Ubi-Karl

Originally Posted by Fatboyfrommars
https://imgur.com/gallery/ev4UIQc These are the images

Hey Fatboyfrommars, thanks for sending these over and I have forwarded your details over to our development team accordingly.

This particular issue is on-going and our team is looking... Read more

Hey betterthanu1234, thanks for getting in touch and welcome to forums!

I understand that your query is in relation to mouse and keyboard being used on console, however correct me if I'm wrong.

If it is indeed, I am aware that there are many other players who are also eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game.

This is a complex topic involving hardware, live services, and security. Our team has been working to deliver a global and reliable solution for detection but do not have any further information on this just yet, yet as investigations are ongoing.

Hey Miles156269, thanks for reaching out and I am sorry to hear about this.

It looks like you are playing on a different platform than JGrif123, so in order to troubleshoot this, try completing steps outlined in the following article and see whether it helps:

- PlayStation 4
- ... Read more

Originally Posted by RainbowPablo
Thanks for the suggestions. For anyone having this issue, I did a network reset on my pc and it worked after that. Hope it helps you as it did for me

Thanks for the update and I'm glad to hear that .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, do not hesitate and reach out at any time!

Hey RainbowPablo, thanks for getting in touch and I am sorry to hear about the issue you're experiencing.

First and foremost, would it be possible for us to double-check the following:

1. Is that something you always experience with all the players you get matched up with or is it something that you only experience occasionally with some players rather than all?
2. Have you noticed whether the player who is showing up as stuttering has got higher ping at the time? You can check this by viewing scoreboard

Let us know and we will take it from there!

Thanks for getting back to us and I'm glad to hear you've managed to resolve it.

Please do note that I sincerely appreciate your input here and we will continue to keep a close eye on any further reports.

Hope you enjoy your game-time and should there be any queries in the future, drop us a message at any time!

Hey Nate_X_X, thanks for reaching out!

Are you possibly referring to disruptor pack? If you are indeed, I can understand that this is a concern for many, however I'm afraid that at this moment in time, we do not have any further information on this and whether it will be available to be purchased separately.

Should you happen to have any other questions, let us know!

Hey there, thanks for getting in touch, welcome to forums and apologies about the delayed response from our team.

I am afraid that we can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via Spanish forums or visit our ... Read more

Originally Posted by JohnKomisch
Hi, I just posted this in the previous thread about this issue:

I had a similar problem as some of you guys. The last nvidia driver update or the crimson heist update caused my game to only deliver about 90 FPS with my 3060ti. Investigating a little, I found the solution for my case. Geforce Experience or the game update applied some new settings to my game, and the render scaling was set to 100. 100 means the game renders in the highest possible resolution (4 or 8k I think) although I only play on a 1080p monitor. Dropping the value down to 25, my game now renders in native 1080p and my FPS are up again! If you haven't checked this in your game settings it is worth taking a look at it....

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Hey j1nduri, thanks for reaching out and I am sorry to hear about the issue you've been having.

I've had a look at the video footage you're sent and can see what you're referring to (P.S. that's a beautiful background you got there! ), therefore first, could you advise us if you're using Vulkan or DX API? Depending on which one you've tried it with, I would suggest to consider testing with the other one and just see whether problem remains. For more information, click here

Additionally, if you haven't... Read more

Originally Posted by KuNoHasPeaks123
I havent gotten my beaulo charm and its been a day and I made sure to sub and that I did link my account please helppp.

Hey KuNoHasPeaks123, thanks for reaching out and I am sorry to hear about this.

I've had a closer look at your account and can see that you've got through to us via live-chat and issue appears to be resolved, however if not, get back to us via the case itself and we will be able to look into the matter further for you!

Hey PeZa05, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

In order to try and resolve this, please go through steps outlined in the following article and see if that helps.

Keep us updated and should you have any questions in the meantime, let us know!

Hey YouBelowCopper, thanks for reaching out and I am sorry to hear about the issue you've been dealing with.

In order to try and resolve this, please go through steps outlined in the following article and see whether problem remains.

Keep us updated and should there be any further questions, let us know!

Originally Posted by asqhalkun
Yes I have also said that if I use a hotspot network there are no problems, I also know that maybe this problem is due to the influence of my location but my ISP can't help anymore because they think there is nothing wrong because everything is fine from their observation. But this problem is not only me who is experiencing it and not only where I am located, there are also people from outside my country who are like this. Then I will continue to the ticket I made, hope you can fix this problem, actually if you think I just using another network (hotspot from mobile phone) I can't because if I use that network my ping is above 100 (lag) and also I have to buy a package for hotspots even though I already have wifi....

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Hey cloudanevem, thanks for reaching out and bringing this to our attention.

I have forwarded the information you've provided to our development team who will look into the matter further.

Please note that we very much appreciate your communication about this and as soon as we will have any further information, details will be posted here, in our official forums, so keep an eye and thank you for bearing with us in the meantime.

Should you have any further questions, let us know!

Hey OverallSeR, thanks for reaching out!

Would it be possibly for you to clarify your query by any chance?

If your question is in relation whether MSI Afterburner or RivaTuner would get you suspended in-game, then the answer is no - that would not happen, however MSI Afterburner is software that is not officially supported by Rainbow 6 Siege and with RivaTuner, BattlEye may block it when you're launching the game, essentially preventing you launching the game. Disabling it on the other hand - would resolve this.

Hopefully this answers your query.

Should you have any further questions, let us know!

Originally Posted by lakiloki112
how do i tun it as admin?

Hey lakiloki112, thanks for reaching out and welcome to forums!

In order to run application as Administrator, please follow steps outlined in the following article.

Should you have any further questions, let us know!

Hey JackForTheFun, thanks for reaching out and I am sorry to hear about the issue you ran into.

If you are still dealing with this, try completing steps outlined in the following article and see whether it helps.

Keep us updated and should you have any questions, let us know!

Hey Buff_ShieldFuze, thanks for getting back to us and apologies about the delayed response from our team.

As it stands, I can confirm that this has now been forwarded over to our development team who will look into the matter further.

We do very much appreciate you for sharing information on the issue and apologies for the inconvenience this may cause in the meantime.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye!

Originally Posted by Yhw_
I watch twitch streams for drops and i get 3 of them 1-2 (maybe 3) days ago and my drops still not show up in my game account. My 2 friends get their first drop but not other 2 . I don't get any of them can you help me sir ?

Hey Yhw_, thanks for reaching out!

I've had a closer look at your account and was able to identify packs and can see them already delivered, therefore issue should no longer persist, however should you require any further assistance with it, let us know and we will get back to you as soon as possible!