@asterix201252 Hi there.
Thanks for reporting this to us with the attached video! Sorry to hear you're missing the top part of the first island's UI.
We've forwarded this onto the team, and we may be in touch for further information if necessary!
Thanks again.
@karmicsynergy Hi there.
Thank you for your report on not being able to progress in the quest "At Sir John's Camp". The team are currently investigating this issue and require some further information.
For testing purposes, could you please complete our PC troubleshooting to see if this helps alleviate the problem at all?
...
@tomosojiro Hello!
Thank you for offering to assist with this. Your case can be viewed here and you can attach the save by following these steps.
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@justincase82 Thanks for getting back in touch with this info.
Could you take a look at our PC troubleshooting article here and let us know if this helps at all? Most notable here would be verifying the game's files, to ensure nothing is missing or corrupt.
If the problem persists, we may need a clip of the cargo issue happening, to for...
@bgiantmountain Hi again.
Thanks for the update on this and for giving the troubleshooting steps a try.
If you continue to see this issue without the mods on the most recent update, by all means let us know and we'll take another look for you.
If you have any additional queries, please be in touch!
Hi @SirHarryPierce
Thank you for the screenshot and the above clip!
We've contacted the game team for more information on this, and we'll be sure to report back once we have news. If you have any questions in the meantime, please be in touch.
@nozgame Hi there.
We appreciate the feedback on how players could access this door, instead of returning later and facing similar issues to the one you're having currently.
We've reached out to the game team for some more information, to see if there's anything further we can advise. Thank you for you patience in the meantime.
@reinersdt Hi there.
Thank you for providing these details and confirming you've been able to carry out the troubleshooting.
We've reached out to the team for further information on what might be happening here, and we'll be in touch once we have more to share!
@kurea_hasumi Hi there!
Thanks for posting. Could you let us know if you were able to successfully download TU 1.4.1, with the reduced download size?
Please get in touch if you have any further questions. 
@jaceiondale Hello there.
You're welcome to hold off on selling one scythe until a fix is released, however we're unable to confirm an ETA on this.
Regrettably we're unable to guarantee selling this scythe won't result in both items being sold. We appreciate your patience while we investigate the issue. Once we have more news to share we'll be sure to let players know.
Thanks again!
Hi there!
Apologies for the delayed response here, as this may no longer be possible, but you're welcome to submit a video of this issue to us.
If you're able to capture a clip of carts registering for the reward before reaching them, we'll gladly forward this to the game team for investigation. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.
Many thanks!
@nerex33 Hi there.
Thank you for the feedback regarding your pre-order gear. Apologies for any disappointment caused due to this gear being unlevelled.
We can certainly pass your comments on to the team, to take into consideration with special gear granted to players as a bonus.
Please let us know if you have any additional questions.
@mariodrakhd Hi there!
Sorry to hear you're seeing this issue with your missing dlc at the moment. It's unusual that they would show in an earlier save and not the one your progress is on.
Would you be able to ensure your save is available on the cloud so that we can pass this along to the game team for further investigation? To do this:
• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game.
• Check if the save you just created has a cloud icon next to the play time.
Many thanks.
@sbarbier82 Hello!
Thank you for getting in touch and sharing the clip of the issue with us. Sorry to hear you're seeing Eivor fall whenever you attempt to enter Asgard.
The AC Valhalla game team are aware of this issue and are actively investigating. We'll be sure to update players when we have more news to share on this issue, and we may be back in touch should the game team wish to gather any further information from you!
Many thanks.
@g0ldy10 Hi there!
Sorry to hear you're still having this issue. Would you be able to let us know if you were able to try the following suggested workaround:
if you kill the last 3 guards first and round back to kill the 2 above the entrance to the last building it lets you finish and doesnt spawn the guys out in the field.
If this still does not help you to receive gold, could you please let us know so we can forward this information onto the team?
Thank you.
@peleeeuuh Thanks for providing this!
As your GPU typically uses DirectX 12 as mentioned above, the game may be trying to launch on a integrated GPU rather than your Geforce GTX 960M.
Could you please check the NVIDIA support article here and fol...
@azullfr Thanks for posting all of this additional information here for players!
If anyone is still having any issues downloading/installing the most recent update, please be in touch with which platform you're on, and we'd be happy to help.
@dimon99312017 Hi there!
Just checking if you were able to access this content or if you still require any further assistance?
Thank you.
@grndmstr-kelso Hello there!
Thank you for posting your report on Eivor continuing to spawn in drunk. We appreciate the provided video showing the issue.
Could you please confirm if this is still the case in TU 1.4.1?
@sarcb Hi there.
Sorry to hear you had to roll back to a previous save, after Ctrl+Clicking the hostages.
We can certainly pass feedback on to the team, in regards to ensuring critical quest items are not able to be traded. Thank you for your report on this, apologies for any inconvenience caused.
If you have any further questions, please be in touch!
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