Ubi-Houck

Hi Night_Furious!

Sorry to hear you and your friend have issues getting the Rally Echo.

I have reported and passed along this information to The Division 2 team to look into this.

Thanks!

Originally Posted by DevonMW
Experiencing the same problem. Can't speak to Kelso to begin the Side Mission. I thought they fixed this in the last patch? Seems every time Ubisoft does an update or maintenance, they just break the game even more. Any news yet on whether this is getting fixed soon?!

Hi DevonMW!

Sorry to hear you also have this issue. We are investigating Kelso interaction issue separately to the Community NPC issue that was fixed.

Just to confirm, did this occur after finishing the last mission for the Keener's hunt?

Thanks!

Originally Posted by ChrisW451
Hey Houck,

Me again, to answer your question, I am at Globel level(?) 16 and finished the hunt for Keener, still can't talk to Kelso.

Thanks for your follow-up on this, if you need more, just ask.

You're welcome and thanks for answering. This is inline with our investigation so I can confirm it is being looked into.

Thanks again!

Originally Posted by OtownSTi
All of the sudden after completing all story and side missions in nyc, went back to dc and now I can’t see my mask in inventory. All other gear I’m able to see just fine. Closed game. Restore licenses and I get Error code np-39227-3. Deleted game. Try to restore licenses. Same code. Redownoaded game. Tried to restore licenses again. Same error code. Booted up game and everything works fine but still can’t see my mask. Closed game. Restored licenses. Same code. Delete game. Restored licenses. Same code. Redownloaded game. Same thing all over again. Please help.

Hi OtownSTi!

Sorry to hear you getting the ... Read more

Originally Posted by extrovagant
After the update, how can I reach the hidden safe house in the dark zone? Hacking the terminals has no effect.
I know that the Thieves Vendor has been removed. But how do you get the achievement / trophy?

The trophy no longer seems to be possible.

Hi extrovagant!

Sorry to hear you have issues with getting this trophy. What happens when you try to hack the terminals?

Thanks!

Hey everyone,

Sorry to hear you are having issues with interacting with Kelso for "Return to Haven" mission.

We have reported this to The Division 2 team. To help with our investigation, could you please provide us with as much information as you can remember?

Did you notice anything strange or errors before this issue or in the last mission? Were you in a group?

Thanks!

Originally Posted by ChrisW451
Hi Houck,

I was solo when I receive this side mission, couldn't remember how it was triggered but perhaps after killing two of the four bosses? But nothing strange happened and no glitches, just no "interact" or "talk" options available, and the map keeps leading me out of the mission area(down the escalator in the social area).

Thank you for forwarding it to the team.

You're welcome and thanks for the information!

In the meantime, restarting the game and fast travelling in and out the Safe House might help.

Thanks!

Hi Nappy17s!

Sorry to hear you having issues with accessing the Warlords of New York and get error when you try to restore licenses. Firstly, please check your PS4 is updated.

If updated, please power cycle your console, which is to turn off your PS4's power completely, wait a... Read more

Originally Posted by andyrob102
Hey, I thought when you change global difficulty the control points would all refresh?

For me they don't. And they're all still green from yesterday. So I can't play them again

Hi andyrob!

Thanks for getting in touch about control points resetting on global difficulty change. Only Control Points that are in the Seasonal Manhunt should reset.

Thanks!

No worries!

The Seasonal Manhunt has not started yet, they will start with the season. As for replaying control points, you can wait for them to be attacked and taken over by the enemies.

Thanks!

Originally Posted by Stalwart.A
I have the same problem here and I have try your method, still not working, when I trying to purchase the credit pack, it will open uplay overlay and pop up a message called “ something went wrong, plz try again in few seconds” and this only happen on credit pack but not skin dlc, I have try to reopen uplay and the game , logging out on both steam and uplay and it still not fixed , I want to buy the nighthaven set , so I hope this problem may solve as soon as possible

Hi Stalwart!

I am sorry to hear you having issues with purchasing R6 credits. I would ask you to wait 48 hours and try to purchase the desired item again. During this time, no ... Read more

Originally Posted by Dylan_Josh
Did any of you manage to get it fixed? I'm having the same issue!

My country on Ubi and Epic is the same (India), I'm not using any VPN

Please help!

Hi Dylan_Josh!

Please reach out to our team so we can look into that for you. Please include images showing your Epic account settings with the country visible and the game in the Epic client.

Thank... Read more

Originally Posted by gokhan01
untrusted system file (C:\windows\system32\uxtheme.dll) and unable to detect uplay for honor installation. this i take now but i cant solve it. i try to find any solution but i cant find it. i uninstal game and i verify game but i doesnt work. please anyone can help me?

Hi gokhan01!

Sorry to hear you getting that Easy Anti Cheat error.

Firstly, please make sure your Windows is completely updated. After that try the game. If the err... Read more

Hi SickBoyLee!

Sorry you being asked for a key. To correct this situation, I recommend the following troubleshooting steps:

Close the Uplay client completely, ensuring it is not running in the background. You will then navigate to the Ubisoft Game Launcher cache folder, by default located here:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and backup the "ownership" folder to a safe location. Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Epic:

- Open the Epic Games launcher
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

When this has been completed, try launching the game again. Please also make sure both Epic and Uplay are ... Read more

Originally Posted by Robo-Teh-Kid
What the hell ubisoft? I bought this game a week ago And I still haven't found any match. I would like a refund if it doesn't get fixed soon

Sorry to hear you are not finding a match. Do you get an error message or does it just keep searching with the timer not stopping?

Thanks!

Originally Posted by PanaramaOX
I have this message when I try to Log in on my recent purchase from Epic games (Tom Clancy's The Division 2): "An Epic Games Service is unavailable at the moment. Please try again later."
Please help.

Hi PanaramaOX!

Sorry to hear you getting this error. Can you please try empty the cache of Uplay PC client?

If the issue persists, please ... Read more

Hi iceplague007!

Sorry to hear the game crashes on launch. What is the error you receive? If you prefer, please show a screenshot of that.

Thanks!

Thanks for that information! Please try the steps in our PC Troubleshooting support article.

If the issue persists, please create a support ticket on our support site as they will be able to assist in more detail.

Please provide a DXDI... Read more

Hi morganjah!

Benchmark is used to show how well your computer runs the game. It will give you a detailed report of it. If your benchmark is running and you wish to quit, press Esc afew times as to skip all the scenes it will play.

Thanks!

Originally Posted by Katje-Katrien
Hello,

I have run both benchmarks.
But how can I open the file to see the results?

Cheers,

Katje-Katrien

You should be able to find them here:

Documents > Anno 1800 > Benchmarks

Thanks!