Ubi-Keo

Hi @daughterofdarda apologies for the late response.

I am also sorry to hear that you are unable to progress in a quest in the Siege of Paris expansion. If possible I would recommend loading a previous save before you started the quest.

However, if this is not possible could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed, 1.6.0. This can be seen on the main menu screen before you load your save.
• That Bernard is stuck and you are unable to proceed.
• Your quest log screen to show the active quest.
• Your location on the map to show where Bernard is stuck.

I would recommend u...

Hi @Misinformedgods apologies for the late response.

I am also sorry to hear that you are unable to confirm the kill on Riekr.

Could you please try going to the location where Riekr is and create a manual save. After you have done this quit the game and then load the new manual save that you created and check to see if the Riekr's body respawns so that you can confirm the kill.

However, if this does not work then could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That...

Hi @guest-I0Vqp4Hx apologies for the late response.

I'm also sorry to hear that you are unable to pick up the brother in the quest 'The Twit Saga: Part Two'. This issue has been reported previously, however the development team were unable to reproduce it and other players that were affected were able to resolve it by fast travelling to another location then fast travelling back.

Please make sure that you have killed all enemies and the threat level bar disappears.

Could you please try doing this to see if it helps and also provide as much infor...

Hi @Kiekeboe I'm sorry to hear that you have been unable to complete 'The Hunt For Honor' mystery.

I can confirm that this issue has been reported previously and is still being investigated.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That the mystery icon is still showing on the map
• That the NPC is missing

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

...

Hi @super_zq I'm sorry to hear that you are experiencing random crashes whilst playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, ...

Hi @zacharias90 apologies for the late response.

I'm also sorry to hear that you did not receive the letter for the 'Way of The Berserker' quest.

I'm afraid that the 'Way of the Berserker' quest is only available as a pre-order bonus or if you claim the reward from Ubisoft Connect, it is not included in the Ultimate edition.

Can you please try claiming it from the Ubisoft Connect rewards then go to the longhouse and check the mailbox.

Hi @amberlee88 apologies for the late response.

I'm sorry to hear that you are experiencing issues stealing the key in the quest 'The Count of Paris' and also experienced issues with your horse not running.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @AceFirefist apologies for the late response.

I'm pleased to hear that your issue is resolved.

I will now lock this thread for you. If you experience any further issues please create a new post.

Hi @Eddie999666 apologies for the late response.

I'm pleased to hear that you have been able to access your Berserker content on the PS5 version of the game.

If you have any further issues, please let us know.

Hi @kingnv I'm sorry to hear that you are experiencing issues getting past the main screen to get inti the game.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

If the issue persists can you confirm the following:

• Are you using a keyboard or controller? If you are using a controller which c...

Hi @SpirantCrayon22 @perhapsjoe

I can confirm that the issue with daily contract 'The Merchant Caravan' is still being investigated.

We have a dedic...

Hi @Kormac67 thanks for the update, it's appreciated. I will let the development team know

Hi @Sml1112 apologies for the late response.

I am also sorry to hear that you are experiencing issues turning in the Roman artiffacts.

Could you please provide a video that demonstrates this issue. In the video I would need to see the following:

• That you have the latest update, 1.6.0 installed. This can be seen in the main menu screen before you load your save.
• Your inventory to show how many artifacts you have.
• Go to Octavian and interact to show that you cannot hand over the artifacts.
• Show each region of the...

Hi @Ilajah28012012 apologies for the late response.

I am also sorry to hear that you are still experiencing issues with the quest 'Strangers Bearing Gifts'.

I have checked and I'm afraid that the issue is still being investigated. I have asked the development team if they have any further updates and I will update this thread once we have more information.

Hi @Jxxi182 apologies for the late response.

I'm also sorry to hear that you are unable to progress in the quest 'The Swan-Road Home'.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common...

Hi Vikings!

As the development team have been unable to reproduce this issue and we have not received any further reports since May we will now mark this megathread as resolved.

If you are unable to interact with Durrigor during 'The Warlords Daughter' then please don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us with the a video which shows the following:

• You have the latest Title Update installed on your platform. You can check this in the main menu screen.
• That you are unable to interact with Durrigor during "The Warlord's Daughter"

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi Vikings!

As this issue has been resolved with a previous update and we have received no further reports we will now lock this thread.

If you experience the issue again and you are unable to progress in "Skal to Your Wealth" then please create a new post and we will look into this further.

Thanks.

Hi Vikings!

As the development team have been unable to reproduce this issue, and since we have received no further reports we will now lock this thread.

If you experience the issue again and you are unable to complete "Deviled Water" due to being unable to interact with the NPC then please create a new post and we will look into this further.

Thanks.

Hi Vikings!

As this issue has been resolved with a previous update and we have received no further reports we will now lock this thread.

If you experience the issue again and you are unable to progress in "Carpe Diem" as the NPC is missing then please create a new post and we will look into this further.

Thanks.

Hi Vikings!

The development team have confirmed that this issue where some players were unable to progress after talking to Ivaldi in Vault of the Ancients quest has been resolved with update 1.6.0.

If you are still unable to progress after talking to Ivaldi after installing the new update, please don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us with the a video which shows the following:

• You have the latest Title Update installed on your platform. You can check this in the main menu screen.
• That you are unable to progress in the quest 'Vault of the Ancients' after talking to Ivaldi.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this the...