Ubi-Raziel

Thank you very much!

These 3 videos together should really help our team investigate this and find a solution. Of course if we have any further questions, we will come back to you

I'll get this submitted now. All the best!

Originally Posted by timwie-


This is what it looks like then btw. I drove a 41.7 a few weeks ago. Now the track is TOTD. I drive a 41.8 in the seeding, but it's not in the TOTD ranking. Instead it says I'm "unranked".



This screenshot confuses me a bit actually. In the menu, I have an empty field for the map, although my time is at the top. The time got only added when I joined the map in solo mode. After I had left the COTD server, I was not in the list at all.


Edit: This is what I get 20 minutes later



Now you see the secon...

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Originally Posted by crash_ip21
Hello! Yesterday, during the OGL step, I remembered that I need to unbind my give up button after the first map and got stuck in the menu, here is the clip of that happening.
So, apparently loading the next map made the game glitch, I couldn't do anything, you can see me spamming Escape button in the clip. I had to restart the game and was barely fast enough to start map 2 on time.

P.S. I also have a suggestion, could you guys please implement an option in the game to make a give up button to be double tap for OGL, COTD and other events where accidental DNF is possible? Like it could be just an option in menu and people can enable/disable it as they prefer. I had too many accidental DNFs and I know I'm not alone, most players have to...

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Hello everyone,

Apologies for not seeing this support thread earlier, I understand it is now a long time ago since it was created.

Although we have a list of supported controllers, it's possible other controllers & input devices will also be recognised in-game. If any non-officially supported devices are connected and they are affecting your gameplay, I'm sorry to say this will will not be updated.

It is recommended to disable any unused peripherals if they conflict with your games. I appreciate this is not ideal if you have many peripherals connected; it is the best solution we are able to offer.

All the best!

Hello!

There's no way to upload the logs directly to this forum thread I'm afraid. Would it be possible to upload them to a file sharing service, then post the links here?

Images won't also show using the "Add Image" unless they are stored on an online server.

Thank you very much!

Originally Posted by VeryMoistWater
In the rainbow six siege shop i can’t access the currency packs or digital content i’ve tried restarting the game and restarting my computer neither worked

Hello!

We are investigating reports of players being unable to access these sections in-game. It is recommended to make sure both the Ubisoft Connect & Steam overlays are enabled, as they are required.

If that doesn't work, you can alternatively purchase R6 Credits from the Ubisoft Store directly.

All the best!

Originally Posted by StatexR6.TCC
Hello, My Account has been hacked and Someone Cheated on it. I don't know Who. Or What But my Account is Banned For Cheating Please Help!!

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

Email Support / Live Chat: https://support.ubi.c... Read more

Originally Posted by BillNyePGuy
The spatial sound is screwed. People above or below you sound like they're right in the room with you on top of you. I can hear my teammate reinforcing attic wall on oregon all the way by basement bunker. Many people have sent clips of the messed up audio on series x and s and its a serious issue. Sometimes someone is 12 meters away and they also sound like they're right next to you basically on top of you.

Hello, thank you for getting back to us about this.

We've not experienced in Xbox Series-specific audio issues during our testing; which tells us there may be an issue we're unaware of or it's a configuration issue.

- Have yo... Read more

Originally Posted by ScorpianKing092
Just played now. Still nothing

Thank you for getting back to us, we'll look into it!

- Are you stuck with "Synchronizing data" after the match?
- Does this happen after every match?
- If you restart the game, does your renown change?

As UbiShoreman states, the issue was thought to be resolved however we'd like to be absolutely sure.

Originally Posted by fr3aked_out
vErY hElPfUl after 3 bloody weeks, thank you but the issues with the pack went away and the buy issue... well, i'm not going to invest anything else in this game until it's fixed and someone starts to care about the players (not only the pro league) / or i resolve the legal issue i intent to see about tomorrow...

And the loading time on Vulkan does not bother me anymore because i do not play this "game" for now

Have a nice evening

Hello,

I'm sorry it took us so long to reach you. It looks as though your thread wasn't posted in our Player Support section, so it was missed.

I can see progress is being made wi... Read more

Originally Posted by guest-eaG9qQrJ
Renown is not showing up after games:
I am missing over 50,000 right now from games this is making me want to quit playing I hope you guys can fix this glitch in a timely manner and return all the ronown and I am missing

Hello.

I can see you also posted this in the PC section, can you please confirm which platform you play on? It's best we keep everything in just 1 thread.

Can you please explain in more detail what issue you are facing, so I know what's preventing your renown gain?

Keep in mind that there is a daily renown limit, so it's possible you're also reaching that.

Thanks! ...

Originally Posted by LSADDCCC
RecentlyI can't Recharge my money in Brazil with STEAM wallet.Keep showing error please try again.

Hello!

There are multiple potential causes for a failed purchase, here are some suggestions -

- Ensure the country set up with your Ubisoft & Steam accounts are correct.
- Ensure you don't have a VPN enabled.
- Wait 48 hours without a purchase attempt and try again. Too many purchase attempts in a short period of time can trigger our anti-fraud system.

If the issue persists, please contact us directly so we can discuss your account -

Email Support / Live Chat: ... Read more

Originally Posted by ukiyaii
I just got banned for 30 minutes for "abandoning" my ranked match. That isn't true at all, the round was about to start and then i got disconnected from the ubisoft servers for no reason? My internet was and still is compeltly fine. This is the second time this happened, i lost MMR because of this. I heard if this happpens multiple times i get longer bans, what if i get kicked for no reason again? Will i just get banned for something that isn't my fault?

Hello! I'm very sorry to hear you recently received a sanction due to a disconnection.

If abandonment sanctions persist then they could lead to an extended duration, yes. This game currently do... Read more

Hello!

Yes indeed, it is 30 days from when you last changed your username. If you are not sure when that was, you should have received an email from us when you last made the change.

Feel free to contact us directly if you'd like to discuss your account -


Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport... Read more

Originally Posted by Water.AW


So where was the laser. It lost me a ranked game so I'd love an explanation

Also, any news on when you alt-tab back into the game and it sprays your gun? It's a pain in the *** when I tab out to turn off the music and here my op goes blasting at the floor without me clicking.

Hello!

With the video being so short and only being able to see a small part of the claymore, it's difficult to say. The laser on a claymore is quite short so it may have been placed just enough for your foot to touch it.

I'm not familiar with the alt-tab shooting issue; I've tried looking into it however I've not been able to learn any... Read more

Originally Posted by Haakon05
Hi, im am really annoyed of Ranbow six siege not working. When i join a match i get kicked for corrupted memory battleye.

It goes as following:
REMOVED FROM MATCH
Rainbow six Siege error code: (2-0x00019008)
(1dc58a3953d417d6)


You have been kicked out of the game by BattlEye. Reason
Corrupted memory.



Could you please help me fix this as i have the game downloaded by Steam?

BG HAAKON

Hello!

We have a sticky thread ... Read more

Originally Posted by Murjis93
Hey,

Im wondering that is R6 Siege supporting that new Playstation 5 3D audio? Should I disable Playstion 5 3D audio? Should I use Linear, Dolby or DTS? Im using Steel Series Arctis Pro Wireless headset. Thanks already fellas!

Hello!

We've not received any information to say Rainbow Six Siege fully supported the features from the 3D Pulse headset at this time. From what I understand, the list of supported games is currently very small.

I'm unable to advise the best audio options I'm ... Read more

Originally Posted by TheBoxProtector
Apologies if this is the wrong place but have a query. I have got Ubisoft + and I want to know if I will receive the year 6 stuff as part of that? Has any had any experience with U+ and the Battle/Season Pass?

Hey!

Anything Ubisoft+ related is likely best asked in our Ubisoft+ forum, however not to worry

We have recently updated our list of Rainbow Six Siege editions ready for Year 6, which includes Ubisoft+. Here you go: ... Read more

Originally Posted by STN.BerzerkBBX
Me and my Friends can't play cause my game says im everybody is offline, and im offline for him too. I tried restarting my game but nothing happend, i can go into online games but not with my friends. Please help

Hello!

We are aware that some players are unable to say their friends online, either in the Ubisoft Connect application or in-game.

Our team are working towards a fix. In the meantime, I'd like to suggest the following steps -

- Have you and your friend re-install Ubisoft Connect: ... Read more

Originally Posted by mr.Wiseguy-
Hello,

I am an old steam and uplay account user, and currently playing rainbox six siege. I made a new account in order for me to play along with my friends.
Now my problem is I made a new steam account and purchased the R6 deluxe edition and when I started the game, I accidently bind my new steam account to my old uplay account. So now what I did, i made a new uplay account and logged in my steam and try to bind the new uplay account. whenever I try to bind these accounts this problem pops "authentication of ownership please contact support...."
I need to unbind the new steam account from my old uplay account so I could bind it with the new Uplay account.

please help.

Thanks...

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