Ubi-Karl

Originally Posted by InkFromAStone
It's happening for me rn. PC, updated version. Happening all day.

Thanks for bringing this up InkFromAStone.

We understand the frustration this may cause and as mentioned previously, will look at getting this resolved ASAP!

Hey guys,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that we have a number of player reports for this issue and it is currently under review.

In order to aid us in further investigation, would you be able to advise the following:

1. What is your region?
2. Platform (Steam, Epic or Uplay);
3. Has this error ever happened before?
4. Does issue occur if you attempt to buy it now too?

Please also send us a screenshot with the price of the operator bundle you want to purchase clearly displayed, whilst your username is visible in the top right corner.

Originally Posted by PrivateBurrit0
I got deluxe edition from xbox game pass and i am missing year 1 and 2 operators

Hey PrivateBurrit0,

Thanks for reaching out and welcome to forums!

The issue you're referring to is in fact something that has been brought up before and our game team is look into it.

Nevertheless, there are a couple things you can check:
1. Make sure that you are not trying to access this content via gameshare
2. Make sure that you have your operators packs installed

If that doesn't help however, apologies for any inconvenience and thank you for your patience in the meantime!

Originally Posted by Flippycase
Yeah, I have just switched to PC and my stats are not even showing I have zero hours with any of the heroes.

Hey Flippycase, I am sorry to hear about this as I fully appreciate the frustration this can bring, and as advised earlier, we're working on getting this resolved as soon as possible so thank you for bearing with us for the time being!

Originally Posted by EpicG4mer369
I cant find the option to verify the game files in uplay or epic games and uplay is still asking me for an activation code when i had already bought the game in epic games

Hey EpicG4mer369!

Thanks for getting in touch and welcome to forums!

Where was your game installed through? If it was through Epic, then you should find verification button in your Epic Games launcher. Same goes for Uplay PC, so see if you can work it out and then take it from there. Should there be any other question... Read more

Hey polat159,

Thanks for reaching out and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after ... Read more

Originally Posted by HeroFlank
I have the disk and I keep resetting my game restore liscenes deleted and did a situation

Hey HeroFlank,

Thanks for reaching out and welcome to forums!

Would you be able to kindly clarify your query? I understand that you are receiving 'Installation in progress' message as you launch the game.

If this is indeed the case, be aware that this is not an issue and is intended behavior.

Before having the ability to access Multiplayer features, you will need to keep your game on and let the installation complete. In the meantime, you will be able to access Situations. After a while, if you restart the game, you s... Read more

Hey Jyates12,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

I've tried to look up into your account however wasn't able to locate it so could I double-check what is your Ubisoft account's username? Additionally, what is the platform you play the game on and also, did you purchase Ultimate Edition on the same account you're attempting to access it from, or are you using sharing functionality?

Let us know and we will get back to you as soon as possible!

Originally Posted by bahadrop-top
Same issue, Vulkan uses 4 5 GB RAM and it decreses to 2.5GB then randomly spikes to 5 GB again causing drops.

Hey bahadrop-top!

Thanks for reaching out and bringing this up.

Have you had a chance to go through the steps mentioned by Ubi-TheBerry?

Hey B8.Keshak,

Thanks for reaching out to us and welcome to forums!

Just to double-check so that I understand this correctly - you've unlocked Battle Pass tiers in-game however did not receive rewards for it, is that right? If it is indeed, would you be able to clarify for which exact tiers did you not receive your rewards?

Hey Nis747!

Thanks for reaching out to us.

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!

Originally Posted by Dezzysteelwolf
Thank you. Unfortunately it seems there is no PS4 version of the currency packs on the store available for download.

Just to double-check, are you unable to locate it in PS4 Store or are you having issues with purchasing after locating it? Also, did you possibly look up into PS4 web-store?

Let us know!

Hey Dezzysteelwolf,

Thanks for reaching out to us and bringing this up.

As it stands, I can confirm that this is a known issue and our game team is actively looking into it.

In the meantime, you can find what you're looking for in console's store.

Apologies for any inconvenience in the meantime!

Hey Mayh3m_On_TTV,

Thanks for reaching out and welcome to forums!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!

Hey BullShiiiWTF,

Thanks for reaching out and bringing this up.

I have watched the video footage you've provided and can confirm that this has now been forwarded to our game team for further review.

Just to double-check, did you notice any inconsistencies with the connection to the game servers, or are you getting relatively stable ping?

As for the issue, this is an on-going topic that we're looking into, so we appreciate your communication and apologies for any inconvenience this is causing in the meantime.

Originally Posted by Bonded-_-
any fixes im having the same problem for one month this never happened and then it happened I've tried all the fixes

Hey Bonded-_-,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been having.

I've looked up and can see that you have created ticket for this, which is a very good start, however would you be able to kindly also provide the following in your case:

1. Attach your system files (... Read more

Hey SIC_iksz!

As far as hardware goes, upgrade should definitely make things smoother, however you can still see whether any improvements can be made. In order to do so, have a look at steps outlined in the following article and see whether you notice any change. Additionally, just as BOZZ.ZERONE suggested, some players mentioned that they have better performance with Vulkan so if you haven't already, you can give it a go.

Keep us updated and should you have any questions in the meantime, let us know!

Hey KiddieFister,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!

Hey MayDay_CZ,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Just to double-check, are you facing infinite loading when you launch your game or does it happen when you start online match? Also, does it connect after the 10 minute period or does it never end?

Let us know and we will get back to you as soon as possible!

Hey mi5tert0xicm4n,

Thanks for your response there!

In order to resolve the issue, have a look at steps outlined in the following article. Additionally, make sure to check your Audio settings in-game and see if your voice chat threshold isn't set to 100. If it is, try reducing it down, if you haven't already.

Keep us updated and should you have any questions in the meantime, let us know!