Ubi-Milky

Hello CastingCar, welcome to the forums.

High CPU usage can be based on a players system, what components they have installed and what software they have been using or previously had installed as well.

If you use any VoIP applications like Discord or Team Speak, these are known to contribute to CPU usage, as well as any overclocking software and game overlays.

This list is not extensive but please scroll down to the bottom of the list to check if you may be running any of this software in the background that may cause conflicts -
https://support.ubisoft.com/en-GB/Faqs/000025721

Please disable any additional programs other than the game, by performing a clean boot, here - ... Read more

Hey xdacverrecently, in regards to your recent missing items, please see this post here -
https://forums.ubisoft.com/showthrea...s-November-3rd

The TLDR is that these missing rewards should... Read more

Hi piterpm and Coca.69 thanks for posting and sorry we were unable to provide any more information on this at the time.

Just a quick update to this situation -

We recently made a post about this in our Ubisoft Connect part of the forums and our Ubisoft Connect Twitter account.

This forum post specifically mentions missing Rainbow Six Siege rewards and charms, here -
... Read more

Hello everyone,

For anyone still missing the Bartlett University skin for completing the Article 5 Situations mission, could you please try completing Article 5 again and do not skip any cinematics before and after completion.

If this does not work, you will need to contact our support pages for help with this, regarding a piece of missing content from your game.

Please read our post on how to go about this, here -
https://forums.ubisoft.com/showthrea...from-your-game

When you contact us, you will need to provide a full, uncropped screenshot of you logged into Siege, showing the situations completed with 3 stars and Article 5 completed.

We will be locking this thread as we a... Read more

Hello Arel. thank you for posting about this and thank you for those screenshots.

This was reported fixed at the start of Year 5 so I am sorry to see you were affected by it, I will reopen the investigation and provide your username, I apologise I will not be able to compensate you for any sanctions or MMR not given as agents do not have the ability to do that as it is only handles by the game.

If you ever cant reach us by Live Chat you can still reach out to us from social media DM's and our websites email support cases.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Thank you kha3led, I can see that this bug has been reported recently now, but the information you have provided should be very helpful and special thanks for including a video of this.

I have reported this to the team now, hopefully if any other players see this thread they can contribute to it to with the same information you have given me.

Thank you for your help friend, I hope we can update you on this as soon as we can find a fix.

Hey thanks for the quick response kha3led, I will check now to see if this has ben reported already and if not I will bring it to the attention of the QA team.

We may have some other questions for you so stay tuned! In the meantime, could I ask what location you are playing in and who your internet service provider is as the QA team like to know these details for audio related issues, thank you.

Hi kha3led, thanks for reporting this.

I have a few questions I would like to ask you -

Does this happen on every map?
Does this only happen with a certain gun?
When did this first start and last happen to you in-game?
Does this sound bug only happen when aiming down sights?

Once you can let me know these details I will do my best to investigate this further for you.

Hi ItzYourBoiTim, thank you for posting in the forums about this.

The test server isnt always available all year round, so it may say expired until the devs make it live again and have added new features to test.

Hi everyone, as we continue to monitor this situation, we have decided to split these posts into two threads to further inform our dev team and how widely affected our player base is with this situation.

This thread will be for posting about the 'Please wait, synchronizing data' message and not receiving renown after playing in the THunt / Training Grounds mode, so please continue to post here if affected by this.

If however, you see the message 'Please wait, synchronizing data' message and you are not receiving MMR whilst playing casual/online game modes, then please post in this thread here -
... Read more

Hello Operators,

As this issue has been around for some time and we have been investigating the multiple causes for this happening, we have decided to spilt these type of posts into two threads to continue to monitor the impact on players and bring this to the Siege teams attention on how widespread this issue is for both modes.

This thread is for posting about not receiving MMR points after playing an online ranked or casual match and seeing the 'Please wait, synchronising data' message.

Occasionally restarting your game will return your MMR to your account that you should have earned for the match, but this is not always guaranteed to work.

Please post in this thread here if you have been affected in this game mode and not received any MMR. We will update you when we can and may need to ask further information about which servers you are connected to etc

In the meantime, if you experience this mess... Read more

Hello NotBibi456, sorry to hear this, are you and your team mates by any chance using VPNs when you were connected to the incorrect server?

Has this happened to you in the past? What were the names of your team mates as we can check you IP addresses and investigate?

I do apologize however we would not be able to compensate MMR as we are unable to do this for any cases, as we simply do not have that permission or ability as it id handled solely by the game.

Thank you for letting us know this DarkLogic500, I will add this to our investigation to let them know that you still receive renown and MMR but it affects trophy/achievement progress too.

Could you try restarting your game and seeing if it then counts your progress?

Hey ItzYourBoiTim, have you recently update your Uplay to the Ubisoft Connect updated version? I believe this is a visual glitch. In the new Ubisoft Connect interface it should say the test server is expired in the game section as it is not live at the moment.

I beleive the news refers to the previous Operation Void Edge although we are now on Shadow Legacy, so thank you for bringing this up.

You may need to update your Uplay client or download the updated version from this website - https://ubisoftconnect.com/en-GB/

Your welcome. I'm sorry this has caused some confusion, I can see how it would be misleading as in the news section of the game it has the old banner pinned for Void Edge still, that says 'currently online'.

I am reporting it to the team now, thank you for bringing this up to us though.

Hey verylargesock, thanks for getting back to me on this. I have chased this up with the QA team and fingers crossed we fix planned for this on the next seasonal update soon, S4.

I will merge these threads together to update the rest of our players affected by this too.

Hello iPinkSperk.exe, sorry to hear about your inability to purchase credits at the moment.

Do you know what region you have your Steam profile set to? Do you know what regional game version you have and what currency are you trying to buy the credits with please?

Sometimes after a few failed purchase attempts, this can put a temporary lock on your funds when trying to make the purchase as it can be flagged as suspicious activity. Have you tried in multiple succession on the same day to purchase credits like this?

Hello dur_burg_ur, thanks for posting.

The TTS server will say expired in Ubisoft Connect/Uplay it the test server is not currently live, which at the moment it is not. Apologies for any confusion.

Hello, thank you for getting in contact with us about your missing Operators.

This is a known issue to us after the latest update.

We are investigating this now and if any additional information becomes available, we will do our best to reply to this thread, but it should also be posted to our Twitter here - https://twitter.com/UbisoftSupport/s...20158342066177

Please also note as this seems to be mainly affecting Xbox players, Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

Apologies for any inconvenience caused at the moment.

Thanks for sharing your workaround JuanDileju, does redownloading your data from the cloud for PS4 work for you every time this affects you?