Ubi-Keo

Ubi-Keo



11 May

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@sorenssorensen Apologies for the late response.

Thanks for reporting this, I will forward it onto the game team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@road690 Apologies for the late response.

I can confirm that the issue with the Berserker Gear losing its upgrades and acquired runes is being investigated. As you mentioned the Berserker Gear is not appearing for you on the PS5 version, I assume the gear has lost its upgrades and runes on the PS4 version. Can you please confirm the following:

  • What caused the reset (such as loading up a save, reclaiming an item, fast travelling etc)?
  • Were the resources/runes returned to you?
  • If your resources were not returned to you, please can you let us know how these were acquired (i.e. collected in-world, using Helix credits etc)?


Can you also provide an image that shows that the Ultimate Edition content ca...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ozzy101696 @Caraamon Apologies for the late response.

I can confirm that we have received reports from other players and this is being investigated.

Please keep checking here, the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 I have merged your posts with another thread I found for this issue which you also commented on.

After looking into this again I can see that the development team were made aware of this issue and have investigated, but were unable to reproduce it. Can you please confirm the following:

  • What was the last thing you did in game before you noticed the Jomsviking's had disappeared. A main quest, side quest or river raid?
  • Have you levelled up Eivor since noticing the Jomsviking's had disappeared? If not can you try doing this ...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 I have merged your posts with another thread I found for this issue which you also commented on.

After looking into this again I can see that the development team were made aware of this issue and have investigated, but were unable to reproduce it. Can you please confirm the following:

  • What was the last thing you did in game before you noticed the Jomsviking's had disappeared. A main quest, side quest or river raid?
  • Have you levelled up Eivor since noticing the Jomsviking's had disappeared? If not can you try doing this ...
Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 I have merged your posts with another thread I found for this issue which you also commented on.

After looking into this again I can see that the development team were made aware of this issue and have investigated, but were unable to reproduce it. Can you please confirm the following:

  • What was the last thing you did in game before you noticed the Jomsviking's had disappeared. A main quest, side quest or river raid?
  • Have you levelled up Eivor since noticing the Jomsviking's had disappeared? If not can you try doing this ...
Read more

10 May

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 We are not aware of any issues with Jomsviking's not appearing in the game.

As this is related to the online connection could you please go through the connectivity troubleshooting then try aga...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 We are not aware of any issues with Jomsviking's not appearing in the game.

As this is related to the online connection could you please go through the connectivity troubleshooting then try aga...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 We are not aware of any issues with Jomsviking's not appearing in the game.

As this is related to the online connection could you please go through the connectivity troubleshooting then try aga...

Read more

21 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-h0u5vjrc As you have posted several different threads as I was not aware of the issues that you have been experiencing. I have managed to find the threads and merge them. I have merged two of your threads were you have reported those issues into one thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-h0u5vjrc As you have posted several different threads as I was not aware of the issues that you have been experiencing. I have managed to find the threads and merge them. I have merged two of your threads were you have reported those issues into one thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@lmotalora09 Could you please upload the video to YouTube then provide the URL link.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@lmotalora09 I'm sorry to hear that you are unable to find the Zealot Osgar. Osgar should be located in the Lincolnshire region neat the Brant River.

If you are still unable to locate him could you please provide a video of you searching the area. In the video can you also show your map, quests and order of the ancients screen.


20 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@joaobeltrao @doncorneo666 Apologies for the late response. I'm afraid that we have not received any other reports of this issue.

As the Ostara Festival ended on the 15th April we would be unable to investigate this further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@isuwhat Thanks for the information provided.

Could you also try loading an earlier save from the main menu screen to see if the same thing happens.


19 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-h0u5vjrc I understand that you are frustrated due to a bug that you have experienced in Assassin's Creed Valhalla.

So that I can look into this for you and assist you further, could you please provide me with a detailed description of the issue. If it's a known issue then we most likely have a mega thread created for it. Please check the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-h0u5vjrc I understand that you are frustrated due to a bug that you have experienced in Assassin's Creed Valhalla.

So that I can look into this for you and assist you further, could you please provide me with a detailed description of the issue. If it's a known issue then we most likely have a mega thread created for it. Please check the ...

Read more