Ubi-Milky

Hello everyone, thanks for reaching out to us about cross-play and cross-progression in Siege.

At the moment, we do not have cross-play enabled between PC and console, only PC and Stadia streaming.

I don't have any information on if or when this might change in the future, to support all platforms, but you can read up how this works at present by clicking on this link, for further detail > https://www.ubisoft.com/help?article=000097631

Hello @strip4joey thanks for reaching out to us about linking your accounts.

We have a support article that covers and troubleshoots this if you run into issues. Would you be able to follow our guide on this here to see if this can resolve it for you? > https://www.ubisoft.com/help?article=000060961

If you are still ...

Hello @theprnknghorse, thanks for reaching out to us.

Rainbow Six Siege does not yet fully support cross-progression across PC and PS4, so I'm afraid it won't be possible for you to play with your Dad.

We support cross-play where Xbox and Playstation players can play together.

We support cross-play where PC and Stadia players can play together, for now.

Thank you for keeping us updated on this @Azorgrath. The overlays that some programs and launchers use, can sometimes cause conflict with our games, on certain players systems, much like conflicting software does.

This is because it is running adjacent to the game in the background and connected online too, updating now and then. The more things you have connected online, the more this can also affect your FPS, not just system specs and setup. For FPS issues, I always recommend testing your connection too and disabling any programs that may be using it (which you had alr...

Hello @jpa thanks for letting us know this is affecting you too and for letting us know your specs. You should be able to run the game at recommended requirements.

Have you been able to test any of the steps I listed above, which are some of the more common fixes for crashing issue in our games?

If you have but have seen no improvements, we will need to help you further over a support case. You can contact us about this here >
...

Thanks for clarifying @itsnaughtydog. That 4-0 error code is known to us, and steps have been taken by the Siege team to prevent it from occurring.

Reconnecting to ranked games can be an issue if your game force closes after crashing. Could you tell us a little more about these crashes you have experienced, to understand what may be causing it?

Did your computer restart itself?
Did the game crash and close itself down?
Did the game display a black, blue, or white screen?
Did the game completely freeze so you couldn't control anything and you had...

Hello @fs_slacker thank you for sharing this workaround, I know deleting some temporary files from your %TEMP% folder can improve performance, but using the disk clean up tool to clear your DirectX cache in particular is a great suggestion, thank you for sharing this.

@trashclown69 Thanks for trying to uninstall the latest Windows update for me. I do not believe this is the cause at the moment, but it was worth investigating to rule at least one thing out.
Would you be able to try fs_slackers workaroun...

Hello @fluffy_man_6969 thank you for getting back to us.

Do you ever get an error code such as Delta 01 when trying to load into the game with your character when this happens?

I checked your account and can not see any support cases made for you under Fluffy_Man_6969.

In order to help your further with this loading screen issue, we may require a video of it happening and we will need to check your account for certain data, such as character progress.

Can you please contact us about this and try to capture a video, then send that to us ov...

No problem @mr-t-magnum thank you for your cooperation! We will advise you further over your support case and our agents will send your system file to our QA team for review, thank you for your help.

Thank you for the screenshot @Mr-T-Magnum and sorry to see you were unable to use the link, we usually offer email support, not just live chat vias that link, but it will depend on the time of day and your location.

I have went ahead and created a case for you to upload your dxdiag. You can access it here via either of these links >

https://www.ubisoft.com/en-gb/help/cases
...

Hello @dsurian thank you for your recent post regarding this.

We know of two issues with the Summit Combat Mastery and the progress not tracked being tracked is one of these issues and the issue has been reopened for investigation.

I will pass your details along as one of the players affected. I apologize we are unable to fix this for you at the moment, but we will do our best to keep you informed of any updates regarding this issue.
 

Hello @urpwn3d thanks for reaching out to us about this!

Would you be able to answer the following questions to understand your experience of this >

• Can you tell us how often you notice this when playing the Summit?
• The summit saves you progress and checkpoints you on every first, fourth, seventh and tenth floor. Do you notice invisible enemies on a particular one of these floors, or does it happen at random?
• Do you notice invisible enemies after dying and respawning?
• Have you been able to record a clip of these invisible enemies, so we can see (or rather not) this for ourselves?

If you can provide this information, we will pass it on to our QA team to see if ...

Hello @Fard just a quick update, our Siege team have investigated this issue and a fix is underway, thanks very much for your report and for bringing this to our attention.

Hello @Myrdhyn74 thanks for reaching out to us.

The Delta 1 error code can appear in a few situations, but this is the first time I've heard it be connected to the Summit.

Would you be able to answer the following so we can report on this? >

• When you go to use your affected characters and launch from the title screen, does the game appear to load at first, but then gets interrupted and shows you the Delta 01 error code?
• Can you capture a quick video of this and post us a link to view this?
• Did you last logout while in the DZ p...

Hello @holy-void thanks for coming back to us.

I am sorry to hear that our troubleshooting and Dirty5636's workaround did not resolve your issue.

Before we ask you for your dxdiag system files for investigation, would you be able to clarify the exact type of issue you are having, as there are a few separate issues affecting players at the moment >

• Did you close the game, after finishing your play session, but the game refused to close properly and you needed to use End Task in Task Manager?
• Did the game crash and clos...

Thanks for commenting on this issue haywardgb.

If you have noticed this recently in your game, would you also be able to tell us the following our QA team has inquired >

• Were you in another player's session when you interacted with Cassie Mendoza?
• Did you finish the bounty from the Snitch, before you interacted with her, as sometimes the bounty has been known to fail, but Cassie can still be contacted?

Thank you for the reply mr-norway, I am happy to hear you did receive the cap in-game after Ubi-Karl added it to your account, thank you for confirming this.

I will pass on your praise to Ubi-Karl now, have a nice week/weekend too

Thanks for your reply @haywardgb we know of several players that have experienced this crash to desktop issue, who have reached out to us by various means. We are still working on a fix for this and we are continuing to monitor our forums, for recent reports and any insights players can provide such as what they were doing before the crash occurred. I am sorry we have not been able to update you with positive news as of yet.

If anyone would like to send us their dxdiag file and crash logs file to aid in our investigation, you can do so via this link > ...