Ubi-Milky

Hello @haywardgb thank you for letting us know this affected your ability to complete the challenge also.

We found that while this challenge was live, our QA team were unable to replicate the issue and the challenge was completed for them.

The next time you encounter any issues with certain challenges, registering certain types of kills, please let us know and record another video if you can, and we will report this asap.

I am sorry we were unable to resolve this while the challenge was still live.

Hello everyone, I moved these posts to their own thread as do not have anything to do with the crash to desktop issue thread, where they were originally posted, and I would like to address this separately.

Could you both please let me know, what Windows OS version you currently use, is it Windows 11 or Windows 10, so we know what exact update it was?

In order to test if the FPS issues are directly linked to these updates would you uninstall the update, via one of these two methods, depending on what version of Windows it is you use >

Select Start > Settings > Windows Update > Update history > Uninstall updates

Select Start > Settings > Update & Security  > Windows Update > View your update history > Uninstal...

Further to my last message @boer24 can you let me know if your character used the boost mechanic to get to a higher level, quicker?

Hello @Chunky_Hacker thanks for reaching out to us about this bug you have encountered.

I have heard mention of issues with this particular location, but have yet to see any issues with the rappel rope be reported, at least in the forum, so will look into this now.

Thank you so much for the video, I will pass this onto our QA team to investigate, to see if they are able to recreate the issue on each platform too. When I hear back regarding this, I will do my best to try and provide an update in the forum. Thanks for bringing this to our consideration.

Hello @mr-t-magnum thank you for your reply.

In regards to this issue, you have experienced, when the game freezes and the application hangs, does it also, crash to the desktop for you? As this particular kind of crash is busy being investigated, but regrettably, I have no further updates to share.

We do have a separate investigation into the game freezing, and needing to use the End Task option in Task Manager, but this is a separate investigation to the crash to desktop one and is usually related to players changing their graphical settings beforehand, we have found.

If your issue is the crash to desktop issue, we are asking for players Dxdiag files for fresh reports of this, if you'd like to send yours you can do so via this li...

Hello @brewz, @El3gantSt0rm and @Brewz thanks for reaching out to us and sorry to hear that your hardcore characters have been killed due to the game crashing, or hanging when closing, through no fault of your own.

As you know we are currently unable to restore Hardcore characters for players, only normal characters. I have reached out to the Division team on this and passed on your feedback, I will do my best to update you when I hear back on this particular situation.

Hello Penitentia, thanks for getting in touch with us.

The Technician specialization is available through completing Special Field Research challenges, it is included in the Year 1 Pass, or it is purchasable in the in-game Store.

This article will go into a little further detail of how you need to complete 5 challenges in the Special Field Research, to unlock the new Technician specialization > https://www.ubisoft.com/en-gb/help/the-division-2/article/special-field-research-in-the-division-2/000060705

Hello @frenhines at the moment we still have an ongoing investigation into this issue of Cassie not having any items for sale.

Would you be able to answer the following questions for our report into this for our QA team? >

• Were you in another player's session when you interacted with Cassie Mendoza?
• Did you finish the bounty from the Snitch before you interacted with her?
• Did you have some misleading information from the Snitch regarding Cassie Mendoza?

Hello @JoeFerro, thank you for your detailed reply, I am happy to hear that the freeze issue has seemingly stopped for you after deleting your Ubisoft Cache folder and making a few adjustments.

Windows files can get corrupted for a number of reasons, usually, just like game files, this can happen if an update was interrupted, you lost connection, files were moved, or there was a crash or interruption whilst Windows was saving system files of its own.

When it comes to restoring Hardcore characters, this is something we currently don't do for players, but I unders...

Hello @boer24 thank you for letting us know these trophies have not been unlocked for you on PS4.

It may be that the unlock conditions have yet to synchronize with our server, as a workaround we would advise some basic connectivity troubleshooting on your platform, and afterwards, try to complete one of the requirements of the trophy again, a second time if able >
...

Hello @tbonez1974, thank you for your post.

The Uninvited Guest issue is under investigation now, but we require a little more information from players if you could oblige?

Our QA team has asked us to reach out to players for some videos demonstrating this continued falling.

Are you able to upload a video clip you have captured, either on your computer or with your phone, to a video hosting website such as Imgur, Youtube, or Twitter, then send us a link to view this please?
 

Hello @Icestar4495, sorry to hear you are having trouble with this challenge. We have actually reopened aan investigation into this recently and we are reaching out to players for more info.

Can you tell me if your save file is up[loaded to the cloud, so that we can access it?

Are you able to capture a video of this to show us? Please upload this to a video hosting website such as Imgur, Youtube, or Twitter, then send us a link to view this, if able.
 

Hello @darki_dark701 sorry to hear of your game crashing but thank you for letting me know you have tried verifying the game files already.

Could you tell me a little more about the type of crashes you are experiencing >

Did your computer restart itself? 
Did the game crash and close itself down? 
Did the game display a black, blue, or white screen?
Did the game completely freeze so you couldn't control anything and you had to use Task Manager to end the program?

Do you also receive any kind of warning message from the launcher, game, or Windows when the crash happens? If so, a screenshot will be very helpful to us, if you are able to capture one.

Hello @fastsmitty thank you for contacting us about this and letting us know this has been affecting you most recently too. I have a few things I would like you to try >

1.The D3DDRED2 error code is usually linked to one of the DirectX versions you have installed. Valhalla uses DirectX 12. Usually, when you update your Windows, this will update any supporting software you have installed too such as DirectX, so please make sure your Windows is updated.

2.You can also find certain supporting files needed for the game, in the games installation folder, usually under the Support folder. You can try reinstalling some of this software, by checking this folder and clicking on the .exe files inside > Assassin's Creed Valhalla\Support\Software

...

Hello @orangeater sorry to hear of the crashes you have experienced on Xbox after the update, I have just read a similar report in this very forum.

In order to rule a few causes out, would you please run through our troubleshooting steps for Xbox which include clearing your Xbox cache and restoring licences to the game, then let us know what happens? > https://www.ubisoft.com/help?article=000080996

Hello @metroid_meister sorry to hear you are having trouble saving on your Xbox.

Can you let me know if you ever use the quick resume feature on your Xbox, if so, could you try not to use this when playing Valhalla, to see if it is causing issues?

Can I also ask are you mainly using local saves or cloud saves for Valhalla?

I would suggest using offline hard drive saves and disconnecting from the internet whilst playing Valhalla, to see if the non save issue appears both when connected online and also when disconnected offline from your internet co...

Hello batalgazi70, thanks for reaching out to us about this issue with Vagn.

Can you let me know, how far on you are with the River Raid quests?

Have you just completed 'A River to Raid' or have you been actively taking part in River Raids, after this first side quest, up until this issue occurred?

Previously, players were unable to talk to Vagn, straight after completing this particular case, but we had thought it had been resolved.

Hello @dkilpin , thank you for getting in touch about this quest in Valhalla. 

This specific quest is under investigation at the moment, we have mainly found the NPCs have not spawned, rather than be found dead, however.

If possible, would you be able to provide the following details to help us try to resolve this issue? >

1. Please let us know if your latest save file has been added to the Cloud (it will have a cloud icon next to it). If you can do this for us, we will be able to use your save files for our investigation 

2. Are you able to c...

Thanks for the reply @derelllicht

I'm sorry you received a 404 error for step 2 (deleting the Ubisoft Connect cache). Does this link work for you instead? >
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/emptying-the-cache-of-ubisoft-connect/000061966

Hello @jwevans27 thanks for letting us know this has affected you recently.

Has this happened after updating the game or just at random now, just so I know the often this has affected you?

First of all, can you please try launching the game whilst not connected to the internet, to see if a connection to our cloud servers is interfering?

Secondly, can you please follow through each step in this Xbox technical troubleshooting article, as it contains the most common fixes for these types of issues >

Xbox One - https://www.ubisoft.com/help?article=00...