Ubi-Keo

Hi @Amirhta I'm sorry to hear that you are unable to complete the quest 'The Twit Saga: Part Two' as you are unable to pick up the brother.

I have merged your post with an existing thread we have for this issue.

This issue has been reported previously, however the development team were unable to reproduce it and other players that were affected were able to resolve it by fast travelling to another location then fast travelling back.

Please make sure that you have killed all enemies and the threat level bar disappears.

Could you please try doing this to see if it helps and also provide as much information as possible to how you encountered this issue and what you did before you were unable to pick up the brother.

...

Hi @greatoldtree I'm sorry to hear that you are experiencing issues completing the world event 'Miracle' as you are unable to pick up the lame man.

If possible could you load a previous save before you started the world event. If this is not possible could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed. This can be seen the in the main menu screen before loading your save file.
• That you are unable to pick up the lame man.

...

Hi @ManelCeni I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hi @amykralj I'm sorry to hear that Assassin's Creed Valhalla is crashing and blue screening.

Could you take a look at the PC troubleshooting article and go through any of the steps you may have not tried then try again. The support article contains some of the most common fixes for crashes, freezing, FP...

Hi @azullFR thanks for sharing this information

Hi @suchy2808

Assassin's Creed Valhalla Promotions - I am unable to confirm anything related to promotions. If there are any promotions it would be announced.

Assassin's Creed Odyssey Premium Items - If you have any future questions regarding Assassin's Creed Odyssey could you please post them in the dedicated forum channel ...

Hi @SilverSage13 I'm sorry to hear that you are unable to access Wrath of the Druids or Siege of Paris.

When loading your save do you get an error that you are missing add-ons? Can you also go into the Helix Store then add-ons and check to see if the expansions are showing as owned or installed. If they do not show as installed then this will be the reason why.

If this is the case then can you check your console to ensure the expansions are installed. If they are and the issue persists I would recommend uninstalling and reinstalling the game and the expansions then try again.

Hi @GAMERpjj I'm sorry to hear that the game is crashing on launch.

Could you please try disabling the Ubisoft Connect overlay then launch the game again and confirm if the issue persists.

Hi @Therealestxxx @nsotastic I'm sorry to hear that you are encountering an online service error that is preventing you from accessing the game.

This is strange ...

Hi @SableRacketeer3 I'm sorry to hear that you are encountering an online service error whenever you try to speak with Reda.

First of all can you please go through the connectivity and ...

Hi @darmazat thanks for the suggestion you provided.

@Celadius I just wanted to check if you tried what darmazat suggested and if it has helped to resolve the issue?

Hi @Demonslaier5290 apologies for the late response.

I'm also sorry to hear that your game is crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, fre...

Hi @kart_zsa sorry for the late response.

I'm also sorry to hear that you are still experiencing this issue with black lines in the grass and vegetation.

I can assure you that this issue is still being investigated. I will chase this up with the development team as it has been ongoing for sometime.

Apologies for the inconvenience caused.

Hi @azullFR apologies for the late response.

That's a great image, I'll be sure to forward this on to Ubi-LadyBlue

@azullFR you're welcome

And yes it should usually be shortly after, but it may be the next time you login or within 24 hours. If it's after 24 hours I would recommend contacting us and we can look into it for you.

Hi @willumsen1999 I'm sorry to hear that you are unable to earn a gold medal on Odin’s Mine Hideout - Trial of the Raven.

Air assassinations should kill the enemies and not reduce their health to 50%.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @Grindiclaus I'm sorry to hear that you are experiencing issues stealing the key from the guard in the Anderitum Raven Challenge.

I have moved your post from the megathread that you posted in as that particular issue is resolved. The issue you are experiencing is different.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update, 1.6.0 installed. This can be seen the main menu screen.
• That you are unable to steal the key from the guard.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that ...

Hi @azullFR ...

Hi @Gompy16 sorry for the late response.

I am also sorry to hear that you are unable to progress in the quest 'Gift to the God'.

I can confirm that this issue is different to the one in the megathread that you posted in. The megathread issue was related to Brudd not Sigrun and Halstein.

This issue was reported via your support case and has been reported to the development team and is still being investigated.

Apologies for the inconvenience caused.

@lucaskid64 I can understand your frustration, especially as you have put so much time into playing the game.

I have chased this up for you with the development team.

And thanks, you too