Ubi-Milky

Hello everyone, thanks for getting in touch with us around the 11th of January.

I was unable to see any issues reported on our Siege server that may have caused these crashes and disconnection.

Should you still be encountering issues now, please take a look at our guide for connectivity issues and run through all steps listed or any steps you have yet to check? This support article contains some of the most common fixes for service, network, software, and hardware issues when connecting > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
STEAM ...

Hello everyone thanks for getting in contact with us about this error code 3-0x0003007D, I have not seen this code reported to us before.

I have checked our servers for the 11th of January and could not see any issues reported for Siege, on our side such as degradation that may have caused this.

Would you please take a look at our guide for connectivity issues and run through all steps listed or any steps you have yet to check? This support article contains some of the most common fixes for service, network, software, and hardware issues when connecting > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
XB1 ...

Hello  Ze1d6d0y8Z  thank you for your question.

When purchasing Siege on any PC platform such as Epic, Steam, or Connect, the game will be tied to that account.

If you decide to unlink any of these platforms from your Ubisoft Account and try to link another, you will be unable to play the game. You must play the game on the original account it was activated on. This is to prevent multiple Ubisoft accounts from being made by one player and also to prevent players from using smurf accounts, where both instances go against our Terms of Use > ...

Hello @oO_HODOR_Oo thanks for your reply and video. I checked up on this report and it was actually marked as resolved as of patch Y6S4.1.

Are you able to capture a recent video of this happening post-patch and have you experienced this on several maps since?

Hello @Fire_brand03 thanks for your reply.

The size of the downloads are usually the same across all PC game launchers, Connect, Steam or Epic. However, I did notice that the last patch to the game which was Y6S4.1, slightly differs between Steam and Connect. Steam is 2.07 GB whilst, Connects patch was 3.38 GB, so overall not a huge difference in file size.

Thanks for your reply f_afa, sorry to see your friends are still appearing offline.

Can you let me know if you are using Windows 10 and if your OS is fully updated? If you are using an older version of Windows prior to Windows 10, you may not have the full functionality of Ubisoft Connect, as you may need to enable TLS 1.2 as explained in this guide >
https://www.ubisoft.com/help?article=000097837

Some functions such as chat, friends list, or game invites may not be available on Windows OS prior to 10, because of security reasons.

I would also ask you to make sure you have Ubisoft Connect installed and not the previous Uplay launcher, as it is no longer updated and could be causing issues also >
...

PERMANENT BANS

There are several reasons why you may have received a permanent ban on your account such as Cheating, Hacking, or Toxicity. For security purposes, always make sure you have 2FA enabled on your account.

We trust in the detection software and in-game reporting system, to be able to detect any cheating software a player might be using on their computer.

If you feel like you would like to appeal your permanent ban, please make sure to have strong evidence to support your appeal. You can only appeal a ban on your account once.

If you would like to contact us about this, please send us a private message over one of our support links here, with your Ubisoft username and email >

Twitter Support - ...

Hello @maxi_der_zocker thanks for reporting this issue back in December.

Our Trackmania QA team reached out to us about this and asked if you were still experiencing this issue with the Editor? If so, they asked if you could send us your file with the custom block, or a file of your map with the custom block present if possible so they can replicate this?

You can send us this via a link in the forum or alternatively by creating a support case using this link > ...

Hello thewarg00n, thanks for getting in touch, and sorry to hear of your disconnection.

Usually, you would receive a warning message or error code when you abandon/disconnect or can not reconnect to a match. If you don't see one, the sanction could have been given for a previous disconnection you and your friend experienced, if the server was delayed.
 
If you think your connection issues may have been caused by our server, you can check our server status here in case of any maintenance or outages at the time of your disconnection, to rule this out as a possible cause of your connection issues >
 
Siege Server Status > ...

Thanks for the reply kongking and letting us know of your experience.

You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have caused your disconnection > https://rainbow6.ubisoft.com/status/

If there are no current outages or maintenance ongoing, please take a look at our guide for connectivity issues and run through all steps listed or any steps you have yet to check? This support article contains some of the most common fixes for service, network, software, and hardware issues when connecting > 
...

Hello Slimebud17, thanks for posting about this also. You would only receive a 24-hour ban for failing to reconnect to a match if you had multiple disconnections and failure to reconnect happen in a short space of time.
 
You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have caused your disconnection > https://rainbow6.ubisoft.com/status/
 
If there are no issues with the servers at your time of playing and you are continuing to have connection issues, I would recommend trying some connectivity troubleshooting to stren...

Hello everyone, thanks for coming back to us about this mission.

I have looke into this and it seems that this bug is marked as fixed as of Title Update 14. Can you please re-check your inventory after finding this echo, and see if it is located under the 'Unknown' category in the ECHO menu?

Thanks for the update korofrog! If after following my steps and also trying to run through this mission with a friend, you are still unable to complete it, please try and submit a video showing you unable to start it and we can forward this to our Division team to take a look at.

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then selecting the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link for us to view in this thread.

Hey birddog_ thanks for getting back to us about this particular manhunt mission.

One player shared that they opened the map, held the G key for mission settings, whilst hovering over the amusements, this would then allowed them to select the Manhunt mode. Are you able to try this for me after navigating to that location first?

Hello everyone, thanks for reaching out to us and letting us know you are still experiencing crashes in the game, post Title Update 14.

I am sorry that title update 14 did not resolve the issues with DirectX12. With your help and reports of this in the forums, we have re-opened our investigation into this crashing issue and the Division team is aware and researching this issue and possible causes again.

To exclude other possible causes on your side we recommend the following FAQ regarding general troubleshooting, to rule a few things out > https://support.ubisoft.com/Faqs/000025947

When we know more from our Division QA team, we will do our best to update you all. Thank you all for the patience you have shown so far.

Thanks for keeping us updated max_horo!

If you would like to seek further troubleshooting for these crashes when playing with Geforce Now, please let us know and we can create a private support ticket for you.

You can also reach out to the official Nvidia support website, for any particular issues with games and the Geforce Now game launcher, here > 
https://www.nvidia.com/en-us/geforce/forums/support/

Thanks for the update mensana21 and thank you for navigating to the Ubisoft Connect forum instead, hopefully, a support agent will be able to answer your query soon, in that forum.

If you need to reach out to us as a matter of urgency, you can also always reach out to us via our other support links too >

Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - ...

Thanks for letting us know this is now resolved for you  x-Agent_Orange, the ISP detail is an interesting detail to bring up, thanks for mentioning this and letting us know.

Should this error code affect you again, please let us know and in the meantime, we will continue to monitor this error code frequency for all players!

Hello tawenzel sorry to hear you are having trouble with the controls in the game, whilst playing on the Series X/S.

I have a few questions I would like you to answer to help narrow this issue down >

-Have you tried using Bluetooth and also a wired connection to play and do both connections have the same issue?
-What model of the XBSX controller do you use? Do you have the exact model number? (sometimes found under the battery pack)
-Have you recently updated your controller firmware using either your Xbox console or by plugging this into a PC and using the Xbox Accessories app, to update your controller?

If you can let me know these details, it should help narrow down possible causes of the issue and we can investigate further.

I would also advise running through this guide for Xbox wireless controllers, it has the steps for most of the common issues with an Xbox controller including unresponsiveness or buttons not work...

Hello everyone, thanks for reporting these two issues to us that seem to be affecting your frame rate.

To help us report this to The Division team, are you able to capture a short video showing this in motion?

If you can enable the Ubisoft Connect FPS counter in-game, via the Connect settings, this will help illustrate what exact FPS speed you are getting when this happens.

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then selecting the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.