Ubi-Orion

@csnru

Hey there.

Is it just the opening screen that looks like this? Just to double check first of all have you also tried verifying your installation?

@rudeboyariot

Hey there.

We might be able to help you out with this situation but to do so you will need to reach out to us via a support case, it's not something we can assist with over the forums.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ...

@orion451

Thanks for confirming that for us.

If this is a consistent issue for you if possible could you share with us some video clips demonstrating this please?

@monsieuren

Hey there.

I'm sorry to hear that these crashing issues have persisted for you. At this stage if you are still experiencing issues we'll need to continue this on a support case and take a look over your system files to see if they might shed some light on exactly what's causing these issues for you.

I have created a case for you and you can submit those files to us by following the instructions ...

@awesomeman835

Hey there.

I'm sorry to hear about this.

Unfortunately we are unable to lift or adjust temporary sanctions as they're implemented server side. If in future connection issues are experienced in-game please let us know so we can try to help you mitigate this as much as possible

Thanks.

@azabka2009

Hey there.

Sorry to hear you're affected by this.

If possible can you send us a screenshot of any error messages displayed when you're trying to invite or if you're unable to send/receive invites and not receiving any error messages please explain exactly what is preventing you from doing so please?

@abeb7011234

Hey there.

Cross-progression between all platforms is coming during Y7. You can find more details on how it's going to work and what's included at this article here. As long as you use the same Ubisoft account you should be set for when this arrives. Hope this helps!

@xxcompa

Hey there.

If this is a frequent issue for you we can certainly look into your match record and see if we can spot anything out of the ordinary. This is something you'll need to raise as a support case however, we cannot look into this over the forums unfortunately.

You can reach us either through the ...

@pry7391

Hey there.

Did you purchase the DLC on the same platform as the base game? If not this can cause issues with compatibility. As a general rule if it's DLC it almost always needs to be purchased on the same platform as the base game. If the DLC was purchased directly from the Ubisoft Store we can help you out with a refund on the grounds of incompatibility if you open a support case with us. If it was purchased elsewhere you would need to return to the point of sale to discuss this further.

You can reach us either through the ...

@breadom

hey there!

This issue was reportedly fixed with a previous update but has been re-opened for further investigation today by one of my colleagues after we've received a few recent reports, including yours which has been passed on with the others.

As soon as we can provide any update for you on this we'll let you know.

Cheers!

@asterix201252

Glad we were able to help answer this for you and thanks for your kind words about the series! Cheers!

@mrdragonfyr

Thanks for returning to the thread and clarifying that for us.

If you have disabled all notifications except these two options you've specified then the ones you're seeing likely cannot be turned off through any in-game method and this is currently working as intended. I will certainly pass your feedback on to the team that these particular notifications are distracting/annoying for you and you'd like an option to turn everything off except the most essential messages.

Thanks

@mrnfox

That is completely understandable that you're hesitant to try and replicate the issue, best of luck with the record! I sincerely hope this doesn't return but if it does please let us know

...

@playername_echo

Hey there.

I'm afraid refunds of in-game purchases are final and non-refundable. This is confirmed in our refund policy which you can find here.

@brilander2022

Thanks.

This issue is something the development team are aware of and it's under active investigation. If possible please contact us from the account the game is owned on so we can forward this issue on to the team.

@cmhoughton

Hey there!

No worries, glad you managed to work out what was causing the issue and thanks for returning to the thread to let us know.

Cheers!

@snwflake_slayer

Hey there.

Did you open the locked door inside the bathhouse and speak to Ceolbert? This should be the next step in the quest after search the old Bathhouse.

@rick_kooter

Hey there.

I haven't been able to find any other reports of this so far.

If you're still stuck with this and unable to progress if possible could you send us a link to a video demonstrating this we could take a look at, please?

Thanks

Hey there folks.

Thanks for your reports on this so far and for the video provided demonstrating this.

I am going to raise this with the ACV team for further investigation and clarification on whether this is working as intended or needs to be fixed so that Eivor stops repeating this voice line after everything has been completed with DoR.

Thanks!