Ubi-Milky

Hello @antobotz thanks for getting in touch and sorry to hear about your disconnection and sanctions.

If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions, as we currently have an investigation into this. Please see our post for more information >
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Thanks for your feedback on this everyone, if you haven't already done so, please check out our post on this investigation for more information:
https://discussions.ubisoft.com/topic/129214/server-crashing-and-lag-spikes-experienced-recently-january-2022/

We are reaching out to players for further details of when this happened and if it affected the whole team.

Hey @W1LDCARD, if you happened to have experienced a lag spike in-game, then got disconnected along with your whole team and received an abandon sanction, this is something we are currently investigating.

If this is the exact issue that occurred for you, please see our post here for information on this > 
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Hello gaulde thanks for your reply.

If the whole lobby didn't disconnect for you, then we will need to troubleshoot this for you personally, as you are experiencing a separate issue to the one under investigation.

Please bear in mind you may have trouble connecting today as we have an ongoing maintenance today, that will last until 10pm UTC time to address a few things, so you may not be able to connect during this time. Please see our Twitter for any updates >

Hello albatrozabray, thanks for getting in touch, and sorry to hear of your disconnection and abandonment sanction.

Whilst we can not remove this sanction, we are looking into the recent incidents where this has affected player.

If you happened to have experienced a lag spike in-game, then got disconnected along with your whole team and received an abandon sanction, this is something we are currently investigating.

If this is the exact issue that occurred for you, please see our post here for information on this > 
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Hello everyone, thanks for commenting on your abandon sanctions.

If you happened to have experienced a lag spike in-game, then got disconnected along with your whole team and received an abandon sanction, this is something we are currently investigating.

If this is the exact issue that occurred for you, please see our post here for information on this > 
https://discussions.ubisoft.com/topic/129214/server-crashing-and-lag-spikes-experienced-recently-january-2022/

Hello @RevisoryAtol , thanks for getting in touch, and sorry to hear of your disconnection and abandon sanction.

Hopefully, this was a one-time event but if you are still having trouble with your connection please let us know so we can investigate further.

If you happened to have experienced a lag spike in-game, then got disconnected along with your whole team and received an abandon sanction, this is something we are currently investigating.

If this is the exact issue that occurred for you, please see our post here for information on this >
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Hello @r0bbl thanks for getting in touch and sorry to hear you experienced this recently.

Can you please tell me if you encountered a lag spike, before you were disconnected from the game?

Were you the only player to be affected, or did this affect other players in your match and they also were disconnected and received a penalty?

Were any particular error codes or messages are shown on screen when this happened? This will allow us to check for any patterns in players who may have been affected on the same date.

Hopefully, this was a one-time event but if you are still having trouble with your connection please let us know so we can investigate further.

Thanks for the reply TankiRBabo.

To help resolve this specific issue with BattlEye, I would advise trying the following >
 
1. Please make sure Windows has installed its latest updates on your PC, so that your security certificates are up to date. You can check for any pending Windows Updates by navigating to >
Select Start > Settings > Update & Security > Windows Update
 
2. Next, please run BattleEye with administrator rights so you give the program full permission to launch. It may appear as BEService or BEService_x64 in your system files and can usually be found in the game's installation folder, or in this location >
C:\Program Files (x86)\Common Files\BattlEye
 
- Find the BEService or BEService_x64 application file and right-click on it
- Select Properties
- Select the Compatibility tab
- Check the "Run this program as an administrator" option
- Select Apply then Ok
 
3. Next, please make sure ...

Hello @H0tTuna-MS, thanks for getting in touch, and sorry to hear of your recent disconnection and kick.

I have checked our server information for this date and can not see any issues reported such as degradation or outages.

Can you please tell me if you encounter a lag spike before you were disconnected from the game?

Were you the only player to be affected, or did this affect other players in your match and they also were disconnected and received a penalty?

Hopefully, this was a one-time event but if you are still having trouble with your connection please let us know so we can investigate further.

Hello the-editorial, thanks for getting in touch and sorry to hear of your disconnection on the 12th of January.

I have checked our server information for this date and can not see any issues reported such as degradation or outages.

Hopefully, this was a one-time event but if you are still having trouble with your connection please let us know and we can give you some troubleshooting for your online connection, to try and resolve this.

I apologize if you received a temporary ban around this time for disconnecting, we are unable to remove temporary bans or restore MMR, for any player.

Hello everyone, thanks for getting in touch and sorry to hear of your disconnections around this date. I have checked our internal server information and can not see any issues reported such as degradation or outages for this date, but thanks for letting us know you encountered problems.

Hopefully, this was a one-time event. If you are still having trouble with your connection please let us know and we can give you some troubleshooting for your online connection, to try and resolve this.

I apologize f you received a temporary ban around this time for disconnecting, we are unable to remove temporary bans, and the time penalty given will differ for each player, depending on how many disconnections they have experienced in a short time, or if they were reported for other things by other players.

Hello @mufasayama thank you for your sharing your thoughts and ideas on our level system in-game.

I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience including our game devs and community team. Thank you.

Hello leksajebach00 thanks for getting in touch and sorry to hear of your disconnection.

To check if your connection issues may have been caused by our server, you can check our server status here in case of any maintenance or outages at the time of your disconnection, to rule this out as a possible cause >
 
Siege Server Status > https://rainbow6.ubisoft.com/status/
Ubisoft server status notifications > ...

Hello @fr3aked_out thanks for your reply.

Thank you for letting us know you've tried those steps, I am sorry to hear that they did not work for you. The video you have uploaded may prove very useful, but we can not view it at the moment. Are you able to check the video is not set to private in its settings?

I have gone ahead and created a private support case for you and you should receive an email from us shortly. 

We will troubleshoot this for you further over a private support case with 1 to 1 support, please check your emails inbo...

Hello everyone, thank you for informing us of this error code 4-0xFFF0BE25, this code is known to us and has previously been and currently now, under investigation.

If you expereince this exact error code often, please let us know so that we may ask you a few follow up questions.

In the meantime, running through all steps listed in our guide for some of the most common fixes for service, network, software, and hardware issues when connecting to our game servers > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
XB1 ...

Hello glitchmaster317 thanks for reaching out to us. I am sorry to see you received an abandon sanction for 1 hour due to disconnection after the game crashed. If you are playing placement matches when this happens, I am afraid it will count as an abandoned match and this will have an effect on your placement, as one incomplete match, my apologies.

If you continue to experience crashes in-game, please let us know and tell us what happens when the game crashes, if you witness any error message when the game crashes or when you return, or any other details you may think relevant?

Hello glitchmaster317, thanks for posting and I apologize if you experienced any crashes or disconnections in the game recently.

Do you have a date in mind of when this happened? If you do, I can check our server information for any reports of degradation or outages that may have caused this on a specific day.

If you are continuing to experience these issues now, please let us know so we can investigate this for you.