Ubi-Nacho

Hello there @Carl_Hutchings @Hack-T-Vator

Thanks for bringing this to our attention. Sorry to hear that neither of you have been able to complete this myster...

@ethopiryna Hello there!

Thank you for posting, apologies for the delay in response here.

We can see that you've already been able to open a support ticket with us in regards to this. We're currently looking into a problem with this error message appearing when streaming AC Valhalla. Regrettably we have no ETA on more information at the moment, but please keep an eye on our News and Announcements page.

Many t...

@ice_breaker007 Hi there.

Please be assured the team are still investigating issues with the water's graphical quality! You're welcome to keep an eye on our News and Announcements for more information on this.

Thank you for taking the time to let others know what you've changed in your settings to help with this in the meantime.

Feel free to reach out to us if you have any additional questions.

@mattchuartz Hi there.

Sorry to hear that your graphics settings to seem to have changed after restarting the game.

Could you please ensure you have access to your .ini file? This file hold all of your information in regards to game settings and may not be functioning correctly. By default this should be located:
C:\Users\\Documents\Assassin's Creed Valhalla\ACValhalla.ini

After locating, we'd recommend making a backup of this file. Could you delete the ACValhalla.ini file, and then launch your game with ...

@kingr4gn4r Hi there.

Sorry to hear about the difficulties you've been having trying to find Big Flatfish and Mackerel, and that you've chosen to uninstall AC Valhalla.

If you're interested in returning to the game to troubleshoot this issue, would you be able to send us a video which shows that you aren't able to find big flatfish/mackerel in the specified locations? We can then forward this onto the game team for further investigation.

Apologies for any inconvenience caused, we've taken your feedback on board.

@freestepper Hi there.

As mentioned above, regrettably there's no way to remove the 'checking for add-ons' portion of the loading screen.

We can recommend checking out our technical troubleshooting, and ...

Hello there @d0nt_panick

Thank you for posting, sorry to hear that you've been unable to locate all pieces of the St. George set.

The items’ locations are random spawn inside some of the big chests in the large military establishments. There are two items available in each river raid (and an extra item after defeating the River Champion):

River Exe Raids -

• Saint George’s Cape
• Saint George’s Trousers 

River Severn Raids -

• Saint George’s Bracers 
• Saint George’s Tower Shield 

River Dee Raids -

• Saint George’s Helm
• Saint George’s Armor...

@mr-operator Hello there!

Thank you for posting regarding the Ghost Auroch trophy. This is currently not a legendary beast that can be made into a longhouse trophy, however many other players have noted they would like to see it added to the longhouse.

We've taken this feedback on board, and we'll be sure to post any information about this in our ...

Hi there @CoDeCX999 @Baytaralper

Sorry to hear that you've both experienced this same issue with lost weapons. If possible, would you be able to provide us with an...

@n3mb0t Hello.

Apologies for any confusion caused here.

We've forwarded on all of the additional information you've provided us, in regards to this bug with 'perpetuation', to the game team. Our investigation is still ongoing! If there are any other details you'd like to add, please let us know. We may be in touch through this thread should we have an further questions for you.

Please be in touch in the meantime, if there's anything else we can assist you with.

@sowizosven Hello there!

Thank you for letting us know that you've been seeing this Delta-04 error when trying to load your character.

If there are any steps that you're not already tried listed here, could you please complete them and try loading your character again? These troubleshooting steps should help with more common connectivity issues.

Would you also be able tell us if this happens if you attempt to load a different character?

@terratrodder Hi there.

Thanks for confirming that you've taken a look at your Nvidia settings, and verified your game files.

Would you be able to try performing a clean boot, to ensure that there are no other applications that might be causing a conflict with The Division 2?

Let us know if this has any impact at all!

Hello there everyone.

Sorry to hear about the crashes and freezing that some players have been experiencing! We'd like to ask anyone who might still be having trouble with this to follow our troubleshooting guide available here. This guide should help with most technical issues, however if you still encounter problems, it'll serve to help us narrow down the cause.

If you continue to see issues with crashing/freezing after following our guide, we'd advise opening up a support case ...

Hi there @JonyFury

Sorry to hear you're seeing this connection error, thank you for letting us know what steps you've tried so far.

Could you confirm for us if you were able to find and follow our The Division 2 specific troubleshooting guide? Can you also tell us if this happens at any particular time during gameplay, or ...

@beauknows147

Thank you for providing all of that information for us, it's much appreciated!

Would you happen to have any clips or screenshots of your inventory or specific items that were lost, before the gear went missing? We'd be interested in sending images/clips through to our game team, if possible.

Hello there @SteelRatHDRPG

Thanks for posting to bring this issue with special ammo boxes and supply drops to our attention.

The problem regarding not being able to loot certain special ammo boxes, should have been resolved. Sorry to hear this might not be the case. Could you please share a clip of this happening, so that we can forward it onto the game team for further investigation? The same situation would apply to the issue you've seen with the supply drop too, if you could capture a clip of this happening it would be much appreciated.

You can upload these clips to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the videos with us.

Many thanks.

Hi @MuitAdrenalina

Sorry to hear you're not able to find the PTS in your Ubisoft Connect games library.

As correctly mentioned here by @Imagine_Brata, you may not see the PTS in your library, when the PTS is not live. If new content requires it, the server will be reopened, and will be available in your UC library to join and...

@robds71 Hello there!

Sorry to hear you're still encountering issues with the sewer SHD cache.

Would you be able to let us know if you were able to loot this key from the white box on the wall, rather than the flame thrower NPC?

Thank you.

Hi @Tyranmedic

Sorry to hear that you were unable to get Lt. Gray to drop down here, thank you for providing this video showcasing the issue.

Would you be able to let us know if you were able to follow the advice given by ...

Hi there @JonWickBoomStik

Thank you for posting to bring this player to our attention, sorry to hear that you've been experiencing cheating in-game. We've removed the screenshot from your original post, as to not go against our forum rules regarding accusations.

We appreciate you taking the time to report this player, and using the in-game reporting feature too. In future, if you'd like to send us a manual report, you can send us a message privately through any of the following:
Ubisoft Support Website - ...