Ubi-Karl

Hey Buff_ShieldFuze, thanks for getting in touch and bringing this to our attention.

It does not look like this has been brought up before, therefore before we do so, I would like to ask you for the following:

1. Since when did you notice issue started happening?
2. Would it be possible for you to provide us with video footage of this?
3. Have you possibly identified any consistencies or exact steps to take in order to reproduce the issue? Taking into consideration that issue only occurs sometimes, have you maybe identified whether it affects any particular operators for example?

Let us know!

Originally Posted by SuicidalEw0k
This is an issue with the latest patch and not user hardware I can assure you. The game was running perfectly well for me the other day and the only other update I've installed on my PC are some GPU drivers for my RX5700XT (21.3.2). I do not believe switching the game client to DX11 should be a sufficient solution. Can Ubi please confirm that their QA team is investigating this issue?

Hey SuicidalEw0k, thanks for reaching out to us!

If you do experience issues with launching your game with either DX11 or DX12, let us know and we will have to look into the matter further, however for now, as long as troubleshooting steps are sufficient,... Read more

Originally Posted by The_Yolo_J
Hey Karl, here I am again. I have a problem that I think is worse than before, after I set the VoiceChatCaptureMode = x to 1 in the GameSettings.ini file, nothing worked anymore, I didn't hear any voice chat, neither from my friends nor teammates. I just put it back but I don't know if it worked, I haven't restarted my game yet. I'll let you know if it works back. But have I done something wrong that it didn't work? Because it is a bit difficult not to give and receive quick call outs

Hmm, that's interesting. It shouldn't have really made it worse for you there, however if this is the case indeed then try switching it back and see how it goes.
... Read more

Originally Posted by The_Yolo_J
Hey Karl, here I am again. I have a problem that I think is worse than before, after I set the VoiceChatCaptureMode = x to 1 in the GameSettings.ini file, nothing worked anymore, I didn't hear any voice chat, neither from my friends nor teammates. I just put it back but I don't know if it worked, I haven't restarted my game yet. I'll let you know if it works back. But have I done something wrong that it didn't work? Because it is a bit difficult not to give and receive quick call outs

Hmm, that's interesting. It shouldn't have really made it worse for you there, however if this is the case indeed then try switching it back and see how it goes.
... Read more

Originally Posted by The_Yolo_J
Hey Karl!
Thanks for answering so quickly! I am indeed using discord when I play Rainbow Six Siege. But I can see my own name when I push to talk content and I also see that my name appears only when I speak. I looked at the GameSettings.ini and my VoiceChatCaptureMode=x was set to 0 instead of 1. I'll test it to see if it works now and otherwise I'll let you know soon!

No worries at all, keep us updated!

Hey The_Yolo_J, thanks for getting in touch and welcome to forums!

First and foremost, voice chat is there to communicate and any offensive, inflammatory language is something other players can report you for and you will receive a suspension, therefore make sure you refrain yourself from doing so.

In regards to not being able to use voice-chat, there can be a lot of reasons why this is the case, therefore we will try and see if we can find out what causes it. With that in mind, try completing steps outlined in the following article.

Also, go to GameSettings.ini file which you will locate in 'My Documents'. In the section "Audio" change "VoiceChatCaptureMode=" to a 1 on the variable.
... Read more

Hey Noobplayer101, thanks for getting in touch and bringing this to our attention.

I've watched the video footage you've provided and it would have been good to see the part where you've been instantly killed after being exposed but video seems to end beforehand.

Just to get a better idea about this, was that a single instance when this happened or is this going to happen each and every time you follow the same scenario? Additionally, if this did happen on a few cases, could you tell us since when did it start occurring?

Let us know!

Hey Ablatis, thanks for getting in touch and I am sorry to hear about the issue you ran into.

After having a closer look, I was about to request system files from you, however I can see that you already provided these as you got through to us and spoke to one of our live-chat agents who forwarded all the details over to our development team accordingly.

Once it's reviewed, you will hear back from us via case itself and will also receive a corresponding email, therefore keep an eye on your mailbox and should you have any further questions, let us know!

Hey I_Pablo_I, thanks for reaching out to us and welcome to forums!

In regards to the issue you ran into - would you be able to clarify as to what happened?

I understand that you and your friend were playing ranked and you both ran into connection error, after which you've received abandonment penalty as well as suspension, is that right? If it is the case indeed, would you be able to clarify the following:

1. What console model are you playing on?
2. What was the error code that you received when this occurred?
3. Since when did you start experiencing the issue?
4. Was that a single time you ran into this or is it something you experience regularly?

Let us know!

As far as FPS issue goes, I can confirm that this is something that has been already brought up to our development team's attention and is ... Read more

Hey salinda1971, I can confirm that what Asterix201252 suggested is exactly right (article).

Should you happen to have any further queries, let us know!

Hey BillyBadgerDad, thanks for getting in touch with us and apologies about the delayed response from our team.

As it stands, I can confirm that we have received a number of players contacting for this specific issue as it's currently solely affecting Xbox consoles, therefore it is currently under investigation by our development team.

Thank you for bearing with us in the meantime and as soon as we will have any further information, details will be posted here, in our official forums, so keep an eye!

Originally Posted by SirHarryPierce
Ok, you need your video card to do it, learning today, this is awesome!

Hey SirHarryPierce, glad to hear you managed to work it out .

Not going to lie, these screenshots are beautiful. ...

Hey Rubrik. ,thanks for getting in touch and I am sorry to hear about the problem you've been dealing with.

In order for us to get a better idea of what may possibly be causing it, can I ask you to advise us the following:

1. Are you using Vulkan or DX API?
2. I understand that issue doesn't occur each time you play, so with that in mind, have you noticed anything in particular that may help us to reproduce the issue on our side if needed, such as any actions in-game or map you're loading into that will trigger this? Any details will be useful!

In the meantime, if you haven't already, try completing steps outlined in the following article and let us know whether problem remains.... Read more

Originally Posted by GardenofEden91
Xbox one X

Originally Posted by HippedOak0608
Xbox series x

Hey guys, thanks for your response and apologies about the delay in getting back to you on this.

Can I just double-check whether deleting your save file has helped to resolve the issue even temporarily or did it persist regardless?

Let us know!

Hey SadMunkee, thanks for getting in touch and welcome to forums!

1. In terms of FPS issues currently affecting Xbox players - I can confirm that this is a known issue and our team is already working on it.
2. As far as connection error goes - could you possibly tell us what is the error code you receive when this occurs or is it just 'Connection Error' message and nothing else? Also, taking into account that this onl... Read more

Hey everyone, thanks for getting in touch and apologies about the delayed response from our team.

As previously informed, I can confirm that we have received a number of contacts for this specific issue, which is already under review by our development team.

Thank you for bearing with us for the time being and apologies about any inconvenience this may cause.

In the meantime, I would like to gather more information and find out what Xbox console model is everyone using, so if you can let us know, that will be great!

Hey guys, thanks for getting in touch and apologies about the delayed response from our team.

As previously informed, I can confirm that we have received a number of contacts for this specific issue, which is already under review by our development team.

Our apologies about the inconvenience and thank you for bearing with us.

In the meantime, I would like to gather more information and find out what Xbox console model is everyone using, so if you can let us know, that will be great!

Hey DutcRe4per, thanks for getting in touch and apologies about the delayed response from our team.

If you do continue to experience this, so that we could look into the matter further, can I ask you to clarify the following:

1. Do you happen to receive any error code at all? If so, can you advise us what it is?
2. Since when did you start experiencing the issue?
3. Is that something you will regularly encounter or is it a rare occasion?
4. Did you notice any consistencies that may be helpful in case if we need to reproduce the issue, for example whether connection error only occurs after you do certain actions in-game or whether it's possibly related to any particular map?
5. What is the console model you play on?

Let us know and we will take it from there.

Hey guest-yCRLaczt, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

This isn't something that has been brought up before, therefore I would like to ask you for the following:

1. Can you advise us what is the console model you play on?
2. Is there any chance you could possibly provide us with video footage showing this?
3. Since when did you notice issue started occurring?

Let us know and we will take it from there!