Ubi-Gizmo

Ubi-Gizmo



03 May

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @adrian-11, thank you for taking the time to get in touch and share this information, I appreciate it. If you come across this problem again, it would be greatly appreciated if you could capture a video demonstrating the issue with the attachments and magazines going missing.

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @falacious, thanks for taking the time to create this report and I am sorry to hear that gun magazines or weapon attachments are not visible once changed on the compositions tab. I appreciate the screenshot and we will gladly take a closer look into it.

Could you please first ensure that you verify your game files for me? Once you have done that, could you please launch the game once more and check if this persists? If issues do continue after verifying your files, could you please provide also a short video showing this in action? You coul...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @zebak007, thanks for taking the time to get in touch, I'm sorry to hear that you have also been affected by this issue. As kindly mentioned by my colleague above, could you please try some other difficulty settings to see if that helps?

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.


28 Apr

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @mrgrippz , I am sorry to hear that your emblems are missing and you cannot find a match, it definitely sounds strange that this is only occurring for a specific account, and I will gladly investigate this issue further. Could you please share a short video demonstrating this for me?

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.


27 Apr

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @deadmanupbeat, thanks for getting back to us. You could directly upload the clip to an online video-sharing platform like Twitter or YouTube and then share us a link. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 🙂

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @cyczarn, thanks for taking the time to share that video for me. I just want to check here, are you using an imported save? What console are you playing on (for example, Series S or X?)? As we're aware that this issue has been occurring for players using an imported save. Our development team is currently hard at work looking into it.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @sqpi, thank you for taking the time to get in touch and for making this report. I appreciate the video, I have looked into it and I can see it's very choppy and stuttering. Before I pass this information over to our development team, I just want to check here, is the visible stuttering an issue with the recording software? Or was that how your game was actually playing?

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @sidsixt, thank you for taking the time to explain this and help out here. I appreciate it and I appreciate you taking the time to capture that image to use as an example. It's great to see helping out.

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    Ubi-Gizmo on Support Forums - Thread - Direct
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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @sappayo, thanks for taking the time to get back in touch and for elaborating on the issue further. I appreciate that you have already performed some troubleshooting steps. I just want to check here, have you followed the steps in this technical troubleshooting article? If not, I would recommend you go through it. As these steps can help ...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @kyklk, thank you for taking the time to get back in touch and for elaborating further. Can you please elaborate further on the quest title for me? Am I correct in thinking the quest you're missing is called A Sword-Shower in Anecastre? If so, could you please share some screenshots showing what your quest log looks like?

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there everyone, thank you or the comments on this, I understand that Hildiran's shop sells duplicate items which are already owned. I want to assure you that the development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this will be posted in our News and Announcements section.

Additionally, If you have any further questions or other issues you would like to report, please do not hesitate to let us know. 

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @slnematic666 & @LollipopHops, thank you both for taking the time to get in touch here. I am sorry to hear that you have been experiencing problems unlocking certain achievements. Could you please both elaborate on this further and let me know what specific trophies or achievements you're having trouble unlocking? I will then be able to check this with the team, as we are currently investigating several ones which have not been unlocking.

If you have any further questions or you experience any other issues, pleas...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @dragon1402, thank you for taking the time to get in touch and for sharing those images. I am sorry to hear that you cannot purchase the remaining gear from Hildiran even though you have gold on all challenges. I have gone ahead and forwarded the information over to our development team so that they can investigate it further. Once we have more information available, it will be posted below.

If you have any questions or run into any other issues, please do not hesitate to reach back out. 

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there everyone, I appreciate the further comments regarding this missing decoration. As mentioned by my colleague above, we have forwarded this over to our team to find out some more information about it. As soon as further information can be shared, we will post below and update you all. 

In the meantime, if any of you have any further questions or you experience any other issues, please do not hesitate to reach back out. 😄

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @matheus-grilo, I'm sorry to hear that you have also been affected by this problem. I have gone ahead and forwarded the additional information you have shared over to our development team so that it can assist them with their investigation.

Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out. 

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @thenorfolkian & @bielik01, thank you both for taking the time to let me know about this. I have gone ahead and forwarded the information you have shared over to ...

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Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey again @spirantcrayon22, it does indeed sound strange. if it's from the official Xbox account, you could always reach out to their support to try and gather some more information as to why you were provided with this. In the meantime, if you have any questions or run into any other issues, please do not hesitate to let me know. 🙂

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @theeelf, thank you for the further comments regarding this, I appreciate this report and I have gone ahead and added this information to our report. We are continually monitoring the issue from our side and as soon as further information can be shared, we will post below and share an update.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.