Ubi-Milky

Hello everyone sorry for the delay getting back to you, I have not worked the Siege forums for a little while.

Thank you very much for the player reports, please when you can remember to stick to the bullet point format as it makes it easier to report.
Please also make sure to give us the exact time when this last affected you and your time zone please as this bit of information is very useful to our QA testers.

FamilaMontemor, cemilxelilov, Gronus2005PL, Sixx_String

I have added your info to the report, thanks again.

Hello rvernon, I have checked over your case and can see you have validated your account. I have unlinked your console account for you so you should know be able to link it to another Ubisoft account by signing in with the correct Ubisoft ID and the correct console log in details here - https://account.ubisoft.com/

Please let us know if you need any more help or if you are able to relink your account.

Hello everyone, welcome to the forums and thank you for contacting us about your missing Operators.

Players can share Year Pass 1, 2, 3, 4, and 5 Operators on the same Xbox console but using different Xbox account names.

Players are not able to share skins, vanity purchases, operator bundles bought in-game, or operators unlocked with renown.

These can only be used on the Xbox account that purchased them originally. Players can not share content on two separate Xbox consoles.

PS4 players are unable to share any content at the moment across console or account.

For anything to do with missing Operators or missing content we would need to discuss this in private after verifying your account.

Please see our post on what to do about this and what we need from you, here -
... Read more

HeyPinkSaiyan welcome to the Hyper Scape forums.

Thank you for providing instructions on how to disable this accessibility feature in the game, for our other players, we appreciate it.

Hi StormRaging, thanks for posting.

The games that we unlocked free Ubisoft Rewards for, were our older legacy titles that will not have challenges moving over to our Ubisoft Connect platform.

For all our currently supported new games, we offer challenges and new timed challenges as a way of earning the rewards instead. This is the case for Hyper Scape being one of our newer titles.

Hello everyone and thanks for reading this post.

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Drops
- Twitch Prime Loot
- Battle Pass rewards
- Ubisoft Connect Rewards / Timed Challenge Rewards
- In-game currency

These items can take anything up to 24 hours to appear on your account, in your game.

We can often investigate this for you in more detail and more personably for you, if you make a support case with us rather than posting in the forum.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.c... Read more

Hello everyone and thanks for reading this post.

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Drops
- Twitch Prime Loot
- Battle Pass rewards
- Ubisoft Connect Rewards / Timed Challenge Rewards
- In-game currency

These items can take anything up to 24 hours to appear on your account, in your game.

We can often investigate this for you in more detail and more personably for you, if you make a support case with us rather than posting in the forum.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.c... Read more

Hello everyone and thanks for reading this post.

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Drops
- Twitch Prime Loot
- Battle Pass rewards
- Ubisoft Connect Rewards / Timed Challenge Rewards
- In-game currency

These items can take anything up to 24 hours to appear on your account, in your game.

We can often investigate this for you in more detail and more personably for you, if you make a support case with us rather than posting in the forum.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.c... Read more

HI everyone, thanks for reaching out to us about this.

Regarding the challenge progress not actually progressing, when the new Challenge system was rolled out in Ubisoft Connect, we received several reports that some Time-Limited Challenges were not progressing on some titles such as Hyper Scape, Watch Dogs Legion, Rainbow Six Siege, and The Division 2.

This should be now fixed after the 30th October so should now register your progress going forward.

Originally Posted by O_HODOR_Oo
i assume, i will get one after the sugar event is over, than you will be able to say: you can not deliver the pack as the event is over.
(as you have done before)

As... Read more

Hello everyone, for any future name change requests please refrain from posting about this in game related forums.

We have been asked to redirect you to this thread where you should be able to get a quicker response -
... Read more

No problem, Squattangent0 thanks for the heads up! We will keep a watch on this issue and ask players to get in touch for a reimbursement of credits if affected. Thank you.

Hello Squattangent0, thank you for getting back to us.

Please contact us through DM with your issue and Ubisoft ID here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - ... Read more

Hello everyone, just posting here for visibility -

UPDATE 4/11/2020

This week was marked with the beginning of the 'Cup of the Day' which we hope you you will enjoy playing.

Following that, we are pushing hotfixes that should improve the daily event alongside other minor changes in today's update -

+ Fixed the time gap UI at CPs in Cup of the Day and round-based modes
+ Fixed rankings display in the OGL event
+ Improved the TAA anti-aliasing (recently caused red and black shadows on trees)
+ Fixed the issue where WebM files were not working on signs
+ Previous Track of the day and Summer 2020 trophies will be given to each player over the next few days

Thank for your reports and feedback, they help us make the game better every day!

Hello xcel30, thanks for posting about this.

We are unable to refund any cosmetic items or any other in-game items, in any game, that were purchased with in-game credits or currency.

Hello Mighty_Tuna, sorry to hear you were unable to use the 'Report A Player' function in time.

Were you able to capture and clips of this happening and what platform are you on please?

Please read this thread on what you can further do to report these players -
... Read more

Hey BARAFURRYPORN thanks for posting about this.

What platform are you on? Are you saying you have deleted your save file for your config set up? If you re launch the game, it should make a fresh save in its place.

This guide should give you more details on locating saves - https://support.ubisoft.com/en-GB/faqs/000027321

If this is not what you are referring to please let me know.

HI everyone just a quick update, the team got back to me and said that this was unintended behaviour so thank you for bringing this to our attention.

They are working on making this feature so the shift key only needs to be pressed once now, to hide the interface in both offline and online mode. We will try to update you again when they have been able to fix this. So thank you for bringing this up to us

BILLYBOB1237265 and Ossetia89 thanks for posting I have added this to our reports.

Ossetia89 -
Internal drive means you have the game installed to your XBox's original hard drive, external means, you have the game saved on an additional har drive that you may have purchased and plugged into your console for more storage.

PS. Did you use another gamertag to play the game with other than the one connected to Ossetia89, as I cant find the time logged on your Ossetia89 account?

Hello everyone, sorry to see the frustration this has caused many of you.

This was marked as fixed on the at the end of October after an hotfix patch on XB1.

I apologize if this has been affecting you still, I have reopened the investigation with the QA team.

Would you be able to tell us the following -

Ubisoft ID?
What platform are you playing on?
What are you doing when the game crashes?
Do you have the game saved on your internal or external hard drive?
Does the games audio cut out for a certain amount of time before the game crashes?
Do you have any special version of the XB1/How old is your XB1?
When did this crash last affect you? (Exact date/time and time zone if poss.)

Thank you for your help with this, if you can get back to us on this we will happily report this to the Siege QA team to investigate.

Ah I am sorry to hear that CastingCar, thank you for trying a clean boot. Do you know how many cores your CPU is using?

Can I ask if you are using the DirectX version of the game or Vulkan mode and have you tested the game recently on each version to see if your CPU limit is lowered?