Ubi-Milky

Hello vE.Petronius, welcome to the forums and sorry to see you encountered players like this.

If this happens to you again, please make sure to use the 'Report a Player' function in the game.

This will tell us what the time and date of the game, the players name and location, which gives us all the information we need to locate these players and review the evidence.

This can lead to a temporary ban and with repeated reports like this from other players, can lead to a permanent ban too on that players account.

For more information about reporting players, please see our post here -
https://forums.ubisoft.com/showthrea...ers-to-Ubisoft

I will now remove the player names from your post, as we... Read more

No problem rainbow__dash-08, you are welcome.

Hopefully this will resolve the missing rewards issue that affected a few players since the launch of Ubisoft Connect.

Hello Speelyk, welcome to the forums.

So far regarding cross progression in Siege, this is currently not available, however cross play is.

For any updates on this in the future, please check out our Ubisoft Connect News section - https://ubisoftconnect.com/en-GB/news/

Cross Play is available when your upgrade your console to the next generation within the same family -

So from your Xbox One copy of Siege to a Xbox Series X / S.
Or, from a PlayStation 4 copy of Siege to a PlayStation 5.

You can not cross play from PlayStation to Xbox and vice versa at the moment, nor PC.

The game will be available on the next generation for free, via a download, if you currently have a ... Read more

Hi there ixuo.cc, welcome to the forum!

Can you please specify which platform you are playing on? Are you able to post a picture of the exact error message you receive?

Once you can let me know these details I will do my best to investigate this further for you.

Hello everyone, thank you for contacting us about the 'Please Wait, Synchronizing data' message that usually appears when playing T Hunt / Training Grounds.

For some people, restarting the game will restore your MMR/renown, but for others the server will not register that game took place at all, so will not give out any points.

This error message can often be seen when there has been either a maintenance, degradation or outages.

To help us keep reporting this to the QA team, would you be able to tell me the following -

- Uplay Username?
- Platform / Region
- Date / Time of Issue last occurred
- How often does this effect you?

No problem DARK1-, if anything changes regarding this function or any other type of Turbo mode, it would most likely be posted in future in our 'Top Community Concerns' blog on the Siege website.

To check this out please follow these links, I believe the Siege team usually update our news section with similar posts like this monthly, here -https://www.ubisoft.com/en-gb/game/r...unity-concerns

Hello j0hNnY_s1N5, welcome to the forums.

We would usually ask you to wait 24 hours for any missing content to appear in your account. Or 24 hours after an event ends for Twitch Drops content.

For anything to do with missing content, we would need to discuss this in private after verifying your account.

Please see our post on what to do about this and what we need from you, here -
https://forums.... Read more

Hi NotApxllx-_-, thanks for contacting us about this challenge.

With any rewards we will always ask players to wait 24 hours for the items to appear in your game.

For certain event rewards or Twitch streams, usually these rewards will appear in your account, one day after the even has come to a close.

Recently we discovered that with some of our Ubisoft Connect time-related / weekly challenges, progress was not being counted so we rolled out a fix for this on the 30th October and this should fix itself and should have correct progress by the end of this week for most players.

To see more on our post on this, please check out this thread on missing content that pertains to Siege as well -
... Read more

Hello Doomsday1nc and theblackpulse, welcome to the forums.

Can I ask how long this behaviour with the custom tracks has been affecting you? Doomsday1nc said they noticed it 3 days ago, what about you theblackpulse?

Are either of you still experiencing this after todays (4/11/2020) update? If so could you record some footage demonstrating this for me? Thank you.

Hey u.B.m, thanks for sharing your settings for the game.

We recommend enabling Vsync as ideally, we recommend players only use one monitor when playing our games, as this can cause more compatibility problems when introducing more components into your set up, however, I appreciate you adding your experience with Gsync on multiple monitor set ups, so it will be interesting to find out if this can help with our other players set up as well, if they are adamant on using multiple monitors providing they have the Gsync ability also on theirs.

Thank you for contributing!

Hello Raveout, thank you for getting in contact with us about your FPS stuttering.

Usually for all of our games we would recommend using one monitor, checking your network settings and disabling any background processes such as OBS in order for the game to perform at its maximum capacity and frame rate. This extends to Trackmania too. Obviously this is not ideal if you would like to stream the game, but this is typically what we would recommend,

There are however some other fixes you can try to try to prevent your frame rate stuttering, some of these include -

- Enable Vsync in the menu and in your GPU Nvidia software
- Check you meet the minimum requirements for the game and how much of your Vram you may be using
- Update your GPU, Windows OS and Network Card
- Verify your games files
- Re-install any supporting software required for the game
- Check to see if running conflicting software in the background (disable them... Read more

Hello there everyone, thanks for reaching out to us about your permanent ban / temporary ban.

There can be several reasons for a temporary ban such as toxic behaviour like team killing, disconnections or deliberate match abandoning. When it comes to temporary bans, Ubisoft Support are unable to lift these sanctions, as this is handled automatically by the game.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only appeal a ban once.

To read more about permanent and temporary bans, please check out our post on this, here -
... Read more

Hello infinitesolar7, thank you for bringing this to our attention!

I have reached out to the game team to ask this very question, I hope we can update you soon. Have you tried mapping the hide interface button to another key and if so, does this function work the same? Three presses to hide offline and only one press to hide for online games?

Hey Eslinka, thanks for posting and welcome to the forum.

Would you be able to check for your save game files and progress for me?

Usually you can find your save games in this default location (please change the drive letter as appropriate, to the drive letter you installed Uplay on, if you have more than one hard drive) -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames

They may also be located here -
Uplay - C:\Users\username\Documents\Trackmania

Epic Games Launcher - C:\Users\username\Documents\Trackmania

The cloud saving feature is automatically activated when you start a game in Uplays settings menu, but you can also untick this option to save locally on just your hard drive instead, so you may want to check if you have this option ticked in the launchers menu.

As for Ubisoft Connect, are you able to access your game page for Trackmania in the app or via the games menu? ...

Hello everyone, thank you all for getting in contact with us about your missing Operators.

This is a known issue to us after the latest update.

We are investigating this now and if any additional information becomes available, it will be posted to our Twitter here -https://twitter.com/UbisoftSupport/s...20158342066177

Please also note -
Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

We hope we can update you soon on this, apologies for any inconvenience caused at the moment.

Hello everyone,

This is a known issue to us after the latest update.

We are investigating this now and if any additional information becomes available, it will be posted to our Twitter here -https://twitter.com/UbisoftSupport/status/1321120158342066177

Please also note -
Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

We hope we can update you soon on this, apologies for any inconvenience caused at the moment.

Thank you for contacting us about this verylargesock, we are currently investigating this issue.

Can I ask what game mode this effects you in or is it all game modes that are affected by this and have you been able to test this out?

Do you also receive renown after completing these matches or not?

Have you been able to also try any connectivity troubleshooting and if so, does your game then update to display your match stats correctly?

Here is a list of connectivity troubleshooting steps by platform -

PS4 - https://ubi.li/12soI
XB1 - ... Read more

No problem LordOfChickenz, we want to see a fix for this issue or at least discover what is causing it as much as our Siege players do and these reports from players should help as always, so thank you for contributing!

Hello everyone, apologies if you have been experiencing this issue with your stats not updating.

To be certain that this is not a synching issue with our servers, would you please make sure to try our connectivity troubleshooting steps by platform to maximize your connection to our Siege servers, here -

PS4 - https://ubi.li/12soI
XB1 - ... Read more

Hello MosyoMunafik, thanks for getting in contact about your Ubisoft Loyalty Units.

We are currently fixing the issue and the Units system will be turned back on, today November 5th. Any Units you should have received through levelling up during this time period through will also be granted as well as for any purchases you made. Please let us know if this is not the case for you?