Ubi-Houck

Originally Posted by guest-Lq2BPWgn
Hello . I make 2 step activication to play ranked games but the game says that i dont. I have done this thing 5 times and each time the game says the same thing . Please help . Sorry for my english

Hello there!

We normally see this occur when a player activates the 2-step verification on the wrong account. Please check that when you go to setup the 2-step verification, you see the correct account details for the Ubisoft account your game is tied to.

If you need assistance with that, pleas... Read more

Hi there!

I am sorry to hear you did not receive your R6 credits. To be clear the should normally be added as soon as you purchase them, however sometimes purchases may be delayed because of problems with payment provider services. Please allow 24 hours for them to be added.

If you still not receive them after waiting, please reach out to our team with image of email and proof of purchase. You can find more information here.

Thanks!

Hey everyone!

I am sorry to hear you did not receive your R6 credits straight away. Please allow 24 hours for them to be added.

If you still not receive them after waiting, please reach out to our team with image of email and proof of purchase. You can find more information here.

Thanks!

Originally Posted by UnoSantoz
It's super frustrating that these kinds of bugs are STILL in the game. It literally breaks the ranking system.. I am not in high ELO or anything, but even so, it gets me angry... My friends got disconnected from the same match too, but one of them could reconnect.

ISP: UnoSantoz
Datacenter: EU
Error message: 4-0xFFF0BDC0

Thanks for the information.

I can understand how you feel and I am sorry for any inconvenience caused.

Originally Posted by banditskaya
Hello, I wanted to buy new ruby skin as it's on sale right now. But when i try to checkout, all it says is "Seems this is not the store dedicated to your country. Not available for purchase due to geographical restrictions. This/these items may be available in your store. Back to your store". I'm from Lithuania. How can I buy the skin?

Hi banditskaya!

Sorry to hear you having issues with purchasing that skin. Could you provide the URL link of the store you are trying to access?

Thanks!

Originally Posted by LilPalmCoon
so what's going on with the account sharing? my brother bought the gemstone bundle and i can no longer access them.
seems BS to be honest..

Please see our article on sharing purchased content.

Thanks!

Thanks for providing the information.

We have passed this along to the Rainbow Six: Siege team to investigate.

Thanks again!

Originally Posted by Juicy-Loogie
Thanks for getting back to me, I have attempted this and I am still unable to fix the appearance of this error.
I have visited the battleye FAQ and I am unable to find the fix for this error under their listings.

Sorry to hear you still have issues. What do you see if you right click the game in Steam, click Properties then in Betas? Please try selecting "Opt out of all beta programs" and verifying the game files again.

If you still have issues, we would recommend reaching out to ... Read more

Hi Juicy-Loogie! Sorry to hear you are getting error 4-0xFFF0BDC0. Thanks for providing the video.

Please try Verify Integrity of Game Files.

If the issue persists, please see the solutions on ... Read more

Originally Posted by Eelereg
I was enjoying r6 a lot until my ping went high on all servers i normally play on SEA with about 50-60ping now im playin with 150-180ping and i have no idea what to do plz help!

Sorry to hear your ping as risen on all servers. To ensure the best possible connection to our servers please see our ... Read more

I am afraid we cannot change or edit ranks. This issue has been forwarded to the development team for investigation.

Thanks!

Hi Furkie!

The Test Server is currently not available. If you are referring to the regular game, please try empty the cache of Uplay PC?

I am afraid that if something has happened to the files on your drive that Uplay is unable to repair, you would need to reinstall the game again.

Thanks!

Hey everyone!

Thanks for reporting this issue and providing the information, we are looking into it. To help investigate this, please try to provide as much of the information

• Please describe the audio issue you are having. (Example: Muffled gun audio, missing footsteps/gun audio, reverse audio)
• What platform are you playing on?
• Does it happen on specific maps? What maps have you noticed these audio issues on?
• Do you use WiFi or LAN connection?
• Did you notice the issue only on the replay cam playback? Live in game? Or both in game and on the replay cam?
• What happened prior to the audio issue occurring? (Did you equip a certain weapon? Did you walk a certain way? Clips are helpful!)

Thanks!

Hi kinsoyy!

Glad to hear you got them.

Just a friendly reminder, please check out this article if you didn't receive credits or your in-game purchase.

Thanks!

Originally Posted by OtownSTi
Turning off the power completely worked. I usually just put it in rest mode. Haven’t turned it off in months lol. Thank you so much.

You're welcome!

Glad to hear that worked.

Hey everyone!

Thanks for the report and information. As I said in the other thread SinNombre675, thanks for providing the video.

I have passed this along to The Division 2 team.

Thanks!

Originally Posted by ChrisW451
Hey Houck,

Me again, to answer your question, I am at Globel level(?) 16 and finished the hunt for Keener, still can't talk to Kelso.

Thanks for your follow-up on this, if you need more, just ask.

You're welcome and thanks for answering. This is inline with our investigation so I can confirm it is being looked into.

Thanks again!

Hi Night_Furious!

Sorry to hear you and your friend have issues getting the Rally Echo.

I have reported and passed along this information to The Division 2 team to look into this.

Thanks!

Originally Posted by DevonMW
Experiencing the same problem. Can't speak to Kelso to begin the Side Mission. I thought they fixed this in the last patch? Seems every time Ubisoft does an update or maintenance, they just break the game even more. Any news yet on whether this is getting fixed soon?!

Hi DevonMW!

Sorry to hear you also have this issue. We are investigating Kelso interaction issue separately to the Community NPC issue that was fixed.

Just to confirm, did this occur after finishing the last mission for the Keener's hunt?

Thanks!