Ubi-Gizmo

Hey there @petek, sorry to hear that. Please note that Ubisoft cannot promote the use of third party software as a workaround. Ubisoft Support will be unable to assist regarding any issues that may result from using the third-party software. This also goes against our ...

Hey there @piotr-nastal28, thank you for taking the time to get in touch and share your own findings so that it may help other players whilst our teams continue to investigate, I appreciate it! If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there everyone, thanks for the further comments regarding this topic. I understand there have been quite a few issues with the in-game store recently. I  want to assure you that our teams are thoroughly investigating the problem and they are working hard on it. We are continually monitoring these problems from our side and as soon as further information can be shared, we will post below and update you. 

Hey there everyone, I am sorry to hear that you have been unable to Fast Travel since the Ostara Festival began. Our teams will gladly look into this further. Could anyone please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. Your current game version can be located in the lower right-hand corner of the main menu, please ensure that this is also displayed.

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Hey there @kleinekoosjer, thanks for taking the time to get in touch. I am sorry to hear that you have also been affected by several issues during the Festival. Could you please elaborate further on which issue you are experiencing? As mentioned by my colleague above, please create a new thread for each issue you encounter. We will then gladly investigate it further.

If you're experiencing issues with the camera swinging, could you please also go through this Xbox Series X ...

Hey there @kill3r4life619, thank you for taking the time to get in touch. I am sorry to hear that your graphical settings keep reverting every new session, that seems strange and we will gladly look into this further for you.

Could you please first let me know what platform you are playing the game through? It is important to note that for each GeForce NOW session, you will need to manually adjust the settings each time.

Could you also let me know if you notice any other settings which reset once in a new session?

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @theal1en691, thanks for getting in touch. I am sorry to hear that you have also experienced crashes on the Xbox recently. Could you please go through the steps and questions previously provided by my colleague? Could you please also let me know what platform you've been playing on? This will greatly assist our investigations.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey again @maxi672, I understand you have also mentioned that level scaling will stay changed once you exit a Mastery Challenge. We have checked into this and had confirmation that this isn't actually a glitch and is intended to keep the challenge of the Mastery Challenges high. But as you know, you can disable it again yourself if you don't want to have it on.

We understand why you would not like these challenges to be altering your level scaling settings, and this feedback has been forwarded over to our teams so that they can be aware. If you have any further questions o...

Hey there @suebb8, thanks again for taking the time to get in touch. ...

Hey there @papa_chonk, thanks for taking the time to get in touch. I am sorry to hear that you have been experiencing issues installing Trackmania. Could you please go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions to try and remedy the issue such as verifying your files through connect, but we must cover e...

Hey there @tonx05, thank you for taking the time to get in touch, I am sorry to hear that you did not receive any items or xp after disconnecting from a match in For Honor. I am afraid we will not be able to recover any lost XP or rewards from matches which ended early due to connectivity-related problems. That said, we do have some steps available that may help optimize your connection. I have also just looked into it from my end, and I can confirm that as of 13:51 PM BST on the 26th of April, that all of our For Honor servers and services are running as intended. Could you please run through our connectivity troubleshooting in ...

Hey there @gibon_pl, thanks for getting back to us, I am sorry to hear that you are still experiencing issues connecting to our For Honor servers. I have gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out!

Hey there @Marellius, it's no problem. Thanks so much for taking the time to go through and answer my questions, your patience is appreciated whilst our team continue to investigate. I have gone ahead and forwarded the information you have shared over to our development team so that they can investigate it further. Once we have more information available, it will be posted below.

If you have any questions or run into any other issues, please do not hesitate to reach back out. 

For anyone else who comes across this thread and is experiencing the same issue, coul...