Ubi-Karl

Ubi-Karl



30 Dec

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @ibayond, thanks for your swift response!

So that we could look into the matter further, I have created a ticket under your account and have sent a corresponding email with further instructions, so when you have a chance, is there any possibility you could provide us with your DxDiag file? In order to do so, you can follow steps below:

  1. Click the following link to acces...
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29 Dec

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Haroldcrick42, thanks for the update there! 🙂

Based on your message, I understand that the matter is now resolved (correct me if I'm wrong) therefore hope you enjoy your game-time and wish you a very Happy New Year! 🙂...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @IIIset, thanks for reaching out and apologies about the delayed response from our team.

There may be a few causes for this issue, therefore in order to ensure that all angles are covered, for troubleshooting purposes, try completing steps outlined in the following article, by mainly emphasizing starting the client with Admin Rights, making sure it is fully updated and even though you may have enough space, either try clearing the disk a little more or see if yo...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Agent_Ares, thanks for getting through to us and sorry to hear about the issue you ran into there.

I have done some digging around and seen a similar report from someone in the past however it isn't something that has been widely brought up, therefore for troubleshooting purposes, if you haven't already, can I ask you to try reinstalling your Ubisoft Connect client, ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @sJEFdeGlyve, thanks for getting through to us and apologies about the delayed response from our team.

I am unsure whether the change was intended there, however so that we could forward it over to our development team for further review, is there any chance you could provide us with your save file where the limits are as proposed?

By default, your save files should be located in %userprofile%\Documents\Anno 1800\accounts. Once located, if you could upload it to any file sharing website and send us over the link, if possible.

Keep us updated and ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @KingSlamon!

Thanks for your input there and sorry that the fix will not happen as soon as you'd like it to, however next year is just around the corner so hopefully we will have more updates to share with you all soon.

In regards to the mine detection issue - if you do happen to be facing this, can you create a separate thread and if you have any screenshots or videos showing it, attach it to your thread and one of our team representatives will get back to you as soon as possible. This is just to keep it all organised and to direct any similar threads to one place.

Should you have any further queries or run into any other difficulties, do not hesitate and drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Bruce498, thanks for getting through to us and sorry to hear about the cursor difficulty you ran into with the game.

After digging around, I wasn't able to find any similar reports, specifically since the latest update, therefore for reproduction purposes, if you do happen to still experience this, can I ask you to try completing steps outlined in the following ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @cptroby, thanks for reaching out and apologies about the delayed response.

Did you possibly try going to first person (CTRL + SHIFT + R) and then pressing 5?

Let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Asterix201252, thanks for the heads up there!

Based on what's been stated, I understand that you were able to pick it up whilst @hundreAd1800 stated that...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Keksbert, thanks for getting through to us and and apologies about the delayed response from our team.

Based on the information you've provided, I have been digging around a little and have seen similar reports from players, however it did involve flickering as well, which seem to not happen in your particular instance, therefore overall likely to be a different issue here.

So that we could look into it further, may I check the following:

  1. Since when did you notice this? In the past, was the functionality applying the noticeable change or has it always been like this for you?
  2. Did you try changing it to either 2x or 4x, just to see if it's any better?
  3. Ideally, it would be great if you could send us one scr...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ibayond, thanks for getting through to us and apologies about the delayed response from our team.

As it stands, I can confirm that we have received a number of contacts regarding the exact same issue you brought up, therefore for the time being, just as ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @dongchun, thanks for getting through to us, welcome to forums and apologies about the delayed response from our team.

Based on the description you've provided, I understand that you might be referring to 'Lady Marmalade' recipe, therefore in order to find more information about how this can be completed, have a look at the following article in Anno 1800 Wiki. Additionally, if you haven't already, try ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @MalyFousek, thank you very much for providing translation and I understand what you're referring to there.

Just to double-check - did you possibly happen to make any video/graphics changes during the period or did it all solely changed right after the latest update? Also, did you try verifying your game files?

Whether the change was intended or not is something that I am not aware of at this moment in time, as it certainly could have been, but the change you brought u...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @marauder1978, thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via German forums or visit our ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @BaBe_BaBe, thanks for getting through to us and sorry to hear about the blackscreen issue you ran into there.

Just as @AW7777777 stated earlier, I can confirm t...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ReallyGrid, thanks for getting through to us and sending another issue you've encountered.

Before we're able to forward this over to our team, is there any possibility you could provide us with your save file where this is present?

By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found, if you could upload it to any file sharing website and then drop the link, that would be great!

Let us know and we will take it from there!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ReallyGrid, thanks for dropping by and sending report regarding translation issues.

I can confirm that his has now been forwarded to our development team accordingly.

Should you have any queries or run into any other difficulties or issues, do not hesitate and reach out to us at any time! 🙂

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ReallyGrid, thanks for reaching out and bringing this to our attention - very nice spot by you!

As it stands, I can confirm that this has now been forwarded to our development for further review. As soon as we will have any updates, details will be posted here, in our official forums, so keep an eye!

Until then, should you have any queries or run into any other difficulties, feel free to drop us a message at any time! 🙂

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, appreciate your response there!

So that we could forward this over to our development team for further review, before I'm able to proceed, is there any possibility you could share us with your save file where issue is present?

By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found, if you could use any file sharing website and then drop the link in the thread when you're ready.

Looking forward to hearing from you!