Ubi-Raziel

Hello!

This is an issue our team are currently investigating. A temporary fix was recently implemented and we're checking with players whether the issue persists.

Can you please double check if you are still unable to select a payment method?

Hello!

I'm sorry for getting back to you a bit, and thank you for sharing what worked for you.

Indeed, it needs to be below 4MB. We have forwarded feedback to make this more clear in-game

All the best!

Originally Posted by beGenius.Buzy
Hi Tona,




Here is my graphic options with a GTX 1080.

It happens both in spec and player mode.

Thanks too for the reply

Hello!

Thank you very much for the images!

Before I forward this as a bug report, I thought it best to first try some troubleshooting steps, and learn a bit more about the issue.

- Verify game files: ... Read more

Originally Posted by Cruup
Hello!

I am really enjoying matchmaking so far, well done!

It would be really nice to see how many point I have gained for my team in a match, while the match is being played. I know you can see how much the MVP has, but if I want to track hor many point I am behind I would need to see my own total points. AFAIK I haven't seen this anywhere.

Hello! I believe you are correct, only the MVP's points are shown during the match and your suggestion is perfectly valid

I will forward your idea ... Read more

Originally Posted by Speedself
Update for anyone facing a similar issue:
The problem was coming from the codec file "lvcod64.dll" used by some Logitech Software (webcam probably), after deleting this file, the crashes didn't occur anymore.

Hello! I'm very sorry we did not return to you earlier, we are doing our absolute best to reply to all players.

It's great to see your issue is resolved, and thank you for posting what fixed it for you.

Enjoy your weekend!

Hello everyone!

I'm not familiar with this issue, however we'll certainly take a look. Perhaps we can fix this with some troubleshooting, or we may need a patch.

To start, please verify game files: https://support.ubisoft.com/Article/000060529

If that doesn't work, try following the rest of the steps in this support article: https://support.ubisoft.com/Article/000061047

Let me know how it goes!

Hello!

I don't know for sure whether that wallpaper is publicly available, however I can offer some help!

Here you go: https://www.reddit.com/r/Rainbow6/wiki/assets

We regularly update our public assets list for players to download. If the wallpaper is not included yet, perhaps it will be later

Enjoy your day!

Originally Posted by Tox1cc_Boyy
Hello,
I have a problem in Rainbow Six Siege. When i click to join any multiplayer game, it shows the map like normal but then it appears a black screen.
After some time (1 min maybe), it crashes. I have already sent multiple crash reports.
Can you help me?
GameRebels

Hello! We can certainly do our best to help.

This doesn't appear to be a known issue. Can you please clarify how long this issue has affected you, and whether you noticed it after an update / change?

For black screens and crashes, the following support article is the best place to start: ... Read more

Originally Posted by Anubis.Crammer
I really need this to be fixed before the battle pass ends.

I understand this is very bad timing. Our team will work to get that resolved for you as quick as they can, and if it does go past the battle pass date, it's best to then ask if anything can be done about that.

Originally Posted by EyeofGuy
It is working but kills with Kapkan's EDD are still not registering. Do they qualify as Gadget kills? I know Fuze's Cluster Charge does

Hello.

From the information available to me, Kapkan's traps should count towards gadget kills. We once had an investigation where they weren't counting towards the challenge if Kapkan was dead during the trap kill.

If the issue persists, feel free to provide us with a video showing it and I'll raise it with the team

Originally Posted by xTeloc
Hello everyone!

I have a question about R6s editions. I have Standard Edition on Steam, but I'd like to buy Deluxe Edition through Ubisoft Store. If I do so, will Ubisoft connect "overwrite" my progress? If I launch the Deluxe Edition without starting Steam will I have Year 1/2 operators unlocked with all the things I got on Standard Edition, or will I start from the beginning? Do I have to make another account for this? I want to use the -60% sale, but I don't want o lose all my progress.

I'm so sorry for my English, I hope you can understand what I'm talking about...

Greetings!

Hello! Your English is great and I understa... Read more

Originally Posted by HappyCryingCat
It was already unchecked for me and it still doesn't work :/

Hey!

Sometimes error messages can derive from a number of possible causes. If that step did not work for you, I recommend following this support article.

Do you only get this error with Rainbow Six Siege, or other games too?

Thank you!

Hello everyone, sorry for the delay in getting back to you.

There are no known mic issues in-game currently; we have tried to reproduce this issue however everything works fine in a testing environment.

Can you please changing from Push-To-Talk to Open and let me know if the issue persists?

For those that haven't tried, please refer to our troubleshooting herehttps://support.ubisoft.com/en-GB/Article/000060669. It's very important to make sure your default communication device is set up.

Also if you have a friend or family member who also owns the game, try launching the game (with their permission of course) from their account. This is to help determine if it is a profile / setti... Read more

Originally Posted by Pizza_Mozarella
On February 6 I watched 5 hours+ on Twitch. I don't remember name of the streamer I watched, but I know he is on the list of Phase 2 charms streamers. From that day charm still didn't came to my game. Please help!

Hey!

We have received an increase of reports recently for players not receiving their Teal charm. Our team have been made aware and they are looking into it for us.

There is no further information at this time but stay tuned, we're trying to find if there was an issue ... Read more

Hello!

Thank you for confirming this is now resolved, does it also seem to be working for you EyeofGuy?

Challenges will usually track without issues however there will sometimes be a delay, especially if there's a Ubisoft Connect maintenance.

All the best!

Originally Posted by Poakk
cant connect to any gamemode not ranked unranked or casual not even terrorist hunt i need help is there a fix??

Hello, we will certainly try!

Just to clarify, are you also receiving error 2-0x0000D00A?

We previously had an issue in-game related to this error, however it has since been resolved.

For that reason, it is recommended to first try our troubleshooting steps ... Read more

Originally Posted by CKlandSHARK
I understand there is little chance of this having an impact, but regardless. I would like to stress that as cross-progression is advanced with the next generation of consoles, transfer from console to PC should not be ignored. Aside from the amount of money spent on console accounts before swapping to PC, timed exclusives that show membership of the community is lost when swapping. I for one have many 2019 Summer Skins that I can never utilize now that I have upgraded. The weight customization has on the player base, how it ties them to the game by engaging them with unique player expression should not be ignored. As database changes are being made to account for cross-generation upgrades, please please account for console to pc upgrades....

Read more

Originally Posted by Anubis.Crammer
I purchased r6 creds over 24 hours ago and still no sign of them. I contacted the support team and received a couple robot like replies which just told me to wait. I purchased them through steam before and got the product instantly, where as here it's been well over 24 hours. I purchased them hoping to buy the battle pass as I am tier 100 and what the full content, but with 2 days left I don't know if I will be able to.

Hey!

I'm very sorry to hear you have not yet received your R6 Credits. I understand you would like to purchase the battle pass and this delay is preventing you from doing that.

As this is billing / account rela... Read more

Originally Posted by RePoMaN2.0
During the ranked game I just threw out the game and didn't let go and if I tried to start Quick Mach it threw out if Terrorist Hountig threw it out and I got a penalty for wrongfully deducting points and 2 hours Banned !!!!! and here is the error code [4-OxFFFOBDCO]

Hey! I'm sorry to read you experienced this connectivity issue in-game.

Our team is investigating why players are currently experiencing this error message more often. In the meantime, I recommend following the steps in ... Read more

Originally Posted by BlackFlurry.TO
I've sent a ticket already but I do not know how much it would take to reply my ticket, because i've been falsely permanently banned. I am sure that i haven't used any third party apps or files or whatever concerns cheating

Hello!

We do our very best to reply within 48 hours, however it may take a little longer we're currently in a busy period.

All the very best!