Ubi-Karl

Hey KimmyJongCoon, thanks for reaching out and I am sorry to hear about the issue you're having.

After having a closer look, I can see that you have managed to purchase credits therefore I do believe issue is now resolved, however should you continue to be facing the problem, get back to us and we will look into the matter further!

Hey Pad.Trick, thanks for reaching out and providing us with update - I'm glad to hear it's now working.

This indeed appears to be an issue on Twitch platform and it's something that I'm afraid we do not have any visibility on, so hopefully it will be fine going forward.

ahnundin - could you double-check to see if problem remains for you or were you able to claim it?

Please do note that once your drops are claimed, it may take a moment before it's available in your in-game inventory, so if you're unable to see it right away, give it 24 hours and if problem persists, let us know!

Originally Posted by Pad.Trick
I cant even collect the Drops on Twitch. Have 100%, but it doesnt collect if i click ...

Hey Pad.Trick, thanks for reaching out and I am sorry to hear about this.

Could you advise us what happens when you click to claim your content? Did you possibly try using another browser/connection or incognito mode, to see if problem remains?

This particular issue is something that Twitch Support may be able to assist you with, therefore try reaching out to them and see how it goes.

If at any point you do manage to claim your rewards yet your content is not received, let us know and we will look into the matter further! ... Read more

Hey imcrazy3, thanks for reaching out and welcome to forums!

I've had a closer look at your account and can see that you've created a case already, therefore for any queries in relation to your suspension, reach out to us via case itself and we will be able to get back to you, as I'm afraid we're unable to discuss this on forums since it's a private matter.

Should you have any questions, let us know!

Hey ShadowRepulsive!

Thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, did you and your friend possibly use the same connection at the time?

I've had a closer look at your server status and was unable to identify any outages or degradations during the time of your contact.

In terms of abandonment penalty, it is issued by the server side automatically and is something we're unable to overturn, I'm afraid, however I am more than happy to forward your feedback over to our game team on-board.

Going forward, if you do encounter disconnections on regular basis, in order to minimize the possibility of it happening, try completing steps outlined in the following ... Read more

Originally Posted by hadesorso928
I'm pretty sure he did considering that he's basically able to see everything before he gets to the operator pick phase right before the prep phase, so this isn't his error, this is a bug in the game obviously in which Ubisoft should be addressing because it has happened a few time for me and has happened to my friends as well. So don't try to pass it as "he didn't verify his installation!"

Hey hadesorso928, thanks for your input and I am sorry to hear about the issue you're having.

Just to clarify, the above reply by Ubi-Orion was purely with the intent to help.

In order to try and resolve the issue, if you haven't already, giv... Read more

Originally Posted by WilWig2003
I've tried those fixes, and sent a support ticket a while ago none of them worked although i was a bit confused about disabling the background applications as after my restart i could't launch the game at all until i reverted the changes. Thanks anyway!

Hey WilWig2003, thanks for the update and I am sorry to hear about this.

I've reviewed your case and can see that there has been a response sent by on of our agents a few days ago, therefore should issue remain, get back to us via the case with your system files and we will be able to have a closer look at your hardware and see if we can identify what's causing the problem to happen.

... Read more

Hey guys,

I am afraid we do not have any updates on this just yet.

I appreciate the urgency regarding the matter and also understand that this may be taking longer than anticipated, however as soon as we will have any further information, we will let you guys know, so keep an eye on the forums and thank you for your patience in the meantime.

Hey BUCKM41N1!

Thanks for getting in touch and apologies about the delayed response from our team.

I can see that you've put extensive effort into putting your post together therefore bear in mind that it did not go unnoticed and we very much appreciate it.

The FPS issue that players have raised since Y6S1 Patch has been raised to our team and has been resolved with Patch Y6S1.2.

I understand that your issue is still on-going however, therefore first, if you haven't already, go through steps outlined in the following article, starting of by verifying your game files first, and see whether that makes any difference. If not, we will need to have a closer look at this, so in order for us to do so, I have already created a support ticket under your account and would like to ask you to do the following:

1. Visit our ... Read more

Hey SenhorPatolino, thanks for reaching out!

Rainbow 6: Siege is using BattlEye anti-cheat system, so if you visit their FAQ, you will be able to find the following:

I’m using the software XY while playing my game with BE enabled, is it allowed or can I get banned for it?

Generally we only ever ban for the use of actual cheats/hacks or components of such hacks which are designed to intenti... Read more

Hey AstolfoMyDaddy, thanks for reaching out and apologies about the delayed response.

Although the username of the player you're after does not play Rainbow Six Siege, it does not necessarily mean that account is inactive and they might be playing other games instead.

As far as username change requests go, I am afraid you will only be able to choose between the ones that are available at the time.

Should you happen to have any further questions, let us know!

Hey guys, thanks for bringing this to our attention and apologies about the delayed response from our team.

So that we could get a better idea about this, would you be able to advise us the following:

1. Are you using Vulkan or DX API?
2. Do you happen to receive any error message when crash occurs?
3. Since when did the issue start to happen? (GX.Bibo - I can see that you've stated it started since Y6S1)

Let us know and we will take it from there!

Hey Kitty.Katt, thanks for reaching out and sincere apologies about the delayed response from our team.

I've had a closer look around the time of your contact however it appears that servers were running as intended and there were no degradations, so can I just double-check whether this was a single instance when this happened or did you experience the issue on multiple occasions? Also, were you and your friend connected to the same WiFi by any chance?

In the meantime, if you do continue to experience the problem, have a look at following article and try completing steps suggested, which will allow you to establish better connection to game serve... Read more

Hey NIK9A_doritos69, thanks for getting in touch, welcome to forums and I am sorry to hear about this.

As it stands, the way the system works is, you will always be connected to the game server that has got the lowest ping available, meaning that if there are any ping spikes with the server you're usually connecting to, you may be redirected to another one.

If however this is something that you've experienced for a while and your ping has only went down since you've started playing in another server, let us know and we may need to look into the matter further. Additionally, if you haven't already, try completing steps outlined in the following article, which will allow you to achieve best possible connection:

1. ... Read more

Hey Alpha_Gwynbleid, thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

We do have this issue reported on R6Fix, where players have also shared their workarounds which seemed to have helped some, therefore if you haven't already, check those out as there are a few and see whether any of those are useful for you.

Keep us updated! ... Read more

Originally Posted by Smoothy._.
I am having the exact same issue. It started 2 days ago (02/04/21) and my fps has dropped to 30-60. My GPU is constantly maxed out and the game is unplayable.

Hey Smoothy, thanks for reaching out and sorry to hear about this. Can you advise us if you're using Vulkan or DX API? Also, if you haven't already, try completing steps outlined in the following article first, and let us know whether... Read more

Originally Posted by ceresz
I reuploaded it to case details page . Can you check it, if it is possible ?

Perfect, I can see you have indeed and I have now forwarded it over for further review .

Thank you very much for your co-operation there. Should we have any further information on this, details will be posted here, in our official forums, so keep an eye and thank you for bearing with us in the meantime!

Originally Posted by ceresz
Done!
I uploaded it, thanks for your help!

I've just had a look however it does not look like it has been uploaded so would it be possible for you to re-upload it by any chance?

Originally Posted by ceresz
Hey,firstly thank you for your attention Ubi-Karl!
I uploaded the files you wanted but I can't upload my GameSettings.ini documents because it says "You can't upload files of this type"
Secondly I already lowered all the settings and tried Vulkan as well but nothing changed.

Hey ceresz, thanks for your response there!

Hmm, in that case, can you right click on your GameSettings.ini file > Send to > Compress Zip file, and try uploading it again. Once that's done, we will be able to forward this over to our game team who will be attempting to reproduce the issue.

Once that's done, let us know!

Hey ceresz, thanks for getting in touch and I am sorry to hear about the issue you're having.

First and foremost - I can confirm that this is something that has been brought up to our development team, however we did have difficulties with reproducing this and FPS appear to be as per usual, so in order to get a better idea of what may be causing this, I have created a case for you, which you can access by doing the following:

1. Visit our support website
2. Login to your account
3. At the top right corner, click the drop-down ... Read more