Ubi-Gizmo

Hey there @timd335, thank you for taking the time to get in touch and report this for me. Could you please provide a short video showing these different sounds in action and displaying that you are on the latest version of the game? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site. Your current game version can be located in the lower right-hand corner of the main menu. The current update should state 1.5.0.1.

If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey again @rtalbi, thank you for taking the time to elaborate on this and share that video. As every system and experience is unique could you please also provide screenshots or video demonstrating that this issue is occurring on the latest version of the game 1.5.0.1? I understand you have mentioned that you are on the latest version but we would like to gather pictures or video of this for our development team. The version can be found in the lower right-hand corner of the main menu. Thank you again for taking the time to provide the first video.

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Hey again @raffz226, thank you for taking the time to elaborate further and let me know. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out! ...

Hey there everyone, I believe there may be some confusion surrounding this subject and I would like to clarify.

PlayStation users can pre-load the expansion. If you are on any other platform, you will not be able to pre-load the expansion, you will be able to download it and play it, once it launches tomorrow March 10th.

Some users on all platforms are able to access/download the expansion now. However, this is because those users either prepurchased the content at an earlier date or they are using Ubisoft+ (excluding stadia users).

I hope this clears it up and I would like to apologise for any confusion caused. If anyone has any other questions or experiences any other issues regarding this, please do not hesitate t...

Hey again @raffz226, thank you for taking the time to share the video, I appreciate it and it will greatly assist with our investigations. I would just like to refer back to my previous comment here and ask a few questions:

1. Did you receive any download/update launching the game within the past 24 hours?
2. Going back to what I mentioned before, it is important to note that this content is only accessible to players who prepurchased the content before the 9th. Was this purchased at an earlier date?

If the c...

Hey there @mtgrhox, I understand that this issue is still present in the recent patch, thank you for posting about this. I have checked into it from my end and I want to assure you that it is still being investigated. As soon as we have further information available, we will let you know. In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out.

Hey there @SpirantCrayon22, some players are able to access the content now if the expansion was prepurchased or bought through Ubisoft+. Therefore this sounds completely fine and the game should not break. That said, as kindly mentioned by ...

Hey there @raffz226, I am sorry to hear that you have been experiencing issues accessing the Assassin's Creed Valhalla Dawn of Ragnarok expansion. It is important to note that it has not been fully released yet across all platforms and the release date is tomorrow the 10th of March, however, players who prepurchased the expansion will be able to access it today from 1:00PM UTC time.

If you did prepurchase the content on the PS5, could you please provide a short video showing that you are missing the quest on the latest ...

Hey again @mechag2, thank you for taking the time to do this, I appreciate it!

Hey there @datingpancake69, thank you for taking the time to get back in touch and I am sorry to hear that the issue persists after those troubleshooting steps. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to let me know. ...

Hey there @SujiTheMaiden, thank you for getting in touch about this matchmaking penalty issue. It is important to note that quite some time has passed since this was first reported and we do not believe it is something that has been occurring in the latest update. In the future, can you please consider creating your own thread if there is not something active already regarding what you have mentioned? This unnecessarily raises forum traffic and moves more active threads down the page.

Regarding the issue itself, if you are on PC, could you please go through that ...

Hey there @mechag2, thanks for getting back to us and I am sorry to hear that this error message persists for you after updating your drivers. It definitely sounds strange and we will gladly look into it further. Could you (and anyone else still experiencing the problem) please also go through this technical troubleshooting article for me ensuring ...

Hey there @Sir-Cille, thank you for taking the time to get in touch, I am sorry to hear that the For Honor game servers have been unreachable for you. From that screenshot, it looks like you are playing on PC. I have just looked into it from my end, and I can confirm that all of our For Honor game servers are running as intended. Therefore could you please go through this ...

Hey there @bielik01, thanks for creating a thread regarding this. I appreciate the video and it clearly shows that the Camera Offset setting is not functioning as intended, I have gone ahead and forwarded the information over to our development teams so that they can take a closer look into the problem. Once we have further information to share, it will be posted below.

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Hey there @Shadow6661991, thanks for bringing this to my attention. I am sorry to hear that your Father seems to be experiencing issues with River Raid Foreign Supplies. Can you please elaborate on this further for me and could you please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site. 

If you have any questions...