Ubi-Milky

Hello @Jalebi thanks for getting in touch. We know a few players have contacted us to tell us of freezes after the latest update.

We have been advising players to verify their downloaded files to see if this can fix the issue. Please see our guide on how to do this in your launcher >>

Ubisoft Connect > https://www.ubisoft.com/help?article=000060529
Steam > ...

Hello @LilFascio3k, we usually advise players to report these players to us using the in-game report tool, but if you have a clip of the cheating occurring as well as the date, time and name of player, please see our pinned post here on how to send this information to us. Thank you >>
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Hello @xZHU4ARAx thank you for getting in touch.

We had some server degradation on multiple servers that would have affected Siege in the last 24 hours, this was resolved today 12th August at 09:45:00 UTC/GMT

If you are still having issues connecting please let us know?

Remember you can always check our servers status websites here too, for around-the-clock updates >>
https://rainbow6.ubisoft.com/status/: (...

Hello @Alex-Under2019 thanks for posting and asking other players to join your game.

For further information on checking you meet the requirements for the Referral reward program please see our guide here >>
https://www.u...

Thank you for answering my questions and thank you for creating a case @Miszczu_Dioda, we will continue to check your files and provide any troubleshooting over your private support case instead of the forums now.

I will take the information you have given us and open a new investigation with our Siege team now, to make them aware of this error code.

Hello @oO_HODOR_Oo sorry to hear that, I haven't seen many reports of this happening yet - I don't believe we would have the ability to restore progress but we can document this as an issue.

How far along were you with the challenge progress? Were you playing online when the maintenance kicked you off the game?

Hello @A_TIN_OF_BILBO thank you for the reply, currently, you can not block players from within the game itself, but you can block players via the Ubisoft Connect overlay so they are unable to send you messages and I believe this may also stop you from being matchmaked with their Ubisoft Accounts in-game too, similar to how this works on console, if you would like to try this by navigating to suggested/recent players in the Connect overlay >>
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No, we are unable to remove temporary sanctions from any player's account - we simply do not have the ability to as Ubisoft Support and these sanctions are handled by the game only, this has always been the case with temporary sanctions on Siege regrettably.

Hello @AndroVijay thank you for that screenshot - it looks as though your connnection to our website is blocked by your computer having to go through a number of different IPs first before it reaches our domain.

If you are unable to access our Help website and view your open ticket with us, could you please contact us instead over our social media support channels about this issue?

Please use one of the following links and send us a direct message >>

Twitter Support >  ...

Thanks for the reply @Miszczu_Dioda

Can I check, once you have received this error code at the start of the game when you close this message, are you then able to play and matchmake? Or are you unable to play at all?

Are you also using any kind of VPN software at this time?

Which ISP do you use?

Do you have a screenshot of this error code you can post in this thread?

I am just trying to gather a little more information from you on this error code, so that I may be able to open an investigation into this with the Siege team, thank ...

Hello @Xav___ thank you for getting back to us.

We have not received any other recent reports of high ping on the SEA servers, or any changes that would have caused your normal 90ms to jump to 150ms, but this is something we can monitor for reports from our SEA datacentre players going forward.

The only thing we can suggest you try, is to run through all of our connectivity troubleshooting steps, to see if this may help improve your connection to this particular SEA datacentre going forward >>

Connect PC connectivity guide > ...

Hello @geodudeEvolved thanks for raising this with us.

If you have yet to receive the corresponding Operator card from a MUTE bundle you purchased previously, you would need to get in touch with us via a private support case so we can check your account and add the content if eligible.

Please contact us privately over one of these links >>

Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
Twit...

Hello @SerUmanenho-PCR thank you for your reply.

If you or anyone else continue to have missing audio, voice effects or otherwise after the latest hotfix, please let us know the following >>

• What platform are you playing Rainbow Six Siege on?
• Headset/speaker used?
• Does this happen in every game session?
• Does this happen in every game mode?
• Does this happen on a certain map only?
• Does this happen only with a certain operator?
• Any videos of these issues occurring would also be very helpful to our team's report.

Hello @DaFluff661 thank you for getting in touch with us about the game refusing to launch for you.

If the game refuses to launch the game after pressing 'play', please check through the following steps that have been known to resolve this for other players >>

-Make sure you have downloaded, installed and are currently using the new Ubisoft Connect game launcher (formerly Uplay) from our website > https://ubi.li/4vxt9

-Run the game and launcher as an 'Administrator' in its Properties option as shown in this guide and launch the game from its .exe file instead of the launche...

Hello @GassyKevin thanks for clarifying and sorry to see you have run into this issue when closing the game.

This is something that is affecting a few players, logging the player out of the launcher, when exiting a game, and it is not just affecting Siege but a few of our titles.

I apologize that you keep encountering this issue, it is under investigation by our Connect team at the moment, I will pass your details along as one of the players encountering this also.

Hello @CracklyShrimp33 thanks for getting in touch with us.

I am afraid we are not able to reimburse players' renown boosters unless there have been degradation and outages on the server for several hours, I have checked our Siege server reports for the last 24 hours and can not see any incidents reported that may have caused these disconnections, my apologies.

If you get matched on a server in future with this same issue, please make note of what regional server it is you are playing on so we can check if this is also affecting other players on your platform.

Hello @Ze-Rax thank you for getting in touch with us and letting us know of this particular crash to the desktop when playing COTD matches and crossing the first checkpoints or completing one round.

Thank you for letting us know you have tried to verify the files and reinstall the game. I have yet to come across any recent player threads reporting the exact same issue with COTD.

Can you let us know if you use any mods with the game such as OpenPlanet or any other software such as those that show your key presses on screen? If so, if you uninstall these programs, do you still encounter these crashes when playing COTD?

Do you also use any VPN software whilst playing that you can disable to test if this is causing any connection iss...

Hello @Kyle07125 welcome to the forum!

This option menu should be almost identical on the Windows 11 OS too.

If you press your Windows key on your keyboard, then start typing 'internet options' in the search box, open your internet options menu, then select the 'advanced' tab in this menu - here you will find the same options as the picture above that you will need to enable temporarily for any problems connecting to the server or creating an account.