Ubi-Karl

Originally Posted by MarcelEzio77
I have the same problem, I completed all the situations and I replayed the article mission like 4 times

Hey there!

Thank you very much for sending screenshots over.

I can confirm that your details have now been passed along to our game team for further review.

Apologies about the inconvenience this may be causing in the meantime.

Hey ActuallySinan,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've looked up and can see that game servers are running as intended and there hasn't been any outages around the time of your contact, so could you kindly clarify the following:

1. Which game server are you connecting to?
2. What error message do you receive when prevented from connecting?

Let us know and we will get back to you as soon as possible!

Hey Probably.Joe,

Thanks for reaching out to us!

If you would like to appeal your suspension, please reach out to us via one of the following channels and we will look into it for you as soon as possible:

1. Support website
2. ... Read more

Hey Haru.NSFW,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Based on the error message you received, you have experienced disconnection rather than crash.

Would you be able to advise at what point did this happen in the game? Is there a possibility that the game was concluded before you attempted to reconnect?

In the meantime, in order to prevent disconnections from happening in the future, I would recommend to have a look at article for this particular error message, and try steps suggested.

Hey LUCIFER_is_BACK,

Thanks for reaching out to us and bringing this up.

I have watched video footage you've provided and can confirm that details of this have been passed along to our game team for further review.

We appreciate your communication and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Alright, I see.

If you do manage to identify the exact steps you can take to reproduce the issue, or if you do recall in which Pro League match did this happen, let us know and I will ensure this gets forwarded as it will be very useful information to have.

As for now, I can confirm that this issue has been passed onto our game team for further review.

Please do note we sincerely appreciate your communication regarding the matter .

Originally Posted by Dezzysteelwolf
PS4 store worked!
Thanks Karl!

No worries Dezzysteelwolf, glad it's all sorted now .

Hope you have a great day and should you require assistance in the future, do not hesitate and reach out at any time!

Hey Hmod707,

Thanks for reaching out and I am sorry to hear about the issue you ran into,

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please install the game files in Uplay. If you ne... Read more

Hey janidu_AF,

Thanks for reaching out to us.

If you decide to purchase R6: Siege game on Uplay PC where you already have active Steam version of the the game then you can definitely do so and there shouldn't be any issues with it .

Should you have any other questions, let us know!

Hey Lion_Tacos,

Thanks for bringing this up to us!

In regards to the first issue you're referring to, where your loadout (including skins) is reset, is something that has been brought up by a number of players and is currently under review by our game team. Our sincere apologies about the frustration this may be causing in the meantime.

As far as Ubisoft Club rewards goes, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!

Hey pottispenser,

Thanks for reaching out and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appea... Read more

Hey HugoCZ290,

Thanks for reaching out and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears ... Read more

Hey MorgothCrusher,

Thanks for reaching out and I am sorry to hear about what happened, as I fully appreciate how one might find this.

In regards to team-killing, as soon as one player kills his teammate, this is registered by the server-side and temporary suspensions will be issued.
If this is something that happens on multiple occasions, the temporary suspension player receives will be extended. In a case of doing this for a pro-longed period of time, permanent ban is also possible.

On top of that, our team has been working on improving this and reverse friendly-fire has been introduced. To find more information about this all, have a look at the following ... Read more

Originally Posted by Clonkex
I have the same issue. Hopefully after the 27th it just magically reappears. Thankfully I already had it equipped on most guns so unless I change skins I'll still have it.

Hey Clonkex,

Yes, it will be all resolved by then, however if you do run into any issues with it, let us know and we will get back to you as soon as possible!

Hey mahdiawam900,

Thanks for reaching out to us and bringing this up.

After carefully watching video footage you've provided, I can understand that you've placed Nomad's airjab however when enemy was passing by, it did not knock them as it should've and enemy player just walked past it.

Would you be able to advise if this is something that always happens or are there any particular circumstances or reproduction steps that causes this to happen?

Any feedback or additional information about this is much appreciated.

Originally Posted by LUCIFER_is_BACK




this is how low ping players play infront of high ping players ; they can see the high ping player while peeking and strt to shooting. while high ping player still can not see the low ping guy on his monitor .no chance to play. so at least help us and do something for us...

Hey LUCIFER_is_BACK!

I can see that you have created another ... Read more

I can see you've created another thread for this, therefore I will lock this one .

Hey Chyllix.!

I have replied to the thread you posted earlier .

As it stands, yes, there may be a possibility you could work this out so that you could both hear each other, however there is a list of third-party software that is known to be interfering and causing conflict with game's in-game VOIP, therefore issues are likely to happen.

Temporarily disabling the software whilst you're playing the game will help to avoid these issues. For more information, have a look at the following article.

Hey PrinzessinLukie,

Thanks for reaching out and welcome to forums!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!

Originally Posted by K3rm1td3frog
Hey karl could you please make sure that it does work if i buy it on the psn store im very scared it doesnt. because this is the only money i have

Hey K3rm1td3frog!

Have you ever had a chance to purchase anything else through PSN store? If you have and it worked, then I do not see a reason why it shouldn't .

One of the main reasons that sometimes can stop PSN purchases from being delivered in-game, such as R6S credits for example, is due to having physical copy of the game for one region, ... Read more