Ubi-Karl

Hey sxaXZzxaDXZXas,

Thanks for reaching out!

To answer your query - no, you will never get suspended for having more that one account or having one account each and accessing it from the same IP, so do not worry, enjoy the game and I hope you two have a blast!

Should you have any other questions, let us know!

Hey kierancarr9889,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

Would you be able to clarify whether game crash was followed by any error message at all? Also, does this tend to happen frequently/rarely or is that the first time?

As it stands, if someone abandons the match and does not return before it's concluded, this will result in abandonment penalty being issued by the server-side, and regrettably it isn't something that our Support team could remove/adjust.

I am sorry if this may not be the outcome you have anticipated however we are more than happy to look at troubleshooting your issue in case if it ever reoccurs again.

Hey Shmentai_Dude,

Thanks for reaching out to us and bringing this up!

As it stands, barricade can be fully destroyed with 3 hits, or you can hit it twice and then leap through which will break the remainder of the barricade.

In the video footage you've provided, it appears that depending on where you're aiming whilst hitting barricade for the second time, there are no visual changes for it, therefore before we bring this to our team, I would like to kindly clarify a few points with you:

- Does this happen with every map?
- Does this happen with every barricade?
- Can any operator do this?
- Is this easy to reproduce, or does it sometimes not work?

Let us know!

Hey STierPotato,

Thanks for reaching out to us and welcome to forums!

Based on the description you've provided, I can understand that the expectations for the game to be found is very different from how long it actually takes to find the game, therefore I see where you're coming from.

There are a number of factors that will have an effect on it, one of them being the number of players that are playing at the time on the same server as yours, which is something we do not really have that much control of.

Did you notice whether this is the case through-out the day or are there specific times that you noticed it happening more than ever?

Let us know!

Hey Maxooies,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

As it stands, if you ever leave the game before it was concluded and did not return, you will be receiving abandonment penalty.

If you do this on multiple occasions, the suspension period will extend and will take longer, which is what we have in this situation.

I do understand this has been caused due to unfortunate circumstances, however the system is place is there to prevent players from leaving matches early and penalty is issued by the server-side, therefore regrettably cannot be overturned.

If you notice that this happens regularly/frequently, we would suggest to consider contacting your ISP to see whether it would be possible to bring a little more stability to the service.

Should you have any questions, let us know!

Thanks for getting back to me Gamer0856!

In this particular instance, this does look like one of those cases where we will need to look into it a little further, therefore can I ask you to do the following:

1. Visit our support website, login to your account, select drop-down menu in the top right corner, click 'My cases' and select Case 12819912 that I have just created for you
2. Once there, can you please provide description of your issue as well as the steps you've completed already.
3. Additionally, can I ask you to prov... Read more

Hey Gamer0856,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Based on the specs you've provided, it appears that you do meet system requirements.

Would you be able to advise if you're playing using Vulkan or DX? Also, do you receive any error message when crash occurs?

In the meantime, if you haven't already, have a look at the steps outlined in the following ... Read more

Hey Cerynx_,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

As it stands, if you are ever in a position where you need to reach out to us, you can do it by using one the following channels:

1. Support website
2. ... Read more

Hey KuruFasulye_,

Thanks for reaching out to us.

Would you be able to kindly provide more information regarding the issue you're having?

Are you being thrown to main menu whilst in-game without any error message or anything, is that what it is?

Let us know and we will get back to you as soon as possible!

Hey Scorpion125._.,

Thanks for your response there.

I believe what Ubi-WheelyDuck meant was if you could try using a different keyboard (if you have one), to see whether this may be issue with the keyboard itself.

Additionally, I am a little confused regarding the issue you're having.

I understand that you are having issue with changing your keybinds however based on your description, I see that if you exit and then re-enter your settings menu you are then able to make changes for your settings is that right? The more details you can provide the better and apologies about the confusion!

Hey TerkkariTero,

Thanks for reaching out and I am sorry to hear about this.

As it stands, I can confirm that we are aware of an issue with ultra-wide monitors and the default resolution setting.

Our apologies about the inconvenience this may be causing and in the meantime, we would ask you to manually set the resolution to a higher one.

Should you have any questions, let us know!

Hey Super_III,

Thanks for reaching out to us!

Just to add to what Ubi-Borealis stated, I can see that your reward has been already added to the account and you should be able to access your skin .

If however issue persists, get back to us and we will look into it as soon as possible!

Hey KentuckeyMen365,

Thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

Would you be able to kindly advise us the following:

1. Since when did you notice this started to happen?
2. Which servers are you connected to?
3. Did you notice whether ping goes up only for yourself or other players too?

In the meantime, if you haven't already, give the following steps a go, that will allow you to establish better connection to game servers, and see whether you notic... Read more

Originally Posted by KyeMokoma
- Username "KyeMokoma"
- PC
- First affected by it since September 26, 2020
- I don't have a server in my region (Caucasus), but I use Western Europe servers
- My internet provider is SOL
- Wifi
- Starting any online match automatically gives me the error.
- It happens all the time, though I managed to play exactly one game after messing with my .ini file*

This error seems to be related to the following problem:

*Initially I believed that the high MS came from my data center being wrongly detected.

I use WEU servers, and after a match, it turned out that my data center was set to Australia South East, at a MS of 4294967295.

I reinstalled the game to be sure, and then edite...

Read more

Hey LuucasMR,

Thanks for reaching out to us and I am sorry to hear about the issue you're having.

Would you be able to kindly clarify to us which server are you connected to? Also, do you always have high ping or are there instances where your ping is normal? Finally, do you recall since when did this start to happen?

In the meantime, if you haven't already, have a look at the steps outlined in the following article, which will allow you to establish better connection to game servers, and keep us updated!

Hey TACTKNIGHT.NET,

Thanks for reaching out to us and bringing this up.

I can see that you have put quite some effort into your post and I will ensure this gets forwarded to our game team accordingly!

We appreciate your communication and should you have any other suggestions, feedback or if you require any assistance, do not hesitate and reach out at any time!

Hey russmcc,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that we had a temporary degradation for PS4 servers however this has been resolved not long after and everything is now running as intended.

If however you're still unable to connect, have a look at steps outlined in the following article, and see whether that helps!

Hey Jaybo.AZG,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, are you able to move up or down or are you unable to move at all? Also, are you able to move mouse whilst in-game or are you unable to do anything there either? Finally, have you tried resetting your game settings back to default or alternatively, changing your input device to see if issue persists?

Let us know!

Hey lecobatera,

Thanks for your response there and I am sorry to hear that issue persists.

To correct this situation, I recommend the following troubleshooting steps:

First, try launching both Uplay and Epic launchers with Administrator rights.
If that doesn't help, please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option appears aga... Read more

Hey guys,

Thank you for getting back to us there!

You've explained the issue very clearly and I now know exactly what you're referring to.

As it stands, I can confirm that this particular issue appears to be affecting PS4 players who do not have access to PS+ and it is currently under review by our game team.

We do apologise about the inconvenience this is causing and thank you for your patience in the meantime.

Should there be any updates, details will be posted here, in our official forums, therefore keep an eye!