Ubi-Raziel

Originally Posted by Digimoan
Every couple of seconds during a match of Siege, whether it's quick match or training grounds, my audio will cut in and out. First noticed it 2 days ago but it's still continuing. It also happens in Ghost Recon Breakpoint, Far Cry 5 and Far Cry New Dawn. Have tested other games and every other Ubisoft game I own and they all work fine. Does anyone have any ideas on how to fix it?

Hello, I'm sorry to hear you're facing audio issues.

Considering this is affecting so many different games, I don't believe this to be a game-specific issue. We should be able to resolve this by investigating your audio software & hardware.

- Can you plea... Read more

Originally Posted by IIIlllllIIl.
Trying to play Siege but everyone on my friends list is offline when they aren't.

Hello! Sorry to hear you're facing difficulties playing with your friends.

We are aware of an issue where friends sometimes show as offline, despite being online. Our team are currently working towards getting this fixed.

Here are some suggestions to try -

- ... Read more

Originally Posted by xFuture.
I have my new Laptop MSI last day *04/05/2021*, I installed all drives all programs (Battle net, Steam, Ubi, and games)... Then... I am new player and I shared my windows Game on discord with random people on community spanish, and they see I am normal player and new... And BattelEye bann me for "Cheating"... Wtf... Please unban me... Serious.. I dont have more money...
And in other games i can play... Only on R6 i cant because im banned.. lol...

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

... Read more

Hello!

We had an issue where voice chat would work intermittently, however that should now be resolved.

Please try verifying game files: https://support.ubisoft.com/Article/000060529

If that doesn't work, I would then suggest following our troubleshooting: https://support.ubisoft.com/Article/000060669

Let me know how it goes ... Read more

Hello, apologies for coming to this thread a bit late.

We have recently resolved some issues with quests, however I understand for some the fix is not retroactive.

Are you perhaps able to abandon the quest, and try again?

Originally Posted by JackForTheFun
Also just to remind, the latest update still haven't fix the problem

Hello!

Thank you for making me aware. I notified our dev team, so they know the issue definitely persists in the current version.

We'll have this issue listed on our patch notes once resolved enjoy your day.

Originally Posted by a55p2
Same thing here. Very noticeable drop in performance on my HP omen RTX 2060 laptop. It's strange because the game was running almost flawlessly before that. Ram goes way up too. I really hope you guys fix it because there's no way something than ran so well should become poorly optimized after a simple update

Hey!

Can you please explain in more detail what FPS you used to get, and what FPS you're getting now?

Does your FPS only drop after certain actions?

Originally Posted by ...

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Hello everyone!

As stated above we are looking into this topic as we understand it is very important. However, that is all the information we have at this time.

The following blog post will be updated once we reach the next milestone.

All the best!

Originally Posted by Warrior0Ash
If you are the only player on a dedicated server, restarts (give up and go back to the last checkpoint before reaching the first one) are delayed. The game shows the map preview and when you finally respawned there are already a few seconds on the clock. This problem doesn't occur when multiple players are playing on the server, only if there is just one. It happens to all the players on the server, just if they are alone. For me this doesn't make sense and I think is probably an issue of the dedicated server itself, as we have used the latest version of the server and client as well. This happens on a local dedicated windows installation and an external linux server. ...

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Originally Posted by ChiiefDJ
You owe me like 400 elo from dossers this season. Ive been forced to abandon 11 games. Last season I was forced to abandon 27 games because of dossers. You don't give a crap about console and this is literal proof, years of dossing and not a single thing has been done to stop it.

Hello!

I'm very sorry to hear you've faced a lot of DDOSing in-game. We have implemented tools to defend against this behaviour, however it is an ongoing battle we are working to make more improvements.

... Read more

Originally Posted by ZOFIA36
I only ever play this game in a squad of 2. And since early yesterday I have suddenly started losing double MMR compared to my friend. In every loss. We are now really far apart from each other in terms of our MMR and there is literally no reason for it.

My psn name is Metal_Face_36

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

Email Support / Live Chat: ... Read more

Originally Posted by Hostage_Bomber
I'm getting exactly the same issue. 3700X and 6800XT here. Was worried it was bad VRAM at first but I guess I'm just one of the very few people who have a 6800XT right now.

Can also confirm that changing texture filtering to linear does not help.

Hello, thank you for adding to this thread.

Indeed, the 6800XT is not easy to acquire and that can also make it difficult to determine whether this is an issue specific to that card.

- Do you appear to experience this issue regardless of the video settings selected?
- Can you please also confirm your currently installed driver version?
- If you ... Read more

Originally Posted by EyeofGuy
The P90 weapon skin related to Splinter Cell Blacklist is not available to me despite completing Blacklist

https://imgur.com/a/JYahes6

This is verification that I own Splinter Cell Blacklist. IGuy2810 was my previous username.

Hello!
... Read more

Originally Posted by K0LDPHUSI0N
I'm at 3840 x 1080 on my main monitor. Here's what I've noticed so far.
* The game goes as far as allowing me to choose a spawn point and operator in Training against AI as Lone Wolf. Then when it goes to load the match it just sits on the spinning '6' screen. I've waited up to 25 minutes.

* When I choose to play a Situation on the same monitor with the same resolution, it works totally fine, 100%.

* When I play training and set the monitor to my smaller one off to the side (1920 x 1080), it plays totally fine. Due to the monitor's position, though, it feels as though I'm moving to the left, which is why I don't use that monitor.

* When I start a training match on my 1920 x 1080 monitor and load it all ...

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Originally Posted by spitfire-2277
Play DX version more stable

Hey, thanks for your help

When Vulkan was first implemented into R6S it was understood that it would be a test, and it may not be as stable as DX11.

They should now be as stable as each other however. All systems appear to take advantage of these APIs differently, so we always recommend players try both while we resolve any reported issues.

All the best!

Originally Posted by RayveNJM
Me and a party member got banned for 30 minutes and MMR got possibly affected due to a queuing bug. The bug occurred with us queuing as a party during which two of us got disconnected when a game was found. Three of our party members connected to the server the two of us randomly got replaced by two random players. We eventually reestablished our connection to the siege servers once map ban started but still can't connect to the game server due to being replaced by randoms as well as the option not being present for us to reconnect. Our internet didn't have issues because we were able to communicate with each other over third party services.

Hello! I'm v... Read more

Hello everyone!

Our team have been looking into this issue, however we were unable to reproduce it on our side. For that reason, I'd like to gather a bit more information for you so I can re-open the investigation.

First of all, please make sure you have tried the following troubleshooting suggestions: https://support.ubisoft.com/Article/000060669

If the issue persists, please provide us with the following files -

MsInfo: https://support.ub... Read more

Originally Posted by consolemain34
I was playing ranked in crimson heist and I reached plat but my previous highest rank was gold three and the season before crimson heist I got placed silver one. The next day after I got plat my rank was completely reset along with my friend BigMoto. The person I played my ranked games with got banned for doing a elite glitch. But the other two people I was playing ranked with only dropped to the ranks that they had before playing with the guy that got banned. I hope Ubisoft restores my rank I got this season.



My account before my rank got reset was plat 3 with 3509 mmr

Hello!

As your issue is account-related, it i... Read more

Originally Posted by Master-0sas
yes thanks alot

Thank you for letting us know

You shouldn't have to do this every time you launch the game so if you do, please contact us and we'll find a solution for you.

Hello!

We are aware of this issue and it has been forwarded to our development team.

There is no date for a fix at this time, but we'll make sure to notify players via patch notes once we know

All the best!