Ubi-Raziel

Ubi-Raziel



20 Feb

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

Please refer to the sticky thread posted by Ubi-Milky above. We're doing the best we can to keep everyone informed in one place.

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello all!

Please refer to the sticky thread we have about this issue here.

I recommend making sure all Windows Updates have been installed, as well as disabling any potentially conflicting softwa... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Bumble.Bees
I permanently have the mic bug/glitch in Siege and have tried everything I can to try to resolve it. Any advice on how to fix it??
Hello! I can see you also commented on a thread ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

This doesn't appear to be a known issue, however we'll happily look into it for you.

Please answer the following as best you can -

- Audio output device name (speakers / headphones)
- Audio input device name (microphone)
- How long has this issue been affecting you for?
- What troubleshooting steps have you tried?
- Do you have any audio software running, whether it is or is not related to your gaming?

Thank you for your time!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

Sorry to read you're running into issue. This seems to be related to the following sticky thread: https://forums.ubisoft.com/showthread.php/2317580

It could be a conflict between s... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Moonuli
Hey,
I have the same issue and i play on ps4.
Hey!

Thank you for letting us know, I can see our team is investigating this for all 3 platforms.

All the best!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by ChipsAhoy92
I've looked for the TTS on my Uplay and it isn't there and I have been looking every where for an answer.
Hey! You're asking in the right place.

I can see you have the Test Server on your Ubisoft account, however the Test Server is not active currently.

We'll notify players once the TS is next active here: ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Moonuli
Will you update this forum when it is fixed?
We always do our best to keep players informed through individual forum threads, however it's not always possible due to the amount of changes Rainbow Six Siege experiences. We'll certainly try, however it will also be mentioned in the patch notes
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Ismellbacon98
This has just happened to me again i can't believe you guys haven't fixed this i worked so hard to get to where I am in ranked and now losing mmr because of it. fix this
Hello. I appreciate this is a frustrating issue and I'm sorry you are still experiencing it.

This is something our team is still working hard to resolve. Once we have more information, we will make sure to inform everyone.

09 Feb

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by deshplayer_h
Hello,
I recently started playing Siege again and I face a bug I never had before.
Every other time I stop using a drone foot steps and gun sounds are missing. A temporary fix is to go the volume settings and changing it.
After that the sound will be okay but using drone could lead to the bug accuring again.
Also sometimes the sound of someone shooting wont disappear until the round ends. For the rest of the round I will then hear rapid fire.
Does anyone else have this bugs or a solution ? This happens to me multiple times in a match and it´s really annoying.

Thank you in advandce ...
Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello again everyone,

I understand rolling back drivers is not a suitable suggestion for everyone. This was simply to determine if this is a driver issue, and if rolling back helps the situation.

Our team are still looking into this for us!

@peenab would it be possible to provide a DxDiag report please? A direct link to the file would work fine, or it can be added to a support case.

Here you go: https://support.ubisoft.com/Article/000078583

Thank you!

08 Feb

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by WaterNoWetness
hey should i expect a pm response? Cause ild rather not go back to support
Hello!

We don't use PMs via the forums I'm afraid, as we wish to keep this contact method completely public to all players.

If you'd be happy to, I recommend sending your report to us via Facebook or Twitter. It's a much more convenient way of contacting us, and it's easy to discuss with us using your phone.

Here you go -

Twitter: ... Read more

06 Feb

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by u.B.m
Hi,

was trying to join my server, game crashed, >> tried 4 times >> every time the same ... game crashes. not only for me but many others.

this is happening since the last 2 updates for many players, please fix now.
Hello!

I'm very sorry to hear about the crashes, we will work to get this resolved.

Just to confirm - are these crashes affecting any player that tries to join your server?

Are you receiving any error message in particular?
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by E1EKTRiK_420
I had the same issue. I can confirm that uninstalling MSI sdk, MSI dragon center, then restart and reinstall battleye fixed the issue.
Originally Posted by AntareSS19
I also can confirm that uninstaling MSI programs works
...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Sxulless.-
Understood, thank you for notifying me. For some reason the live chat is disabled on my case, but I really hope I get an answer back soon because I have already invested so much money and time in this game and I feel really sad I was banned due to cheating when I have never cheated. Anyways I will keep my fingers crossed and I thank you for replying to me.
You are most welcome

Live Chat tends to get a full queue very quickly, apologies for that.

Now that you have a support case we should get ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Sxulless.-
So I recently got banned from siege on my Main account for cheating, even though I have never cheated in my life. If you do not believe me that is fine, I just want a response from the ubisoft support team explaining why I got banned because I have no idea. Anyway, I opened a case and I still have not gotten a response in over 2 days, and obviously I am anxious and scared because I did not do anything to get banned and live chat does not work either. Is there any way to get to talk to someone or just a get a response for someone to look into my case. Thank you
Hello!

This would need to be discussed with a support agent via a private support... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by SequncePulse
Guys, I already deleted the game.
I have new hardware in my PC(10700к+1080ti/3070). Latest drivers (I tried 3 versions for videocards).
Started a new game 2 times. And both of them start CTD after 25 hours.
I am very sorry that I bought the game without waiting for the torrent.
Good luck with your inclusivity.
Hello. I'm very sorry you faced this issue, we understand how incredibly frustrating it must be when you'd just like to enjoy the game.

We will continue to work hard to resolve these issues.

05 Feb

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by mr.regionalwide
yeah ur right it is not ubisofts problem. Battleye is just being lazy to write the meaning of the problem with the error mesage.
Our team are aware of the issue so we'll see how it goes! I'm not yet sure if a solution is in our control, but it's important we make our dev team aware of every issue.

I have also created a ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by mr.regionalwide
Guys after 12 hours of work i fixed it. I uninstalled my hotkey programm = didnt work, uninstalled the game multiple times = didnt work, verifyed the files 100 times =didnt work, even did make a ram test = no problems, uninstalled my dragon center and my other things. Literally i have uninstalled every programs that could be a problem and it didnt work. Then i found the problem it was my windows update. It wasnt updated i just updated the windows version to 20H2 and it works again.
Now i just have a question for ubisoft or battleye. I just wanted to know why the error says "corrrupted files" it wasnt corrupted and i spend 12 hours of work to solve it. It can be said "your windows is not up to date" and so i can spend 15 min to solve the p...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

Apologies for the delay, I can see we missed a post from December.

I recommend checking the BattlEye FAQ which they keep up-to-date with the latest issues. Here you go: https://www.battleye.com/support/faq/

We have a support article relating to error 2-0X00019008 however that means kicked for inactivity. Perhaps this is a software conflict, in which case you can try ... Read more