Ubi-Karl

Hey Mertc,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

If you've purchased your game via Steam, then when launching it for the first time, it will ask you to link it to the Ubisoft account.

Depending on which account you link it to, that is where your game will be located.

If you're unable to find which account is your game linked to, we will be happy to look into it for you, however as this will involve discussing account related details, we would like you to reach out to us via one of the following channels:

1. ... Read more

Thanks for your response Shmentai_Dude!

I can confirm that details of the issue has now been forwarded to our game team for further review.

I appreciate your communication regarding the matter and apologies about any inconvenience this may be causing in the meantime.

Should you have any questions, let us know!

Hey Sorgi1,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to kindly provide us with a screenshot of the error message?

In the meantime, if you haven't already, try completing steps outlined in the following article, and see whether issue persists.

Keep us updated!

Hey shoestring7513,

Thanks for reaching out and welcome to forums!

To find out more about the issue you're dealing with, have a look at the following article.

The reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.

Sho... Read more

Originally Posted by Nerditto.FB
Ubisoft, are you going to fix this error ????

Hey Nerditto.FB,

I can confirm that this particular issue has been brought up to our game team and is currently under on-going investigation.

We do not have any updates on the matter, however as soon as we do, it will be posted here, in our official forums, so keep an eye.

I do apologise if this has been taking longer than anticipated and we appreciate your patience in the meantime.

Hey guys, thanks for bringing this up!

I can confirm that the issue is currently under review by our game team.

We do apologise about the inconvenience this may be causing and thank you for your patience in the meantime.

Should we have any updates coming up, details will be posted here, in our official forums, so keep an eye!

No worries there guys, we appreciate the urgency regarding the matter and will try to get this resolved as soon as possible.

We do appreciate your patience in the meantime and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Hey Manav2712,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to kindly clarify if you mean your level in-game and renown or are you referring to Ubisoft Club level and Club Units?

Hey melowgaminguk,

Thanks for reaching out and welcome to forums!

Would you be able to kindly clarify exactly what happens when you attempt to launch the game? Also, are you playing using Vulkan or DX? And finally, are there any error messages you receive?

Let us know and we will get back to you as soon as possible!

Thanks for the update CRPOV and I'm glad to hear that .

Hope you have a great game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

Hey B1G_A1AN,

Thanks for reaching out and I am sorry to hear about this.

We had a temporary degradation that has been resolved not long after and you should be able to connect to game servers without any issues.

If however problem persists, let us know the error message you receive upon attempting to connect and we will get back to you as soon as possible!

Hey HaxHasNoMomNDad,

Thanks for reaching out to us and bringing this up.

I have watched the video footage you've provided and can see exactly what you're referring to.

Would you be able to kindly provide us with the following information:

1. Which server do you play on?
2. Is that the only time this has happened or is this something you have experienced before too?
3. Since when did you notice this issue happening?

Thanks for getting back to us there!

Would you be able to also answer the rest of the questions? Also, I understand that the issue is with input from your mouse rather than keyboard, is that right?

Hey TheGhostSamL,

Thanks for reaching out and welcome to forums!

If you are referring to the amount of MMR you gain after winning the match, I can confirm that we had some recent changes that you can find more about by reading patch notes.

Hope this helps. Should you have any questions, let us know!

Originally Posted by BaconBoyLive
Since i have 50ping into both servers, i change my modem, router, i fully reinstalled and wiped my pc. Nothing change. I know the problem is not on my side.About using an alternative connection, technically i did it, but i doubt this is the cause.

I appreciate your swift response there.

What were your findings when you used different connection? Was the ping around the same, worse or better?

Hey gogokfen,

Thanks for reaching out to us and welcome to forums!

Would you be able to kindly provide us with a little more information on the issue you're having? Are you unable to launch your game? If so, can you explain us exactly what happens?

Let us know and we will get back to you as soon as possible!

Originally Posted by StickyAlien
I have received it now! Thank you very much!

No worries, thanks for the update .

Hope you enjoy your game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

Hey Jolly.PS4,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

If you would like to appeal your suspension, we will be more than happy to look into this, however before we're able to proceed, we will need you to reach out to us via one of the following channels, as this is information that we can only discuss with the owner of the account:

1. Support website
2. ... Read more

Hey ormex-.,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

I do appreciate the desire to obtain your Seasonal Rank Charm, however our Support team is only able to compensate for any errors in the previous season, which as of right now, would be Operation Steel Wave.

My apologies if this may not be the outcome you have anticipated and should you have any questions, let us know!

Hey JaCoBReaper,

Thanks for reaching out to us and I am sorry to hear about the crash issue you're having.

Could you advise when does your game crash? Does it happen on the launch or whilst in-game? Also, are there any error messages you receive? Finally, are you using Vulkan or DX?

In the meantime, if you haven't already, give the following steps a go and see whether issue persists.

Keep us updated and should you have any questions in the meantime, let us know!