Hello @Shaun_363, thanks for reaching out to us about your purchase issues and welcome to the forum, can you please let us know what platform you are playing on?
In order to purchase PC DLC from the Ubisoft Store, you must use the regional store which matches your address. If you live in the SEA region, the Ubisoft Store address I believe you would need would be this one > ...
Hello everyone, thanks for messaging us about this order member The Oil.
The first clue should be given after killing and searching Hrothgar when confirming the kill. Are you able to reload a previous save or autosave, to attempt killing Hrothgar again to see if the clue will be added to your inventory, prompting the reveal of The Oil?
I can not see this issue has been reported before about missing clues for The Oil reveal, is it possible you can travel to The Oils location in Fearnhame Ruins, to see if you can assassinate them, then reveal them on your order menu as a test? They will be wearing a brown robe and can usually be found outside the ruins, surrounded by soldiers.
Hello steamcoding thanks for getting in touch with us and sorry to hear of the micro stutters you have experienced.
In your settings, you have your FPS limit lower than your Refresh Rate. When these values do not match closely, they can cause stuttering, screen tearing, or input lag in-game for some players.
If you wish to limit your frames to 90FPS, can you also please try lowering your refresh rate to match the value of 90 Hz too if possible, or as close as you can get it? You may also need to change the Hz speed in your Windows settings, under Display settings for your monitor, to test this.
Please test this when you can and let us know how you get on?
Hello Hello @Zuzko, thanks for posting, and welcome to the forums.
You have accidentally posted in the Just Dance section, so I will move your post to the correct game now.
Thank you for posting your CPU and ram specs, these are well above system requirements for the game, but it would also be good to know what kind of drive you have the game installed on and what your GPU model is if you can let us know, to get the full picture?
Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for crashes and covers permissions, hardware, and software issues that could potentially cause this >
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Hello @kxng_rxchxrd thanks for posting and welcome to the forums.
At the moment, you are posting in our Just Dance forum. Could you tell me which game it is you are playing? The ECHO-8001000B error code appears to be connected to Rainbow Six Extraction at the moment.
If this is the game you are playing, could you please run the steps listed to improve your connectivity to the servers, as listed in this guide for Extraction >
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Hello @tony_the_shark7 thank you for your post, I have moved it to our Division 2 forums.
I'm sorry to hear you have had problems with the controls of the game sometimes shooting on its own. If you can tell us what platform you play on, we may be able to advise you on a few things that may stop this issue from occurring?
For any crash you have experienced recently, this is something we were investigating pre-title update 14 and continue to investigate now, after more reports came in from our forum from players affected, post title update 14.
Hello @skeleton-forces thanks for getting in touch with us and sorry to hear of your missing order and double purchase.
I can see you have started a support ticket with us, so an agent should respond to you shortly. Please keep an eye on your email inbox, for any messages from us, as we will need to verify your account first for security reasons.
In the meantime, please make sure to let us know the following through your private support case, so we can check this on your account >
- Your order/s transaction no. Usually found on the Ubisoft Store, or confirmation email we send you after purchase
- A Screenshot of your order, from your Ubisoft Store 'My Orders'
- Price paid and currency
- Date of purchase
Once...
Hello everyone, thanks for posting about this experience in the forum. I am sorry to hear of your abandon sanctions you have received, whilst I am unable to lift this for any player, we are investigating this exact situation.
If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions about this to aid our investigation. Please see our post for more information >
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Hello @txcostrich welcome to the forums.
I am sorry to see you may have been affected by DDOS whilst playing Siege. Support are unable to lift temporary bans for disconnects as this is handled automatically by the game.
Please see our post on this here, for how to contact us and what information we need from you to investigate this >
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Hello @Fury_7557 thank you for reporting this to us.
How long has it been since you noticed the stats website has not been updated for you exactly? Is it days, weeks, or months, so we understand how long this issue has affected you?
Can you also let us know if what platform you play on please, as I'd like to report this to the Siege team?
Hello MrSilentGhost, thanks for getting in touch with us. I have checked your account and can see you already have a refund case with us and it has been escalated, so we will proceed with helping you via that case and update via email when we know more. I will lock this thread to keep our support over the private channel, thank you.
Hello luckiersiren534 I am sorry to see you have been affected by this crash issue also.
If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions about this to aid our investigation. Please see our post for more information >
https://discussions.ubisoft.com/topic/129214/server-crashing-and-lag-spikes-experien...
Thanks for the reply Jukes and thanks for sharing this. Whilst I am happy to hear that this workaround worked for you, we can not recommend players alter their Teredo State and IPv6 settings this way, we recommend making a support ticket with us so we can advise Ubisoft approved technical troubleshooting for optimal security, as altering this can not only affect Siege but other games and software too.
Hello everyone, thanks for posting. I am sorry to hear of your abandon sanctions you have received, whilst I am unable to lift this for any player, we are investigating this exact situation.
If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions about this to aid our investigation. Please see our post for more information >
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Hello pestcontrolmelk, thanks for getting in touch with us.
I am sorry to hear of your abandon sanction, whilst I am unable to lift this for any player, we are investigating this exact situation.
If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions about this to aid our investigation. Please see our post for more information >
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Hello everyone, thanks for posting about your abandon sanctions.
If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions, as we currently have an investigation into this, as we know it has affected a few players recently.
If this was not the exact situation you experienced, then we would recommend checking our known error code list, if you encountered any error messages when disconnecting for more information and troubleshooting steps, to help try and improve your connection to our servers > https://support.ubisoft.com/en-GB/Article/000066044
Please let us know exactly what situation you experienced as describe...
Hello dtblackk, welcome to the Siege forums.
The reason we ask all players who are experiencing connection issues, to perform some troubleshooting and provide guides to do this, is so we can determine where the issue may be coming from, hardware, conflicting software, ISP, external restrictions and permissions, or our game servers.
Not all players who experience the issue will have the same cause. The troubleshooting should help rule out a few of these causes. Error codes and messages you receive in-game may narrow down a few causes of the issue.
At the moment we have an ongoing investigation into server crashes and whole teams being disconnected. If this is the exact issue you are experiencing, please check out our post for more info > ...
Hello kallidusvenom, thank you for your post and welcome to the forum.
If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions, as we currently have an investigation into this.
Please see our post for more information >
https://discussions.ubisoft.com/topic/129214/server-crashing-a...
Sorry to hear about your recent abandoned sanctions and suspected server crash everyone.
Whilst we can not remove these sanctions, we are looking into the recent incidents where this has affected players.
If you happened to have experienced a lag spike in-game, then got disconnected along with your whole team and received an abandoned sanction, this is something we are currently investigating, please see our post here for information on this >
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Thanks for that information everyone, we will pass this onto our team investigating these crashes and full team disconnects.
If your connection issue is not as described above, we would recommend checking our known error code list, if you encountered any error messages when disconnecting for more information and troubleshooting steps, to help try and improve your connection to our servers > https://support.ubisoft.com/en-GB/Article/000066044
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