Ubi-Karl

Originally Posted by SupaX_
i still didnt get it

Hey SupaX_,

Thanks for reaching out and I'm sorry to hear about this.

Can you provide us with screenshot showing you logged in to Ubisoft Club Mobile App, where your username would be clearly visible, and we will have a look!

Hey EhWilsonAi,

Thanks for reaching out!

If you could please clarify the issue you're having, and we will be happy to look into it.

Based on the description you've provided, I can understand that where you're using any other application that is used for communication, such as Discord or Skype, you started having poor connection and lags occur whilst using external communication.

As it stands, certain background applications can interfere with our games and cause these issues to happen (article), therefore it is always recommended to disable it during the time you play.

Hope this helps. Should you have any questions, let us know!

Hey ReaperrRex,

Thank you for reaching out to us, welcome to forums and I'm sorry to hear about the issue you ran into.

Since you have completed connectivity troubleshooting already, yet to no success, I would like to ask you to try completing steps outlined in the following article and see how that goes.

Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by Alexxxalos
I tried contacting your support today, but I couldn't reach them - and I am getting this error:

*Chat is currently unavailable. Please choose another support method.

You what the fun fact is? That is THE ONLY OPTION available to contact Ubisoft support right now.

I am deeply shocked and outraged with this kind of treatment.

Should I wait another week, or a month, to simply GET IN TOUCH with the support, let alone resolve my issue?

There's a simple solution, though: just give me the English version of the game that I paid my money for - and be done with it.

I have reopened the ticket that yo... Read more

Originally Posted by Alexxxalos
Actually, I have already reached out to the retailer (Epic Games), and they directed me to the publisher, Ubisoft, which kinda makes sense.

Epic Games website, though, clearly states:

Languages Supported
Voice: English, French, Italien, German, Spanish (Spain), Portuguese, Russian
Text: Polish, Arabic, Czech, Dutch, Turkish

It's crazy, to be honest, that you pay money for a game - and you cannot play it in the original language. How is that even possible? Why does the publisher has to dictate me, the consumer, which language I should play their game in? It does not make any sense. And then why does The Division (the same Tom Clancy's game series) support English, but Siege does not?

The b...

Read more

Originally Posted by Snaizo-EU
Are u fix ?

Hey Snaizo-EU,

Thanks for reaching out!

Are you experiencing the same issue? If so, could you give the following steps a go and see whether issue persists.

Keep us updated and should you have any questions in the meantime, let us know! ...

Hey KORKULUK1,

Thank you for reaching out and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Turkish language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Originally Posted by miller4me
This bug has been going on sense the game came out and even i run into it, here is proof that it happens https://youtu.be/yEImF18yfmY this is from a month ago and i rain into it again today but it is real so plz fix it.

Hey miller4me,

Thanks for reaching out and sending video footage over.

I have watched it and can se... Read more

Hey chuck248,

Thanks for reaching out and I am sorry to hear about this.

You would need to have your Epic Games and Uplay accounts linked together, therefore in order to do it, just simply launch your game from Epic Games Launcher library and it should open Uplay PC launcher. After that, you should be prompted to link your accounts and once you do so, launch your game from Desktop to see if issue persists.

Should you have any questions in the meantime, let us know!

Originally Posted by redpotatoxd
Jesus christ this so ******g annoying i am on the account that i originally linked to do you guys how to fix it? Works just fine for farcry or any other fame but the when i want to play the division it doesnt work

Hey redpotatoxd,

Thanks for reaching out, welcome to forums and I am sorry to hear about this.

It appears that this is one of those instances that we would need to investigate further, therefore can I ask you to visit our ... Read more

Hey Xile.GTalex21,

Thanks for reaching out!

If you are unable to change it to the username you've once had in the past, then that is due to the username being already taken, which indeed seems to be the case. Also, in regards to the information that you may access on R6Tracker - this will only involve players who are playing Rainbow Six: Siege, however will not include anyone who doesn't necessarily play it, therefore as it stands, you will only be able to choose between the usernames that are currently available.

Should you have any other questions, let us know!

Originally Posted by b1rdw1thgun
thank you so much for all your help and im sorry for making this take so long

No worries there, anytime!

That's great, I have looked it up and it's exactly as we needed!

I have forwarded it to our technical team, who will get back to you as soon as possible.

Once there is an update to it, you should also receive email to the email address that is associated with the account, so just wanted to give you heads up .

Yes, just click 'Add comment' and it should be submitted to your ticket. Let me know when that's done and I will review it!

Don't worry, you're free to reach out as many times as you want, for as many issues as you have .

For this one, try one of the following methods:

1. For the current browser that you're using, try deleting cache/cookies and load up the website to see if it works.
2. Alternatively, if issue remains, try using another browser
3. If that doesn't help either, locate 'Incognito Mode' feature in your browser and try accessing the website to see whether it loads up
4. As a last resort, try using another device or another connection (such as mobile data)

Keep us updated and should there be any other questions, do not hesitate and ask!

No worries at all and hopefully we will be able to get this resolved sooner than later for you .

Alright, I see.

In this particular instance, I have created a support ticket for you, therefore when you get a chance, can you visit our support website, login to your account and at the top right corner, select the drop down menu, click 'My cases', and you should see ticket 12635034 regarding the issue.

What I would like you to do, is simply fill out the details of the issue as well as the steps you have already completed, and also provide us with your system files (... Read more

Thanks for your response b1rdw1thgun!

I have looked up at MSI GP62 7RD laptop model and can see that it has Intel Core i5-7300HQ processor, which appears to be below our minimum system requirements, therefore we cannot guarantee that we will be able to resolve this, however since you've mentioned that you did play before, we can still look at improving things, to see whether it would be possible for you to continue playing the game.

First and foremost, try completing steps outlined in the following ... Read more

Thanks for your response there.

After double-checking with this with team, I can confirm that this is working as intended and Uplay PC is the application you would have to use to invite other players to join you.

I do apologise if this wasn't the outcome you may have expected and am more than happy to pass your feedback over to our game team on-board.

Should you have any questions, let us know!

Hey FH_Borknar,

Thanks for reaching out and apologies about the delayed response.

I have reviewed your account and can confirm that test server has now been added to your library, so when you get a chance, have a look and let us know if you can locate it .