Ubi-Milky

Hello, thank you for contacting us about the 'Please Wait, Synchronizing data' when playing T Hunt / Training Grounds.

For some people, restarting the game will restore your renown, but for others the server will not register that game took place at all, so no renown will be given.

Sometimes this is caused by a maintenance or an underlying outage or degradation of the server. We have reported this to the QA team and they are fully aware of it. I have reached out to the team to ask if we can gather any information that would help resolve this issue.

For now, please help us keep reporting this, by answering the following questions in the following format -

- Ubisoft ID
- Platform and region you are located?
- Exact date and time of the last time you experienced this?
- How often does this happen?

Thank you.

Hi everyone thanks for getting in contact about this.

I have a few question's to ask you all if you wouldn't mind -

- Do you know what your CPU usage is by checking your performance tab in Task Manager?
- Do you currently have any white lights on your motherboard indicating an issue with a certain part of equipment?
- Do you have a lot of programs running in the background you may not realise?

My first suggestion would be to do a complete 'clean boot'. This will stop other programs using up your CPU and Vram power which may be causing your system to crash.

Please disable any additional programs other than the game, by performing a clean boot, here -
- Press the Windows key and S buttons on the keypad and search for Task Manager,
- Launch the app then navigate to the 'Start up' programs tab
- Disable everything that might be conflicting with the game such as conflicting software
- Restart the compute... Read more

Hello CapConscious, although our QA team are aware of and do use the R6 Fix website, this is mainly player facing, to listen to the community and allow players to vote on what they would like to see fixed next.

We have our own internal QA bug tracking system and we ask in forums for more tailored information that can help our QA team replicate this on our side. I understand your frustration with this and the need to vent, but please lets try and turn this into something constructive. If you can help answer the questions above, we can give the QA team the exact information that they need to help resolve this issue in the future.

Please answer the following questions next time you see the message' Please wait, synchronising data'

- Ubisoft ID
- Platform and region you are located?
- Exact date and time of the last time you experienced this?
- How often does this happen?

Thank you.

Hi everyone, thanks for getting back in touch about this.

This reported fixed after a hotfix patch on the 14/10/2020.

If you are still experiencing this now, could you please make sure to follow the troubleshooting guide for your platform to see if this can resolve the issue for you -

XB1: http://support.ubi.com/faqs/000026628
PS4: https://support.ubi.com/faqs/000025... Read more

Thanks for the information Psymon., I've added it to our investigation.

Hi everyone, apologies to see this has been affecting you all.

I have brought this to attention of our QA team, this issue has previously occurred during special Events, but we had hoped we had a fix for this after the last MUTE Protocol event.

I am now waiting for feedback from the QA team, we may have some questions to ask of you soon to help us replicate and fix this issue. We will do our best to keep you updated on this, sorry again for any inconvenience caused.

This event ends on the 10 November 2020, so it will be important to see if the issue occurs after the events end.

Of course NRC_Zorii.-, every little helps thank you.

If you can I will post this in our investigation report, I can bring it to the game teams attention, you may narrate it too if you would like. Try to make only a few minutes long if you can please, thank you

Hi TankStopper91, welcome to the forums.

I am sorry to see you may have been affected by DDOS whilst playing Siege. Support are unable to lift temporary bans for disconnects as this is handled automatically by the game.

We are working on ways to tackle DDoS and encourage players to report this to us through our social media pages to help us fight it.

Please see our post on this here for what you can do to help us help our players -
... Read more

Hello SIMPLE-HOBO,

If you are referring to Xbox missing operators, this is a known issue to us after the latest update.

We are investigating this now and if any additional information becomes available, it will be posted to our Twitter here -https://twitter.com/UbisoftSupport/status/1321120158342066177

Please also note, Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

We hope we can update you soon on this, apologies for any inconvenience caused at the moment.

Hello aslamkhanx, sorry to hear about you and your friends disconnection woes.

For tips on how to improve your connection to our Siege servers, please see this post that lists all troubleshooting steps for each current platform -
... Read more

Hello xXDarkCasterXx-, welcome to the forums.

Before posting please make sure to give us as much detail on the situation as possible to save us time diagnosing the problem.

If you need to wait longer then 10 minutes to find a match, I would recommend exiting the game and power cycling your console and resetting your router to reconnect to the servers.

For more tips on how to improve your connection on Xbox, please se our post on this here -
... Read more

Hi itsMeDarKKn1ghT, welcome to the forums!

I apologize for any inconvenience this may have caused you.

If you are referring to the voice chat in the game and not text chat, we did disable voice chat on Xbox for now but we have implemented a hot fix on the 4/11/2020 which should now fix this issue.

Please see our post here for our latest update on this - https://twitter.com/Rainbow6Game/sta...69841250918400

Hi everyone,

Thank you for helping us investigate this issue, I apologize for any inconvenience this may have caused you.

If you are referring to the voice chat in the game and not text chat, we did disable voice chat on Xbox for now but we have implemented a hot fix on the 4/11/2020 which should now fix this issue.

Please see our post here for our latest update on this - https://twitter.com/Rainbow6Game/sta...69841250918400

Thank you!

Hi TuffyTown_ just a quick update to this situation -

We recently made a post about this in our Ubisoft Connect part of the forums and our Ubisoft Connect Twitter account.

This forum post specifically mentions missing Rainbow Six Siege rewards and charms, here -
... Read more

Hi DARK1- welcome to the forums.

If you are using this mouse on console then yes, it would be classed as cheating. As for using on PC, to my knowledge this is not an issue or at least we have no stance on this as far as I am aware.

Hi everyone,

I apologize if you did not receive MMR for your disconnection. This is intended to stop players who might try to disconnect to avoid a loss, this is also why we have temporary sanctions for disconnections and players who abandon matches. I understand however you did not do this deliberately.

You should not had any extra MMR removed from your account, but you were not rewarded any MMR at all, as the game decides the match never took place.

For a more in depth read about MMR and rollbacks, please see this our dedicated MMR article, here -
... Read more

Hi all,

Thank you for helping us investigate this issue, I apologize for any inconvenience this may have caused you.

If you are referring to the voice chat in the game and not text chat, we did disable voice chat on Xbox for now but we have implemented a hot fix on the 4/11/2020 which should now fix this issue.

Please see our post here for our latest update on this - https://twitter.com/Rainbow6Game/sta...69841250918400

Thank you!

Hi TheLonleyJester, just a quick update to this situation -

We recently made a post about this in our Ubisoft Connect part of the forums and our Ubisoft Connect Twitter account.

This forum post specifically mentions missing Rainbow Six Siege rewards and charms, here -
... Read more

Hi FPA., just a quick update to this situation -

We recently made a post about this in our Ubisoft Connect part of the forums and our Ubisoft Connect Twitter account.

This forum post specifically mentions missing Rainbow Six Siege rewards and charms, here -
... Read more

Hi GokuTheHokage, just a quick update to this situation -

We recently made a post about this in our Ubisoft Connect part of the forums and our Ubisoft Connect Twitter account.

This forum post specifically mentions missing Rainbow Six Siege rewards and charms, here -
... Read more