Ubi-Milky

Hello everyone, we understand your frustrations when reporting an in-game issue that has existed in the game for a certain length of time.

As Ubisoft Support we will report any issues provided by our players, to our QA team, we will re-open investigations when needed such as this one, and try to provide updates on the issue as we receive them.

Game bugs, gameplay issues, and game changes are things that our QA team will be responsible for resolving.

All issues are categorized and prioritized based on their frequency, severity, and how many players this impacts - main mission blockers will be given a higher priority than side content, quality of life issues, or minor bugs. What will be fixed in the game and when is decided by our dev teams.

As we have answered this thread multiple times already and advised this will be fixed in a future update, I will lock this thread as it seems to be going around in circles. Please stay tuned for our next few pa...

That's great news @Metal_Greg thank you for this update. I am happy to hear you received the items in your mailbox after a short delay, I will mark this post as resolved, thanks for your reply.

Hello everyone, thanks for reporting the sound issues you have encountered on certain maps.

In order for us to ask our For Honor QA team to replicate this, we need a video clip of this appearing in-game, and for you to confirm what update version of the game you are running in your main menu.

To send us a video clip of this happening in-game, please see these guides for each platform >>

Recording video clips on PC >
-Please use a program like Xbox Gamebar (installed on Windows 10/11), and press the Windows and G key to start recording a video clip
-When you have finished recording, you can find your clip in your 'Videos/Capture' folder
-Please post this clip to a hosting website such as YouTube or Imgur
-You should then be able to post the URL link to the video in this thread

(Xbox Gamebar can also record up to the last 30 seconds of gameplay by pressing Windows, Alt and G keys together, but you must first 'enable ...

Hello @Andrut94 sorry to hear you are not receiving any MMR from your ranked matches.

In order for us to be able to check your progression and match history, we would need you to contact us privately about this issue so we can see your game data. 

If you believe your ranked progression is not increasing correctly, please get in touch with us privately with the date when you first noticed this being an issue, so we can check your gameplay history > 
Ubisoft Email/Live Chat support > ...

Hello @Fabermagno thanks for getting in touch with us.

We don't recommend using a mobile hotspot for any of our games, as they tend not to have the most reliable connection for online play, which is why you will be experiencing connection and NAT issues, even if only For Honor.

Are you able to switch to a wired ethernet or wifi connection in your area instead, to see if the issue still exists? This may allow you to perform other troubleshooting such as port forwarding to strengthen your connection to our servers.

If not, please follow all of the steps possible in our guide here for PC players >
PC > ...

Hello @shallow_pie, thank you for bringing this to our attention and letting us know you only noticed this since the last update.

Do you happen to have any video recordings showing the game freezing but the sound and gameplay continuing?

Can I also ask if you have performed any troubleshooting on your PC, to see if this can resolve the issue? This guide contains the most common fixes for game crashes and it will help us rule out if your particular crashes are caused by hardware, software, corrupted game files, Windows settings and more > ...

Hello @R4nForYourLife8, thanks for getting in touch with us.

Cross-play is enabled by default in the settings of the game, but this also needs to be enabled on your friend's PS4 console settings too.

Cross-play is available for Brawl, Breach, Dominion, unranked Duel, Elimination, Skirmish and Tribute game modes.

To quote our guide on this >
For Honor supports matchmaking across PC, PlayStation 4, PlayStation 5, Xbox One, and Xbox Series X|S.

Please check your game settings here >>
• Enter the main menu.
• Open the Game Menu.
• Select the Options tab and then choose Online.
• Tick the box to enable Crossplay.

You may need your friend to check their PS4 console settings too for any cr...

Hello @blacktiefamily thank you very much for providing that video, I will forward this to our For Honor QA's team's investigation, it looks like we will be aiming to patch this in a future update, thank you for your help.

Hello @TXT_Strautsnipe I am sorry to hear you have been unable to resolve the crashes with our troubleshooting guide.

Because this issue still persists, I would like you to send us some of your system files, so we can look for other external things that may be causing this issue.

Please create an email support case with us by visiting this link and signing in with your Ubisoft account >> ...

Hello @Chessu thank you for getting in touch and sorry for the delay in replying.

These 3-- error codes usually indicate there is ongoing maintenance, a degradation, or an outage on the Ubisoft servers.

When you see this error code, please check our server and twitter website for any updates here >>
...

Hello @Mr_Assassin0_0 sorry for the late reply!

If you have purchased a Battle Pass it may take up to 24 hours for this to be activated in your game.

If you have not received this in-game after a 24-hour wait,  we would need to take a look at your account in order to investigate the date the item was purchased/redeemed and if/when they were ever added to your account.

Please contact us on one of the following links for further help with this issue > 
Ubisoft Email/Live Chat > ...

Hello @B-00n thanks for getting back to us.

To give a little more transparency of Steam Deck issues, our games will be listed on the Steam Deck website (https://store.steampowered.com/steamdeck/mygames) as the following >>>

Verified > The game works fine without problems
Playable > The gam...

Hello @peppatope2 we are aware of issues of Alpha Packs not opening in the past, but this was found to be a visual issue where the players would receive the item in their inventory.

Have you been able to check your inventory for any new items or extra renown the game has given you recently?

If you are unsure, we can see the date every alpha pack was given and what was rewarded to you, if you contact us about this issue using this link, thank you >
Ubisoft Email/Live Chat support > ...

Hello @jayareemcee thank you for reporting this possible issue to us.

Have you been able to reproduce this issue more than once in-game by following the same steps?

Before I report this to our Siege team, do you happen to have any match replay clip you can send us of this happening in-game?

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay that may be already installed on your PC > 
- Launch the game
- Make sure the game is visible on your screen before pressing any keys
- Press th...

Hello @omiyeePUCKu thanks for getting back to us on the UAE servers.

We do have an open investigation into the UAE servers, but we haven't had any reports of UAE server issues since July.

Could you please run through each of the steps listed in this guide to see if it can help resolve your issue, or rule out a few possible causes of where this rubber band may be coming from > ...

Hello @Honkhonk780 the crossplay between Xbox and PlayStation players is not available until Year 7 Season 2, as it was initially delayed. So you should be able to play with a friend later on in the year, when this feature is enabled.

Hello @Xh3gu I am sorry to hear you have been experiencing freezes, black screens and kicked by battle eye messages.

What server do you play on currently in matches? Have you tried connecting to any others to see if you have a better experience and connection? I have a guide that explains how you can manually change your datacentre here on PC >> ...

Hello @Monkey-Spank, sorry to hear you have encountered this issue a few times now when launching the game.

We do not have a permanent fix for this issue, the skins reset because of a corrupted save file on your computer, but we recommend following our guide on this topic to resolve this issue temporarily > https://www.ubisoft.com/help?article=000061964

To help stop this issue from reappearing in the future, I also recommend doing the following >>

1. When the game is updating, make sure the update is not interrupted or its connection to the server, by ...