Ubi-Karl

Hey nemlopott_mike,

Thanks for reaching out to us and I am sorry to hear about what happened.

Could you advise whether you recall if there was any error message you received when game crashed other than 'Oh no, it crashed!'?

In regards to abandonment penalty, it is issued by the server side if the game has been concluded and player did not manage to return on time. I do appreciate these unfortunate circumstances, however the system in place is there to prevent players from leaving early.

Nevertheless however, we would be aiming to resolve the initial cause of the issue, which is crash that occurred whilst in-game. So to add, could you advise whether you're using Vulkan or DX? Also, does this issue occur often/regularly/rarely or all the time?

Let us know and we will get back to you as soon as possible!

Hey LazyMoon.,

Thanks for reaching out and I am sorry to hear about this.

If you would like to appeal your suspension, we will be happy to look into it for you, however in order to do so, we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey guys!

Thank you very much for providing the requested details.

I can confirm that this has now been forwarded to our game team together with the rest of the information for further review.

We do apologise about the inconvenience this may be causing in the meantime, and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Hey Spencerdodge,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

I've tried to look into your account however cannot see your Xbox profile being linked to Ubisoft one so cannot really see what is the suspension for.

To add, regrettably our Support team is unable to remove any temporary suspensions that take place and therefore you will have to wait for it to be concluded before being able to access the game again. I am sorry if this may not be the outcome you have anticipated and should you have any questions, let us know.

Hey Youtube-Cupid,

Thanks for reaching out and welcome to forums!

As it stands, regrettably our Support team would be unable to transfer content from console to PC however I appreciate your feedback and will make sure this gets forwarded to our game team accordingly.

Hey CBTaddict,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you were facing.

Based on the description you've provided, I can understand that lobby was frozen and you were unable to start the match, is that right?

If it is indeed (correct me if I'm wrong), I can confirm that this issue has been brought up to our game team and is currently under review.

We do apologise about the inconvenience this may have been causing and thank you for your patience in the meantime.

Hey trevormubi,

Thank you for reaching out, welcome to forums and I am sorry to hear about this.

If you do have details of the games you've mentioned, or if you ever encounter suspicious activity in the future again, can you reach out to us by providing the following details:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link is useful

This will allow us to investigate the matter further and take action accordingly.

Please do note that player reporting is against our ... Read more

Hey everyone,

Thank you for sharing your feedback regarding the matter.

I fully appreciate where you're coming from and I am aware that there is a number of players who are eager to know our stance, however as Ubi-Froggard advised, this may be a response you have seen or came across, however it's still something our game team is looking into. It's a lot more of a complex topic and we will do what we can to come up with the best possible outcome.

Originally Posted by OrnateSoda910
Awesome! Hopefully they can work with some of that to figure it out!
I seemed to remember it was like "an eye for an eye" kind of system with RFF active, so if you killed someone it killed you - just seemed a little odd that that wasn't happening anymore.

Thanks for the prompt replies!

No worries at all there OrnateSoda910 and should you have any queries in the future, do not hesitate and reach out at any time!

Hey Wicked.Anon,

Thank you for reaching out to us and welcome to forums!

If you would like to appeal the suspension you received, we will be happy to look into it for you, however as this will involve discussing account related details, we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey guys,

Thank you for reaching out to us!

As it stands, I can confirm that this is indeed intentional and cosmetic items are often removed and added to the in-game shop. Our goal is to improve the quality and the attractiveness of our offering.

This may include the removal / adding of items, as well as Price or Rarity adjustments, including adding Renown offers.

I do appreciate that this may not be the outcome you have expected and therefore will ensure that your feedback is passed along to our game team accordingly.

Hey TANATOStheBoss,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Could you advise whether you happen to receive any error messages at all? Also, did you notice whether there are any actions in-game that may have to do with it, or does it happen in every single game?

In regards to troubleshooting, if you haven't already, try completing steps outlined in the following article and let us know if issue persists.

Originally Posted by DebZ3r
Ty for clearing things up!

No worries at all, anytime!

Originally Posted by DebZ3r
I tried but it still says i've changed my username in the
past 30 days

Hey DebZ3r,

Thanks for reaching out!

Apologies about the confusion by my colleague there, however after reviewing your account, I can see that the last update was made on 09th of August, 2020.

Hope this helps. Should you have any questions, let us know!

Originally Posted by b1rdw1thgun
its fine i took a quick look at the text documents before i sent them just to see what they were and yeah its a lot so i understand, i just wanted to get an idea of when a soltuion might be put forward so thank you

It's all good, you're welcome to ask any questions that you may have .

Originally Posted by b1rdw1thgun
hey sorry to be a bother again but i was wondering if i could get a rough estimate of how long my case may take to complete?

Hey b1rdw1thgun, no worries at all there .

We always aim to get back to you within 48 hours however in some instances, if we do have a big volume of contacts, this can take a little longer. Nevertheless, I appreciate how urgent this is for you and will see what I can do to speed up the process.

Thank you very much for your patience in the meantime. ...

Hey Deadlysnake.,

Thanks for reaching out to us and I am sorry to hear about the issue you started having.

Could you clarify whether you happen to receive any error messages when crash occurs?

If you do happen to receive abandonment penalty, please note that this is being issued by the server side, every time you leave the game before it is concluded, and it's not something we would be able to overturn.

In terms of troubleshooting, if you haven't already, give the following steps a go and keep us updated!

Originally Posted by FletchBigDog
I was holding a grenade a 2 team mates walked in front of me so the grenade exploded and I got banned for tk for 30 mins when do the bans on people get reset so if it happens again it’s only 30 minutes?

Hey FletchBigDog,

Thanks for reaching out and welcome to forums!

I would not be able to advise you in regards to suspension reset, however if you are found to be doing an offense on multiple occasions, the suspensions you'll receive will be for a prolonged period of time, therefore try to make sure you do not repeat it.

Should you have any other questions, let us know!

Originally Posted by FH_Borknar
No worries, the test server already appears at my library. Thanks for resolving my problem, you can close the post ^^

Thanks for the update and I'm glad to hear that .

Hope you have a great game-time and should you require assistancei n the future, do not hesitate and reach out at any time!

Hey Drixy_YT,

Thanks for reaching out and welcome to forums!

You might be referring to a visual glitch that has been reported and I can confirm it's under investigation. In the meantime, you should still be able to access Ranked games.

We do apologise about the inconvenience and should you have any questions, let us know!