Ubi-Raziel

Originally Posted by Krustard.
So I used the controller for fortnite like 1-2 years ago so I was using epic games and that’s what I have siege through not steam. Also I did a clean boot or whatever like when you start your pc without anything opening that thing and I started up siege and same problem I will try closing those again through task manager. All though I don’t think it’s my end I think the game has a bug

Hello,

Thank you for getting back to us, were you able to find any conflicting software?

I'd also like us to move back to a previous troubleshooting step, to ensure we've done it correctly.

When following our steps to reset your R6S save / ... Read more

Originally Posted by Ancient_Pro
help ..it was same to me

Hey! Sorry to hear this is also affecting you; it seems to happen on a rare basis.

Can you please answer the questions above, and provide us with an image to show a fresh example?

I'd also like to know whether this happens every match, or only sometimes.

Thanks!

Hello everyone!

Thank you for your reports, and of course a big thanks to FerudaFarstaria for bringing you all together.

I too will report this to our devs with the images provided, I'm sure this will be behind us soon

Originally Posted by TheLightning3
Okay now I can't even access the Fall campaign it is all just really laggy and buggy.... I feel like it mostly happens if you alt-tab

Thank you for getting back to me, that is very unusual.

I would like to gather a bit more information -

- Would it be possible to provide a short video of what happens?
- What are your PC specifications?
- Are you playing in Fullscreen or Borderless?
- In the support article above, did you try disabling background applications? That's a very important step to try.

Thanks again ... Read more

Originally Posted by Marge57Marge
Code:

08-09-2018#88
  francis.meisterfrancis.meister's Avatar
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Mar 2018
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Dear friends,
........................

and at the same time I entered the game (D: \ steam \ steamapps \ common \ Tom Clancy's Rainbow Six Siege \ BattlEye) folder and duplicated the BEClient_x64.dll file and renamed it to BEClient2.dll
........................
worked for me.
?

thank you kind man...

Hello!

Just an FYI - We try to avoid necroing old forum threads,... Read more

Originally Posted by jesse.cheeks69
I have not received a response and it has been a couple of days, here are two screenshots, one is my twitch drops inventory and the other is my in-game inventory that shows my charms.

Twitch Drops Inventory: https://ibb.co/J7hfH59

In-game Inventory: https://ibb.co/myVQr3S

I'm sta...

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Originally Posted by BrzuchLewego

Hello!

Just to make sure I understand correctly - Did the map restart for everyone unexpectedly? If so, were you then unable to move?

Please describe the issue in as much detail as possible so we can investigate thank you!

The error message shown will also be a great asset to us, if we need to submit this for investigation.

Thank you for getting back to me, I will relay this back to our team.

@LeonSetak We had hoped the issue was now resolved but it seems to still persist. We'll let you know once it's resolved.

Hello everyone!

Thank you for adding to this thread, all of your information is very helpful.

Our team have tried implementing a temporary fix. Can you all please try again and let us know if the issue persists?

Thank you!

Hello again!

The Anno team got back to me, and they confirmed this quest is working by design. Everything needs to be navigated with the use of the echo-locator

Thank you!

Originally Posted by PePew.-.
Hi there Ubi..

So actually, first of all i have a Ryzen 7 5800X CPU and a RTX 3080 GPU paired with 24 gigs of RAM. I hope this much information will be helpful for my question below.

Actually, I am having some performance issues about my massive drop in fps, thing is about a month ago when I was playing Rainbow six with all the settings at ultra (maxed out settings and 100 Render scale and Ultra HD textures downloaded) with a 2K resolution (2160p x 1440p) with 4:3 aspect ratio I used to get like 185 to 210 fps average in game during gameplay which was perfect. But after a month or so that is right now, I was experiencing some really bad fps drop that is around 95 to 110 fps average in game, that is a drop of a massive 90 to 95 f...

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Originally Posted by Xe0n.-
Hello! I have been playing siege for about 2 years and took a 3 month break back during Operation Steel Wave, when I ended the season I believe I was sitting at Plat 3 as my highest achieved rank. I tried making a support ticket about not receiving my charm and was told to make a forum post here. Thank you very much!

Hello! I am very sorry to read that you did not receive your Operation Steel Wave charm.

Regarding seasonal charms - Our current practice is to only investigate claims that are 1 season back at the latest. This process was put into effect because R6S grows with every season, and it was no longer sustainable to investigate every clai... Read more

Originally Posted by Arcoy_
i have been kicked from the game Throughout 3 days of playing
I loss my rank i can't play for season pass i bought and i cant get reward
please help and compensate my reward thank you

Hello! Thank you for the video, and I... Read more

Hello everyone!

Our team is still investigating why this is affecting some players. It seems to be due to the result of a specific flow, and we're trying to pin points exactly what that flow is.

We were able to determine that this could cause the issue -

1. You start with Ubisoft account A linked to Twitch account A
2. The password for Twitch account A is reset
3. The 2 accounts are un-linked as you wish to use a different Twitch account
4. Ubisoft account A is then linked to Twitch account B

Here are the steps to resolve this -

1. Un-link the 2 accounts from the Ubisoft Account Management website.
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and ... Read more

Originally Posted by timwie-
For today's TOTD (Everest), the time I set a few days ago is actually also in the leaderboard. It's better than not being able to set a time at all, although it is a bit unfair towards other players maybe, who only have until tomorrow to set a time.

Hello. I appreciate you getting back to us and letting us know your thoughts.

First of all, I agree that you should be able to keep a time regardless of whether the track is made TOTD and TheBerry forwarded that suggestion for you.

To confirm - You s... Read more

Originally Posted by S_Kleer
Hello! And yes, this seems to be my third topic about this error.

When a factory explosion occurs, the pop-up message contains incorrect text. Usually there is text from the previous message. For example, that the game is saved or a holiday is taking place somewhere or something else. But at the same time, the icon is correct, as well as the voice correctly notifies about the explosion. By clicking on this message, I am transported to the place of the explosion. In the event log, the text already looks fine.

I finally managed to capture this bug step by step.

First time I got message about exposion. In the text of this message, the attractiveness of one of the cities has decreased.

When I clicked on the messa...

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Originally Posted by Szynja
Game runs smooth. But as soon, as I scroll to this location (see picture) I get massive performance drops. They stay until I go out of that area and pause + unpause. It doesn't matter if zoomed in or not zoomed in. Also, I can scroll smoothly when having that performance drop. But time is running at very slowly (about half pace of normal speed) and the animations don't go well.

Hello!

Thank you for your report, we will do our best to look into this!

I'd like to ask some questions -

- How long have you been facing this issue?
... Read more

Hello everyone!

Our team is still investigating why this is affecting some players. It seems to be due to the result of a specific flow, and we're trying to pin points exactly what that flow is.

We were able to determine that this could cause the issue -

1. You start with Ubisoft account A linked to Twitch account A
2. The password for Twitch account A is reset
3. The 2 accounts are un-linked as you wish to use a different Twitch account
4. Ubisoft account A is then linked to Twitch account B

Here are the steps to resolve this -

1. Un-link the 2 accounts from the Ubisoft Account Management website.
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and Twitch account A again
4. Re-link Ubisoft account A and Twitch account B

I hope this helps! Please let me know if this relates to your situation or if ... Read more

Hey everyone

I also added to the forum thread mentioned by chriso2918 above let's try to keep all future discussions in that one place.

Thank you!

Hello!

I agree this sounds like a bug; my understanding is that denying your Ally will damage your reputation with them.

@soowa87 would it be possible to provide a short video presenting the issue, and also your save file? This support article explains where your save file can be found. I can then send that to our team for review.

@PoPPYTAT There's not I'm afraid! I'll submit this as a suggestion though