Ubi-Milky

Thank you for the follow up Trencavel84, I have made sure that the Anno QA team investigating this issue, know this detail too, thanks again for your help.

Hello @Bartic85 as LeGeektateur suggested, would you be able to upload some images or better, a video clip to better illustrate this issue you are having with items not leveling up?

If you are unsure how to provide this, please see our guide here > ...

Hello @dherr thanks for getting in touch with us.

Can you please try logging out of the Ubisoft Connect launcher altogether, then log back in again to see if it will restart your download?

After this step, would you also try the steps in the following guide for Ubisoft Connect to see if it will allow you to access this update menu correctly >
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Thanks for the reply sirharrypierce, I have now sent this video and information for our team to review to see if they can reproduce it also, with sticky keys enabled.

Thanks again everyone for bringing this to our attention.

No worries asterix201252, thanks for contributing anyway.

We will wait to see if any other players are affected by this and can provide a video clip and their sav file, of how the harbor districts are not functioning for Trewlaney missions, before we can report on this further.

That is great news asterix201252 thank you for sharing this. We will keep our eyes peeled for any further reports of this after the update. Thank you for letting us know that this was resolved after the 12.1 update.

If you have any more questions or sport anything else, such as an incorrect description or wording, do let us know in the forums. Thanks again for your help.

Thank you for confirming this issue is also resolved for you dikkeduif_ after the update. Thanks again for your patience and your help to investigate further.

If you have any more questions or run into any issues, feel free to make a new post and take care.

Hello again @Nicholas_Steel and @LeGeektateur,

A quick update, whilst this issue still exists our QA team were able to find that the description is indeed inc...

Hello again @sirharrypierce thanks for reporting this.

Would you be able to list any items that you own or have constructed in your play through, that you believe should show in that filter under 'fish'?

Can I also as have you tried any other filtering words for other types of production, or does it only appear related to fisheries and fishing for now?

Hey Harry, just a quick update to this issue you reported with the moving of the coffee building.

Our QA investigated this issue and they found it will only appear if a player does not have permits for building another Advanced Coffee Roaster as you had previously mentioned, but also the Advanced Rum Distillery and Advanced Cotton Mill.

Although the info tip appears about wasted resources, no resources are actually used. Our team are still investigating a possible fix now, thanks again for the report.

Hey asterix201252 thank you for pointing this out,

It does appear to be a typo, I believe it should have read 'Residences with the Department Store, Furniture Store, or Drug Store with needs fulfilled...'

I think it is working as intended, as it would make sense for a drug store to have chewing gum, furniture store > billiard tables, and department store > violins

I will forward this to our Anno team to take a look at to get confirmation and suggest rewording the description, thanks for your help!

No worries jbboding thanks for being a good sport about this decision on tree placements. Should you need any other help or you come across anything that you think may not be working as intended, just pop another post in the forum. Take care friend.

Hello and5566 thank you for getting back to us and thank you for those images.

As you have had come trouble creating a support case, I have went ahead and made one for you. Please try to access your new case by visiting this link > https://www.ubisoft.com/en-us/help/cases

Your case number is 15418278. If you can upload your save file to that case, that would be fab. I believe the limitation is 5mb, so you may or may not need to zip the file. Once you have uploaded it, please let me know back in the forum and I will pass this on to our Anno QA team.

In the meantime, please try the following steps to see if this will fix the hoovering airship issue >

• Verify game files > ...

Thanks for the video spawndierepeat what a bizarre-looking bug, it reminds me of a horse doing a show jump

I will forward this clip to our Anno QA team to take a look at, please stay tuned for any further updates on this from the Ubisoft Support team.

Thank you for the videos friend, we will be able to report this now.

Is it possible you can send this a save file via a file-sharing website or via our Ubisoft SUpport website here > Twitter Support - https://www.ubisoft.com/en-gb/help/contact

Can I also confirm when you say LP, are you referring to life points, as in, the hit points/health of the ship?

Thank you for your post and sorry to see you are disappointed with the Ubisoft achievements remaining unlocked, baraterek.

For anyone visiting this thread now, please see our latest game update blog where we discuss this recent issue here >
https://anno-union.com/union-update-pedestrian-zone-pack-game-update-12-1/: (https://anno-union.com/union-update-pedestrian-zone-pack-game-update-12-1)

Hello DasCapitolin, thank you for the video clips.

Though this issue was reported some time ago, our Anno QA team was never able to reproduce this issue. Without being able to reproduce the issue in the first ourselves, it makes it difficult for us to see what will actually fix it.

I understand it can be disappointing when a glitched quest can affect your campaign enjoyment and has existed for some time.

Now we have more information in the form of save files and video clips, our Anno QA team will be able to take a look at this quest again and reopen the investigation with your help.

Thanks for the update on this @menacingd, I am happy to hear this has resolved itself for you after an update.

I do not believe we have had an ongoing investigation into this specific issue, but should anyone have any video clips showing this fertility display is not shown on new islands, please do let us know in the thread.

For any visual bugs like this, I would always recommend verifying your game files first to see if this can resolve the issue, as this is a known fix for any missing UI or text in our games.
Here are some instructions on how to perform t...

That is brilliant @sibus-22 those two videos illustrate the issue perfectly, thank you for recording those clips for us.

I have created an investigation into this issue for our Siege QA team to take a look at.

I have a feeling they may ask me to retrieve your in-game control set up, in the form of a screenshot of your controller settings and sensitivity settings, from the in-game menu.

If you could please post a screenshot of these settings in the thread, that would be very helpful to our investigation, so that we may copy your settings exactly, to see...