Ubi-Raziel

Originally Posted by Deadmau55555
I have runned into an issue while playing Anno 1800 with the Land of Lions edition.
When I entered that specific world, all the land in that world becomes black. See attached image.

Multiple options have been tested:
Restarting game
Changing settings of graphics
switching worlds
etc.

What can I do to resolve this?


edit. screenshot is not shown. Attached the link to the image
https://ibb.co/9gRSFM0...

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Originally Posted by kumo7
Apologies if these have been reported before but I have struggled to find these bugs mentioned anywhere here or on reddit.

1) Getting a propaganda quest from Dr. Hugo coincides with when you are prompted to edit a Newspaper. The bug is that the newspaper prompt ALSO IMMEDIATELY publishes a randomized newspaper right before/simultaneously with the prompt along with any potential negative effects. This creates TWO problems: 1a) the consequences of the negative affects of the newspaper article which you can in no way prevent and, 2a) the automatically published newspaper now present in your Archive which makes it a permanent consequence on your save file.

2) If you are being prompted by a newspaper publish prompt + timer AND try to ...

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Hello Misiek!

This doesn't appear to be a known issue. Are you perhaps able to provide a video or images of what you see? It may help us reproduce the issue ourselves.

Perhaps this was a one-off instance, or maybe it can easily be reproduced.

Thank you!

Hello!

The information I have available is that the system works as MadamCurie suggests.

If however you believe it is working incorrectly, a video would be much appreciated. We can review it and work on a fix if it is not working as intended

Thank you!

Originally Posted by MrScarfac
Hello i bought anno in russia and i want to play it in English but in settings there are only Russian language why?

Hello!

Many Ubisoft games purchased on the Russian store will only include 1-2 language, not including English. The reason for this is because the price to purchase the game is much cheaper than the rest of the world.

Please let me know if you have any questions.

Originally Posted by Finalflash07
Hi, Thank you for your feedback.
After building more scholars I can confirm Emperor Ketema is offering 12 items as well as Ghebbi Diorama.

Hey! That's great news, thank you @Jonas_One for you help!

Regarding the "Insert Image" function on our forums, this is designed to only work from an online source, such as Imgur.

Thanks!

Originally Posted by LOTBH
After the last update I found Bright Sands flooded playing in campaign mode. Al buildings are there but the island itself is "flooded". It's water instead of land for the whole island.

Hello!

I'm sorry you are facing this issue, that is incredibly unusual.

Would it be possible to provide a video, or images please?

In the meantime, I recommend trying verifying game files: h... Read more

Originally Posted by PotemkinMcnasty
Hi,
Getting between 25 and 45 FPS when playing on console. Happened since the last update. No issue with ping.
Also you have a bug with your forum. Using chrome on iPhone it will not accept cashed passwords without adding and then deleting the an additional character at the end

Hey! As far as I'm aware your FPS should be 60 in Multiplayer, even on a regular PS4.

- How are you checking your FPS?
- Is it very noticeable when playing? Do you notice stuttering?

I plan to test this on my PS4 and see what I can find, I play with a regular PS4 ... Read more

Originally Posted by EverybodyBeCool
THANKS A LOT for this answer. At last. I was sending many mails and nobody was replying.

As I was saying, I suspect the reset of the loadouts is linked to the moment when a new challenge related to the event (like the last "Ultimate Halloween Carnage" one) is introduced, or completed. I had two reset during this event and the last one happened the same day the challenge was released. But I also completed it on the same day.

About what Juan has said, I had the same idea recently and I started to upload MANUALLY my save to the cloud any time I update my loadouts. I have switched off the automatic upload to have a full control on the save. This way it will never be erased by an automatic upload of a wrong save with the loado...

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Originally Posted by Bigdockchris
Could u just unlink the psn account that is currently connected to my ubi soft account because when I try I still get the same message. Also what does it mean by re associating the account, I’ve tried logging in while the other account is linked and the same message pops up, I just want to change my linked psn account to my other account and when I try to unlink and link it up again it says re link, but I want to link it with my other account

Hello!

This is not something we're able to assist with over the forums I'm afraid. We need to verify ownership of the account, and this requires a private conversation. The support options given above... Read more

Originally Posted by WanderngSpirit
When you start Ubisoft Connect, go to the Properties Tab then go to the following in this order:

Game launch arguments section

Add command line arguments

What are the command line arguments?

Hello!

I tried looking into this for you, however we don't appear to have a list stored internally or in a support article. Hopefully another community member can assist you here but if not, I'm sure there will be guides and lists online.

Thank you!

Originally Posted by Storellian
I had a Scholar Quest requiring me to find 3 Scrolls and show them off in the museum.

I managed to get two of them (Heimskringla and Song of Odysseus) but the third one either doesn't exist or has been mispelled.

Quest asks for Song of Ilyas.

Closest I can find is Song of Ilion.

I'd maxed out research on museum exhibits, and there is no Song of Ilyas available, and using the Song of Ilion does not complete the quest.


(Alas I did not take a sceenshot and have moved on since then)

Hello!

Thank you for reporting this!

I raised it with our Anno team and they advised they are... Read more

Hello everyone!

I can see this thread has recently regained some life, let's try to solve your issues.

Here are our known crashing issues -

- Donating "A Child's Letter" - We are investigating
- Reach the New World - Investigating, we would like save files to help us
- DirectX unexpected error - A fix was previously implemented and it seems to have worked. We troubleshoot this on an individual basis.
- Windows 7 - Making sure Ubisoft Connect's overlay is enabled should stop the crashes

Hopefully this information helps! If your crash does not reflect the above and you're unsure how to proceed, let me know!

The following support article should help with most crashing issues: ... Read more

Hello everyone!

This doesn't appear to be normal behaviour, I believe this is a bug and I will report it.

Originally Posted by jans222
same for me

Originally Posted by quetsch05
same exact thing here... i hope they patch this otherwise my 100+h savegame is toast ...

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Originally Posted by Clickbeetle
Here is video for the bug with another quest, but the same happens for the quest with books

https://drive.google.com/file/d/1DKj...ew?usp=sharing

Thank you very much!

Can you please confirm the name of the quest in the video? Also, have you noticed a pattern to the type of quests affected?

We're trying to learn as much as we can, to help us reproduce the issue ou... Read more

Hello again!

I forwarded a suggestion to the Ubisoft Connect team for us to have a support article listing the launch arguments, it is a very good idea.

Although I don't have an ETA or any guarantees at this time, I hope to see the support article in the near future

All the best!

Originally Posted by AshleyAKAwing
Also loads of content for me is now locked which are: elephant weapon skin, Guerrilla Weapon skin, Ghost Recon weapon skin, Road To S.I.Reward (skin), Splinter cell weapon skin and the one that's most annoying the Fire Skin for participating in the Beta! Also my y5 pass is not working at all, games completely ignoring the fact that I own it..any news on when all this will be fixed? would be great to actually get a heads up!

Both locked & missing rewards are a side effect from our migration to Ubisoft Connect. I'm sorry for the inconvenience, our team is working to get this resolved.

Regarding your Year 5 Pass - Are you only missing the op... Read more

Originally Posted by CastingCar
I think I am on the newest directx version and I don’t use Vulkan. How do I test it to see if my cpu is lowered?

Hey!

Would you also be able to test the Vulkan version please? It should give you the choice when you press Play on the game.

I believe Milky was referring to your CPU usage, using Task Manager.

- Can you please also confirm your system specifications? That may help.
- When you are disconnected from the server, what error do you receive?

Thanks!

Originally Posted by ToastyWriter
Title says it all, I read up on twitter that we were suppose to get the pack after the event due to a bug of some sort with Uplay. Is there any status update on when we might be receiving it?

Hey! As long as you played the event with a 5 squad you will be receiving the reward.

We have been advised the reward will be distributed after the event ends, however I don't have a date at this time. We should have more information soon!

Originally Posted by GrownBiscuit853
Supposedly, you need to have a before and after video or picture of your stats to prove that they are not updating, but I not able/unsure how to do that. What I can tell you is that my stats for the operators are not updating. I played 26 ranked matches and no kills were added for any operators whatsoever. Can this be fixed?

Hello!

Depending on the issue we will sometimes request images or a video, to help us understand the issue. Once we are able to reproduce the issue ourselves however, it is often no longer required.

This can be fixed however it requires a fix server-end; our team are looking into this issue and we hope to... Read more