Ubi-Milky

Hi Mairexgodz, thanks for coming back to us.

I can confirm this is an issue that sometimes happens to a player when they have left a match early in a round, when they have left a match before the end of the game has fully concluded after the scoreboard is shown, or if they have disconnected through connectivity issues.

The server can be delayed at times or it will give the abandon sanction time out after the original game you left has concluded.

Ah thank you for for clarifying Sssau.

Unfortunately on console players are unable to change their data centre to the correct one manually like you can on PC.

Instead, could you please try all of the steps in this guide to try to strengthen your connection to our servers in hopes you are placed in the Brazil South server instead - https://ubi.li/YPwnl

Hey Str0ll1ng, thank you for coming back to us and letting us know what you have tried so far.

I have a few additional troubleshooting steps for crash on start up issues I would like you to try also, when you have exhausted all of the steps in our support article.

Step 1:
Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives -

- Press the Windows Key + S
- Search for Command Prompt and right click on it and run as administrator
- Type the following command as it appears sfc/scannow
- Press Enter and wait for the program to check system files, this might take a little while
- After completion close the program and try to launch the game

To check for a corrupted hard drive -

- Press the Windows Key + S
- Search for CMD (Command Prompt) and right click and open as administrator
- Type this following command as it appears CHKDSK (then le... Read more

Hello SkynetDDS, thank you for posting.

As your issue is about lag rather then the game crashing and restarting I have responded to you other post in the thread you made here -
https://forums.u... Read more

Hello there sparrowhawk_287, I am sorry to see that you received an abandonment penalty in game, both you and your son.

Did you happen to receive any error message or error codes for a previous match,or a MMR rollback notification messages on screen?

Sometimes if you abandoned a match right before it was due to start or if you disconnected from a match in a previous game, the server may take some while to synchronize and has been known to give an abandonment later on in the game. after finishing a match.

Did you leave any previous game before it was due to start, get disconnected at any point earlier, receive a warning for any team kill or did you need to rejoin a game in progress after waiting a long time in the matchmaking?

Hello UltraNuX_, thank you for getting back to us.

If you followed this support guide without resolution - https://support.ubisoft.com/en-GB/Article/000065272

Can I suggest the following steps -

Navigate to the Ubisoft Game Launcher cache folder, by default located here -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Please note that the Uplay client must be fully shut down at this point and not running in the background.

1. Open the cache folder and move the "ownership" folder to a safe location.

2. Once you have backed up that folder, delete the "cache" folder.

3. After deleting the cache folder,... Read more

Hi parallaxx3025, thank you for confirming this issue was also caused by using Gaming mode in the MSI Dragon Centre software.

I am happy to hear you have been able to play again with the program uninstalled, if anything in your situation changes, please let us know in the forums.

I will keep my notice of any future updates added to the Dragon Center software in the future.

Hi BusyOnDaGlizzy, thanks for getting in touch with us about your Graphic settings.

Can I first make sure you are using the DirectX version of the game over Vulkan? As Vulkan will prefer performance over graphical fidelity.

Are you able to post an image of the settings you are using in game for the graphics, so we can see exactly how you have it set up? You can do this by uploading a screenshot or photo of this to an image hosting website, such as Imgur or Snipboard and the like, then post the URL for us to view in the thread.

Can I also ask for your monitor model Acer Nitro VG271, are you using the FHD, WQHD or UHD model?

Thanks for coming back to us with this error code information.

At the moment there are three instances I believe where a player will see this error code - 2-0x00019008.

One instance is that you will be removed from the game and will receive a message such as "You have been kicked out of the game." This can happen if you leave any previous ongoing games, the sanction will be triggered, once the original game that you left has finished.

Another instance you will receive a message such as 'BattlEye memory corrupted' which is related to software you may have installed on your computer.

And another instance you will receive the message 'BattlEye banned for cheating'

For each of these cases I would advise making a support ticket through one of these links so we can check your account for further details, as your account can hold information as to why you keep encountering this error.

You can conta... Read more

Hello Oeuf.au.Peanut. thanks for posting.

First of all can you please make sure that you or your friend who has this issue, has their Steam country location matches the place that you currently live as this may prevent you from purchasing credits.

You can change update your Steam Store country here - https://store.steampowered.com/account/

As your overlay is continuing to close for you, would you be able to follow all of the advanced troubleshooting steps in this Steam guide to prevent the overlay from behaving this way - ... Read more

Hello JackBboy15, thanks for posting.

I have took a look at your case and can see that the agents asked you for a proof of purchase for the game to help locate which account it belonged to.

Please update your case when you have gathered this information.
Here is a guide to help you find your proof of purchase - https://support.ubisoft.com/en-GB/Article/000061770/

The agents will need your details from each Ubisoft Account you have also, such as email addresses used in the past and your Steam ID, which can be found by following this guide - ... Read more

Hello Artiko240, thanks for contacting us about this, it sounds like a bit of an unusual issue.

First of all would you please check you have the games .exe file, the Epic launcher and Ubisoft Connect set to run as administrator, in each files properties options? -

Locate the games .exe file, usually located here -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\

- Right click on games .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Next, please do this for the Ubisoft Connect launchers .exe file and the Epic games launcher .exe file too -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\
- Finally, try launching the game by double clicking on the games .exe file

Please let me know what happens after trying to launch the game after following the steps above? ...

Hello TAJXXVI, thank you for getting in contact about this Skin rewarded for playing the beta.

Some players have contacted us in the past to let us know that they never received the Fire Skin or Peac*ck skin, for the Alpha and Beta test in game. Unfortunately as so much time has passed we are unable to add these to players accounts now.

Ubisoft Support are only able to add content to a players account, if they contact us in due time for the missing content, from either the current ongoing season or previous season, my apologies.

Thanks you for your post PHLlPP. I can confirm that the base game is shareable across two accounts on the same console, however any extra content such as DLC, Season Pass or purchases, will only belong to the account that originally purchased them. This content is not shareable across accounts.

This is the same for most of our games on Xbox. Sometimes you will be able to share the base game across two Xbox accounts on the same console, but extra content such as purchased content, can not be shared across two seperate accounts.

Hello Jerboa_ice, thank you for getting in contact about your Hz performance in Siege.

First of all, at the moment the latest update of Windows 10 I believe is - Windows 10 October 2020 Update (version 20H2 / Build no 19042 / 2009)

Would you be able to run a Windows update to see if you can download the latest version? -
Start button, then select Settings > Update & security > Windows Update

Next, can you please check if your monitor uses FreeSync for your AMD graphics card and are you able to turn this off on your monitor and in your AMD Radeon settings software?

Have you also checked your FPS settings in AMD's software? You may be able to override this if you use Radeon Boost Adrenaline or Chill. It is worth checking if this game is capped to 60Hz in AMDs software by accident.

Hello Nexu., thank you for this extra information. I will add it to our investigation as this will save us some time, we have to gather as much information as possible to rule certain causes out, so thank you for giving us your in-game settings too.

Hopefully we can nip this in the bud as more player reports begin to come in, for users who may be using the same driver update. I was able to do some more research and we have a current investigation into this that started a few days previously after being reported on our R6 Fic website by other players too.

Here is the link, please feel free to add your own experience if you would like to this report too - https://r6fix.ubi.com/live-server/LI...smoke_effects_

Hello SomaKhaos, welcome to the forums.

I can confirm this issue is under investigation, like all issues we report as under investigation and is currently being handled by our QA teams.

Hopefully we will be able to share good news about this issue soon, when the Year 6 Season 1 begins.

Hello PopCornMan548, thank you for bringing this to our attention, can you tell me the exact names of the challenges that have not reset for you and what the reward was for each?

Are you also able to tell me what the original date was when you first received this challenge?

Hello there callvini, welcome to the forum.

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language.

In the meantime hopefully one of our other Portuguese speaking players may be able to help you with your query.... Read more

Hello everyone thank you for getting in contact.

At the moment several 4-0 error codes you may receive in game are under investigation, as we have not determined what the cause is yet.

We have a pinned thread about these error codes here - ... Read more