Ubi-Karl

Hey Chyllix.,

Thanks for reaching out to us!

This is a known situation, where if you are using any background applications, this can result in software conflicts and prevent you from using voice in-game, so it's always recommended to close these apps beforehand, as Discord in particular will be in attempt to use microphone.

Should you have any questions, let us know!

Hey RogFien,

Thanks for reaching out to us!

In order to unlink your Epic Games Account from Ubisoft Account, all you have to do is simply follow the steps outlined in this article.

Alternatively, if you would like us to help you with this, reach out via one of the following channels and we will get back to you as soon as possible!

1. ... Read more

Hey codybutpirate18,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to possibly provide us with a screenshot of the error message you're receiving?

Hey guys!

Thanks for reaching out.

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete.

More details on this transition can be found here.

Should you have any further questions, let us know!

Hey guys!

Thanks for reaching out and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again... Read more

Hey CastingCar!

Thanks for reaching out and welcome to forums!

Based on your description, it looks like you might benefit from improving connection to our game servers, so in order to prevent this from happening in the future, have a look at our dedicated article for this particular error code.

Keep us updated and should you have any questions in the meantime, let us know!

Hey MiniShroud-,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

This is something that has happened in the past however has been resolved since and since one of the updates, it appears that issue reoccurred.

Would you be able to advise whether issue occurs every single time someone disconnects whilst loading into the game or is that something that only happens occasionally? We would appreciate if you could give us an idea of the circumstances that causes the issue and I will make sure this gets forwarded to our game team for review.

In the meantime, give the following steps ... Read more

Hey IGuy2810,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete.

More details on this can be found here.

Should you have any questions, let us know!

Hey MarcelEzio77,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete.

More details on this can be found here.

Should you have any questions, let us know!

Hey Gabxz7,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Portuguese language instead, can you visit our support website and submit a support ticket, where a member of our team will get bac... Read more

Originally Posted by equiogue
how were you able to link your psn, I’ve tried logging in with my psn, and have tried linking my psn to my Ubisoft, nothing works

Hey equiogue!

Thanks for reaching out and welcome to forums!

I've looked up and it appears that you have linked yours already .

Originally Posted by whathe4ork
if ur haveing this problem on psnn you can buy it from psn store

Hey whathe4ork, thanks for bringing this up and yes, you're absolutely right .

This is one of the things our game team is aware of and are looking into, therefore apologies for any inconvenience in the meantime!

Hey guys!

Apologies if this has been taking longer than anticipated.

I can ensure you that our game team is actively working on this and are trying to get the issue resolved at the earliest possible convenience.

Thank you for your patience in the meantime.

Originally Posted by Zunawe
Possibly not adding any new info at this point, but I've been hitting the stats api myself for a few weeks now. Haven't checked in-game. For a couple weeks, operator stats have not been updating at all. After any given match, general stats, weapon stats, and match stats have been updating correctly and immediately. (Actually, terrorist hunt stats were also broken entirely for me since the after match summary doesn't successfully synchronize.) This was true for anyone I hit the api for. Since the Y5S3.3 patch, none of the stats have been updating. Everyone's stats have been the same for a couple days. I've checked my own account, 3 or 4 friends accounts, and also a few streamers including KingGeorge and MacieJay.

EDIT: When I was...

Read more

Hey ExodiusLore,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Please make sure you're not trying to access this content via gameshare and also ensure that your operators packs are installed.

If however that doesn't help, be aware that this is something that has been already brought up and our game team is already looking into it.

Originally Posted by MadPigus
where do i go to find method 3?

Hey MadPigus,

Thanks for reaching out!

Are you able to locate C:\Users\*Yourusername\Documents\My Games\Rainbow Six - Siege folder in your PC?

Hey BT-XPLAYER,

Thanks you for reaching out!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Turkish language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly! ... Read more

Hey Luoppis,

Thanks for your response there and welcome to forums!

I do believe this will happen to others players too and it won't always remain the 50/50 balance, so it should change eventually for you, however it is indeed a very interesting find you have and it doesn't look like this has been brought up in the past.

I would recommend you to keep an eye on this, as maybe you just got really lucky there, however this may also indicate in a possibility of an issue, so see how it goes, and we will keep an eye on the thread!

Hey CapConscious,

Thank you for reaching out to us and bringing this up.

I will pass your feedback over to one of our teams accordingly!

If you do happen to have any further details on this or any other feedback to share, do not hesitate and reach out at any time!

Originally Posted by Lester1141
Why do listen to eu players but not us like really don’t why u guys are tryna destroy a game that is fun like why are u making ******** to rainbow 6 siege like listen to us the drying real fast u guys should fix it

Hey Lester1141, thanks for reaching out.

Based on your post I understand that you're unhappy with the removal of ACOG and would like it to be brought back. If you do happen to have any more information to this such as the reasoning behind this and we will make sure it gets forwarded to our game team as feedback.