Ubi-Raziel

Hey!

I'm sorry to read you're facing this issue, we will do our best to help.

Regarding FPS - We have seen an increase of reports around low FPS / stuttering recently, and our devs are looking into it!

Moving to your main issue -

- After the defeat happens and you re-load your save, does the Defeat always seem to re-occur after the same amount of time?
- Would it be possible to provide a video of the defeat? Maybe we can find a clue to the cause, and we can send it to our devs.

Thank you!

Originally Posted by S_Kleer
Hi devs! I noticed some untranslated words. Also after update 9.3 "Scholars" not translated as "Ученые"

Not translated "Trade Unions"
Spoiler:  Show

Something weird.
Spoiler:  Show

Not translated "Scholars"
Spoiler:  Show ...

Read more

Hello!

I'm sorry, I don't fully understand the issue from these 2 images alone.

Could you please describe the issue in more detail? A video describing the issue may also help, as there's 9 pages of materials to choose from.

Thank you!

Originally Posted by Cajunattack
Potentially game breaking bug for me- many of my trade route ships won't visit Crown Falls. Everything looks fine in the Trade Route map, but in the game world one the grey lines shipping that should point to Crown Falls go to random points of the map, where the ships wait indefinitely. This includes tankers and airships.


I've tried: reinstalling and updating the game, deleting and remaking trade routes, moving and rebuilding piers. Gone back through many early saves (where I'm pretty sure the bug previously wasn't present) and find that the bug starts again.

Obviously a frustrating bug after 160hrs on this session...!

Hey!... Read more

Originally Posted by John_Wick_RRF
Dear Supoort or anybody.

I bought this game last friday. But not enabled to download and install this game in pc. How fix is ti? I never have answer my question support Ubisoft. I hope good news.

tks.

Hello!

I reviewed your account and I can see you've been playing the game, so everything appears to be fine.


@chris02918 Thanks for your help

Hello!

Anno 1800 is relatively intensive on PC hardware; RAM especially once you have a very large civilisation.

In my experience 4K Ultra High @ 120 FPS is often not achievable for some resource-heavy games, even with the best hardware available today. This is why enthusiasts upgrade their hardware with every release, because otherwise they won't be able to keep up with the next game's requirements.

It's not achievable just yet I'm afraid! We'll just have the see what the future holds

Hello everyone!

I'm sorry to read you're all suddenly facing crashes. We did not experience this issue in a testing environment, so it's difficult to say why this is affecting you.

I would recommend first following this support article: https://support.ubisoft.com/Article/000061047

Re-installing Ubisoft Connect is an important step to try, as I know it's caused a crashing issue with Anno 1800 before.

Should the issue persist, please contact our support directly -

Email Support / Live Chat: ... Read more

Hello!

As chriso2918 mentioned, this issue should hopefully be resolved now.

If the issue persists - You have already tried our main troubleshooting steps, so it would be best to then contact us directly. Here you go -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Hello everyone!

I tested this on my PC however Anno 1800 still seems to keep the logo.

- Do you have Ubisoft Connect & the game installed on the same drive?
- Are they installed on the default C:\ drive, or another drive?

Try verifying game files, just in case the image is being lost: https://support.ubisoft.com/en-GB/Article/000060529

My main thought is that this could be a permissions issue. Maybe UC & Anno are installed in a location with less permissions.

Thank you!

Hello everyone!

If we are talking about the Ubisoft Connect Achievements, I'm not aware of any way to reset these I'm afraid. Your Achievements progression is stored server-side and that is not something Ubisoft Support is able to manually edit / delete.

For that reason, I don't believe there is anything we can do to reset that for you.

All the best!

Hello Thorsten!

I've tried looking into this for you however it doesn't appear to be a known issue.

We will certainly investigate. Would it be possible to provide a short video, presenting what happens?

Thank you!

Hello everyone,

Thank you for your continuous reports, we are sending all details to our production team, to help with their investigation.

@karyonite I appreciate you taking the time to send us a video, and also your save file. I have added those to the investigation too.

We'll let you know once we learn more, or if we have any questions!

Thank you all for getting back to us, we'll continue investigating!

Originally Posted by Amphereon
still got the error

Hey. I reviewed your account and there is no Twitch account currently linked; were you able to follow all 4 steps above?

Hello! Thank you very much for your bug reports.

Regarding the first issue - we would ideally need a video presenting the issue, as we've not reproduced it ourselves in a testing environment. If this ever happens again, would a short clip be possible please?

With the second issue - It seems the cause is exactly the same, restarting so quickly after completing a race. If you were to quit the track, would the correct time then show? I'm trying to establish if this is just a visual issue that doesn't reflect the time that was saved.

Thank you!

Originally Posted by biglove23
I played the game for the first time in weeks and weeks today.

I can play ANY OTHER game online without issues except for this one.

When I cross the finish line my time is STILL not registered until seconds later if at all!
I STILL often get kicked out of games.
I STILL often have to reload the daily map menu multiple times before it actually allows me to click anything.

I will not be resubscribing.

Hello!

I appreciate you are experiencing connectivity issues, and that must be incredibly frustrating.

The behaviours you describe don't appear to be known issues, and may be the result of yo... Read more

Originally Posted by P0tato_Aim_
I bought r6 but i dont have the test server and it require an activation code which i havent recieved can someone help me out with this?

Hello! I have reviewed your account and I can see you own the Test Server.

The Test Server will pop up asking a key if it is currently offline. We will make sure to post here once it's online again: ... Read more

Hello!

Text to Speech & Speech to Text was implemented in Operation Neon Dawn, however we'd have to temporarily restrict it to some players for the time being.

We tweeted about this here: https://twitter.com/Rainbow6Game/sta...35033597145090

We hope to have it re-enabled for all players again very soon

Enjoy your day!

Originally Posted by ClearwaterTM
Hey, just wanted to let you know that although player reporting on the forums is against the rules, reporting a player in-game also gives you an option to report on the forums.
In addition, when Bytur originally informed us of this problem on the official TrackMania Discord, he was encouraged by both moderators and Nadeo developers to forward it onto here on the forums.

Here's a picture proving this.

Hey!

I appreciate you making us aware of this, and I'm sorry for the confusion.

Repor... Read more

Hey! Sorry for getting back to you a bit late, let's try to get that resolved.

I would first like to reference our technical troubleshooting support article here: https://support.ubisoft.com/Article/000061047

Please go through this article as best you can, as most steps could relate to your issue. Disabling background apps and updating video drivers are especially important.

Let me know how it goes!

Originally Posted by Binz.-
nope, still having the same issue
also thanks for your response

Thank you for letting me know, and you are most welcome.

Would you be happy to provide us with your Ubisoft Connect launcher logs? I can report back to the team and provide those files, which should help with the investigation.

Here you go: https://support.ubisoft.com//Article/000065542

The files can either by added to a... Read more