Ubi-Nacho

@sunny22hd Hey there.

Sorry to hear the game won't start with your new hardware!

Could you please run through our technical troubleshooting here, and let us know if this helps at all? These steps are designed to help with common issues, and can help us rule certain issues out too.

Let us know how you get on, and if you require further assistance.

@asterix201252 Hello there.

Thank you for the extra details, the video, and save files!

These will be really useful for the team to further investigate the issue. For security purposes, your case number has been removed from your post, however Ubisoft staff members will still be able to access your case to view these save files.

The game team have asked some further questions to try and gather a little more information. Would you be able to tell us:

1. Was English the language set when first starting the game/this save?
2. Do you hav...

@hoelgart Hi!

Thanks for commenting and adding some more context here.

We can confirm that the game will need to install on the most recent version of the Ubisoft Connect launcher which can be found here.

If players continue to see any issues following this, we'd be more than happy to help!

@guma02 Hi there!

Thank you for letting us know this still hasn't fixed the issue for you. Sorry to hear that.

We've passed your report to the team so they can take a closer look. We'll be sure to post more news on this as it becomes available!

@kostya1926 Hello there.

Sorry to hear about these crashes you've been seeing, and how frequent they appear to be!

Following on from Ubi-Milky's post, would you be able to help us diagnose the problem by providing the following:

If anyone could provide a screenshot of this DirectX error code message, that would be grand.

Before I ask anyone for their system files I would like to ask you to >

1.Make sure not to overclock your system and run your system at stock values, disabling any overcloc...

Hi @Maorwen1

Sorry to hear a new mouse may be necessary here!

Please get in touch and let us know if you encounter any further issues, and we'll be happy to help.

@kopig Hi there.

Thank you for posting your feedback on how Cpt. Tobias' AI currently works.

We appreciate you posting a proposed workaround for this. Your comment has been forwarded to the game team for further review. If you have any further information to add, or any questions please let us know!

@ryoochi Hi there.

You should still be able to create an account for TrackMania Nations Forever.

Could you please follow our connectivity guide here to try and troubleshoot this issue. Would you also be able to whitelist the game in any antivirus software you may be using in case this is interfering?

Thank you.

@pesto Hi there!

Sorry to hear Eivor got stuck in a crouching position after leaving the combat arena.

Since closing and reopening the game to fix the issue, has it occurred again? Have you found any specific actions that seem to trigger this?

Thank you.

Hey @sin_72 @slavek0710

Thanks for checking back in with these reports to confirm things appear to be working smoothly again!

Please get in touch if you have any further questions.

Hello there everyone!

Sorry to hear that you're seeing issues with the lip syncing in AC Valhalla at the moment.

Could any affected players let us know the platform they are on, and confirm that the most recent save has been made available on the cloud? We'd like to pass this information on to the game team for further investigation. You can ensure your save is on the cloud by:

• Creating a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game. 
• Check if the save you just created has a cloud icon next to the play time.

Thank you.

Hello there @azullFR @lemmie88 ...

@sim-zer Hello there.

Thanks for reach out here. Sorry that you weren't able to follow the link to our troubleshooting steps. Could you please give this one a try?

This should include some steps for troubleshooting technical issues on PS5, which should help resolve the issue with your ”Something went wrong with this ga...

Hello @Javi-Marti @shopE4F0C359

Sorry to hear you're seeing a blurred effect when graphics are set to the highest settings.

Could you let us know if thi...

@paulnevada Hey there!

Thank you for letting us know your concerns about the benchmark missing the option for Vsync.

We can certainly pass this idea on to our game team. We appreciate all feedback and suggestions that could help us improve benchmarking and performance in our games.

Please be in touch if there's anything more we can do.

@Rollo1415 @Sputnik01101

Hi there!

Sorry to hear that you've both been seeing the same issue with this quest teleporting you back to the osokoreia festiv...

@yippeekiyamhf Hello there.

Thank you for posting about the raven not tracking artifacts correctly.

In regards to this, and the ping sounds fading in/out, would you be able to upload a clip of this so that we can take a closer look for you? If you could capture a video of artifacts not appearing on the world map when they should, and the raven not being able to find undiscovered mysteries, it would be much appreciated. We may need to pass a video along to the game team for further investigation.

You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

Hello there @dennis-tsir

Sorry to hear you've been having these issues in Raventhorpe and when raiding a monastery.

Could we ask you to share a few more details about the graphics appearing low/broken? Are you seeing frame rate drops, or perhaps issues with texture resolution?

In regards to the sound in monastery raids, are you seeing a crash after the audio cuts off? Can you tell us if the game crashes to the playstation home screen?

Thank you.

@hgriffi Hello!

Sorry to hear you're not able to progress in Manius’s Tomb.

Could you let us know if this persists after closing the game and relaunching it again? Should the problem remain, could you please provide a clip of the orb and the calumn on the pressure plates with no results? You can upload a video to any file/video sharing site such as Google Drive or YouTube, and then post the link in your reply.

Thank you.