Ubi-Karl

Hey ImJustSpirit,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

The reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one a... Read more

Hey LordOfChickenz,

Thanks for reaching out, welcome to forums and I'm sorry to hear about the issue you've been experiencing.

Would you be able to advise us the exact error code you receive?

Also, if you haven't already, have a look at the steps outlined in the following article, that will allow you to establish better connectivity to game servers and resolve majority of connectivity related issues.

Keep us updated and should you have any questions, let us know!

Hey StickyAlien,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I have reviewed your account and can confirm that charm has now been added, so when you get a chance, check in-game and let us know if you can locate it .

Originally Posted by BaconBoyLive
I am connecting to Virginia servers on azurespeed.com, getting the same pings in game. So, same pings on Rainbow Six servers, EAST US & CENTRAL US. I already tried to contact my internet provider which is Videotron. They said everything is fine regarding my connection. At this point, i guess i am defeated.

Thanks for getting back to us BaconBoyLive and I am sorry to hear that issue remains after extensive troubleshooting.

Just to double-check, have you had a chance to try and test this by using alternative connection, to see whether there is any difference at all?

Hey TACTKNIGHT.NET,

Thanks for reaching out to us and bringing this up.

I have watched some of the video footage you've provided (which appears to be uploaded a while back) and can see what you're referring to.

Just to double-check, are you able to reconnect to the game after this occurs? Also, which servers are you playing on?

Hey guys!

RGX_AbramsM1A2 - thanks for the update and I'm delighted that . Hope you have a great game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

guest-NG4exDMP - thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into. If problem persists, would you be able to advise at what point do you receive the error message? Additionally, if you haven't already, give the following ... Read more

Hey LockYy-,

Thank you for reaching out to us and I am sorry to hear about the issue you're having.

Would you be able to kindly clarify as to what happens when you attempt to start matchmaking? Does it automatically cancels the search or is it the case where it's searching for extended period of time? Also, could you clarify which server are you connected to and when did you notice this issue started happening?

Let us know and we will get back to you as soon as possible!

Thanks for the update everyone.

As it stands, I can confirm that issue has been forwarded to our game team for further review as we have a received a number of similar contacts.

We do apologise about the inconvenience this is causing and thank you for your patience in the meantime.

Should we have any updates, details will be posted here, in our official forums, so keep an eye!

Hey RussianDerpFace,

Thanks for reaching out and welcome to forums!

To find out more about the issue you're dealing with, have a look at the following article.

Based on your description, it looks like you might have one Steam account and two Ubisoft accounts. Your base game is linked to one, whilst your additional content might be linked with another one, and for that reason, you're unable to launch your game. If that is the case indeed, we are happy to look in... Read more

Hey BTZN.G2,

Thanks for reaching out to us, welcome to forums and my apologies about the delayed response from our Support team.

Communication is a big part of tactical based shooter and I can appreciate that having limitations can make the game experience feel restricted and therefore am happy to forward your suggestion to our game team for further review.

We appreciate you for sharing this and should you have any other suggestions or require assistance, do not hesitate and reach out at any time!

Hey mahdiawam900!

I can confirm that this issue is still under review by our game team and we currently do not have any updates, however as soon as we do, details will be posted here, in our official forums, so keep an eye!

Hey HYPER_CL4P-TP,

Thanks for reaching out to us and apologies about the delayed response.

Could you advise whether issue occurs in every single game or does it only happen occasionally/rarely? Also, which server are you playing on?

In terms of troubleshooting, if you haven't already, give the following steps a go and see whether issue remains.

Keep us updated and should you have any questions, let us know!

Hey Dabbas.,

Thanks for reaching out and apologies about the delayed response from our team.

I can see that you have reached out to us a couple of times (this month and last month) and as previously advised, regrettably we will be unable to assist you with this as you activated Season Pass after 7th of February, 2017 (Source).

I am sorry if this was not the outcome you may have anticipated and should you have any other questions, let us know!

Originally Posted by Unfound.
Hey Karl, this is honestly surprising to me as i would have sworn that i've seen at least a couple of threads where people asked the same thing and received the skin. Anyways, it's not that big of a deal so it's all good. Thanks for the insanely fast reply and have a nice day!

I'm not exactly sure which thread you're referring to but it might be Ubisoft Club skin rewards that you're confusing it with, although that is only a guess!

Either way, no worries at all, sorry for not being much of a help and hope you have a great day!

Hey Unfound.,

Thanks for reaching out and welcome to forums!

As much as we would like to help you with this, regrettably our Support team do not have the ability to transfer your content to another platform.

I do apologise if this may not be the outcome you have anticipated and should you happen to have any queries, let us know!

Hey MonstrousLegend,

Thanks for reaching out and apologies about the delayed response from our team.

For more detailed information about sensitivity and changes that took place in one of the recent patches, have a look at the following article that will hopefully answer any questions you have, however should you still require assistance with it, let us know and we will get back to you as soon as possible!

Originally Posted by DrFluffykins
Thanks for getting back to me! I appreciate you forwarding this to the dev team, actually i tested on numerous machines and it turns out to not be a glitch, it's just the way the game is. I actually noticed it best at the bottom of the center island in kitchen on villa, if you go on a drone or in character, theres absolutely no shading whatsoever at the bottom of the table as there should be, it just seems unnatural the amount of lighting that spreads in the room. If you could pass that alongside the dev team too, to fix that on maps, the small shading on each of the maps under the tables and desks.

Thanks for your response DrFluffykins and will make... Read more

Hey VisMajorCompany,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that this is something that our game team is aware of as we have received a number of people contacting for this and therefore it is currently under review.

We do apologise about the inconvenience this may be causing in the meantime and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Originally Posted by FreakyAU
Thanks for the response, I have completed 20 of these however I have not yet unlocked the club challenge?

Here's a picture of my matches played:

Hey FreakyAU,

Thanks for your response!

I've had a look at your account and can confirm that challenge has now been unlocked for you, so when you get a chance, check in-game and let us know if it went through .

Originally Posted by Silver_tr
I have the same issue, my Division 2 Ela set also won't unlock

Hey Silver_tr,

Thanks for reaching out and I'm sorry to hear about the issue you ran into.

After having a closer look at your account, I can confirm that the reward has now been unlocked, so when you get a chance, check in-game and let us know if you can locate it .