Ubi-Karl

Originally Posted by bahadrop-top
Only Vulkan. Dx is okay there is no problem. RAM Usage goes up to 4.5GB. Makes the ''system'' process on task manager use %100 disc.

Thanks for getting back to us there!

Could you clarify if your game freezes on launch or does it happen whilst in-game? Also, can you advise us your system specs?

In the meantime, if you haven't already, give the following ... Read more

Originally Posted by bahadrop-top
Same issue on Vulkan still no fix.

Hey bahadrop-top,

Thanks for reaching out and I am sorry to hear about this.

Could you possibly clarify whether your game still appears as running in Task Manager but stays at 0% CPU usage? Also, could you advise whether it's only affected if you're using Vulkan or does the same issue exist with DX too? Finally, are you possibly using Mirillis Action! screen recorder at all?

Let us know and we will get back to you as soon as possible!

Hey Jeezy.eZ,

Thanks for reaching out to us!

After watching the video footage, everything appears to be working as intended, and you are receiving 5 damage per second after being tasered, so would you be able to kindly clarify the query you're having?

Hey Kcslugger15,

Thanks for the update and I'm glad to hear you received your charm .

Hope you have a great day and should you require any assistance in the future, do not hesitate and reach out at any time!

Hey MuLlUt_MaN,

Thanks for reaching out and welcome to forums!

There are some limitations when it comes to username changes and in order to prevent players from using any letter or number combinations that may be found as inappropriate or offensive, there are filters that will not allow you to submit it, which is what you ran into here.

I do also understand that in some instances it may appear questionable however please bare in mind that this will cover a number of different languages, and you will only be able to choose between the usernames that are available.

Should you have any questions, let us know!

Hey Kuhhmando_,

Thanks for reaching out and welcome to forums!

In regards to keyboard and mouse being used on console - I do appreciate how important this topic is and how eager you are to know Ubisoft's stance on console players using keyboard and mouse in-game.

This is a very complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

My apologies if this has not been the outcome you may have anticipated and should you have any questions, let us know!

Hey yago12df,

Thanks you for reaching out and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English and we will do our best to assist you.

Alternatively, if you prefer to contact us in Portuguese language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Originally Posted by BaconBoyLive
Same

Alright, I see.

I have reopened one of your case that has been on-going since a while back (11296514), so when you get a chance, can you visit our support website and in that particular case, can you attach your system... Read more

Hey Hulman8,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

If issue persists and you're still unable to connect, try completing steps outlined in the following article and keep us updated!

Hey NHulk271605,

Thanks for reaching out and welcome to forums!

Would you be able to kindly provide us with a screenshot showing exactly what you're referring to?

Thanks for your swift response and I have now forwarded these details over to our game team for further review.

Apologies about the inconvenience this is causing and thank you for your patience in the meantime.

Should we have any updates, details will be posted here, in our official forums, so keep an eye!

Originally Posted by LuucasMR
since tuesday (september 22), normally my ping is 28-35 ms, in the game it appears south of brazil, but my internet tester said i'm on server usa, also that i've done my best, and the problem is with ubisoft , I need help, because it is the only game that has this problem

Thanks for your response LuucasMR!

Based on your response, I understand that issue doesn't occur every time and there are occasions where your ping is fine, is that right?

Also, have you had a chance to go through the steps I've forwarded earlier? Finally, for testing purposes, did you try temporary using alternative connection to see whether issue remains, such ... Read more

Originally Posted by aslamkhanx
Its a bug that has happened with several players. A ticket has been started on r6fix as well but since support team doesnt play the game they dont know about it and they are not acknowledging it at all. I got the bug on my main id. After placements i kept on getting 30 elo when i should have got more. On my other account elo was fine. I was getting around 95 at the start. So sorry to break it to you but nothing is being done about this

Hey aslamkhanx,

Thanks for reaching out!

In regards to the MMR that is being awarded after the game, we had some changes that you can find more about by reading our ... Read more

Hey Loafies,

Thanks for reaching out and I am sorry to hear about the issue you're dealing with.

I can confirm that we've had maintenance today, which may very well be the reason you were unable to connect, however this has now been concluded and you should be able to connect without any issues.

If problem persists, however, let us know and we will look into it for you!

Hey MAD_kingslayer1,

Thanks for reaching out to us and welcome to forums!

In regards to being kicked out, could you possibly provide us with a little more information:

1. When did you notice this started happening?
2. When saying kicked out, do you mean being disconnected to main menu without any error message?
3. Which servers are you playing on?
4. When you're unable to reconnect, could you advise what happens when you attempt to do so? Is there any error message followed by it at all?

In regards to the MMR that is being awarded when winning the game, we had some changes for this and you can find more information by having a look at our ... Read more

Hey Dr-siege,

Thanks for reaching out and bringing this up!

As it stands, I can confirm that we have received a number of contacts from players who are experiencing this issue too and therefore it has been forwarded to our game team for further review.

In order to assist us in the investigation, could you kindly provide us with the following information:

1. What date/time did you notice issue started happening?
2. What country are you located in?
3. How often do you encounter issue?

Hey STierPotato,

Thanks for reaching out to us!

As it stands, I can confirm that players on consoles are no longer able to manually change the server that they are connecting to and you will be connected to the one that fits you best automatically.

I do appreciate where you are coming from however and will ensure your feedback gets passed to our game team accordingly.

Should you happen to have any other queries, let us know!

Originally Posted by jburanelo
Hi guys, I'm having the same problem..
I allerady reinstalled the UPlay, the rainbow six siege, updated the windows, verified the files in the steam and still the black screen.
I've more than 200Hours played and now this problem came.

Hey jburanelo,

Thanks for reaching out and welcome to forums!

Could you advise if you're using Vulkan or DX? Also, have you had a chance to go through all of the steps mentioned in this ... Read more

Hey PickleOfTheDyl,

Thanks for reaching out and welcome to forums!

Could you possibly advise if you have your Uplay PC launcher on when you start the game?

When you launch it for the first time, it will ask you to link your Steam account to Ubisoft one, and one way to do it is by launching your game from Steam and linking it.

Thanks for your response there!

I can confirm that error code 4-0xFFF0BE1F is known and is currently under investigation by our game team as we have started receiving a number of contacts for this.

In order to aid us in further review, could you possibly advise the following:

- What is the last exact date and time when this affected you and your timezone PST, GMT, ADT etc?
- What region do you live in?
- Who is your internet service provider?
- Are you using wired ethernet or WIFI?
- What exactly were you doing in the game when this message popped up?

Let us know!