Ubi-Raziel

Originally Posted by JackForTheFun
Noted with thanks

You're most welcome I'm sure it won't be long before we have a solution once again.

Enjoy your day!

Originally Posted by Sakura.KRIT
Yea hi... A couple of other players / friends I know who also play siege are complaining of the same issue... As am I... I play with textures medium and everything else low with t-aa... As of last patch I used to get max fps of 72..average fps of 56 and lowest at 49 or so... But after the new patch.. The max fps I'm gettin is 43...if I were to switch tabs and come back to siege... I'd get back to 60 fps but then after a few seconds immediately drop back to 28-43 fps... Please come up with a. Solution.... I've tried verifying... Clean installing my drivers... But nothings worked...

Hey! I'm sorry to hear you're also facing this behaviour.

C... Read more

Originally Posted by raoulranker48
How can lower down the sound of the Kodak?

That sound is to darn loud

All the best

Ranker...out!!

Hello!

My apologies, I'm not sure what you're referring to. Perhaps this is something I haven't faced in-game.

Can you please clarify what is too loud in-game? A video may help me.

Thank you!

Hello, thank you for your report!

We have received some reports recently regarding freezing and some improvements have been made. Some players have also noticed performance changes since recent GPU drivers.

- Can you please confirm if you have the latest drivers installed?

- Would it be possible to provide a short video of what you're experiencing?

- Did you notice if the hanging only seems to affect you when your city is large?

Thank you!

Originally Posted by Biloslava.UA
At first I thought I had a problem with the mouse but on other mice the same problem. Besides, my friends have it too. In games, I often meet players who have this mouse bug. I wrote to technical support but they didn't even know about this problem. I made a video for them, but it's impossible to play while there is this bug. I don't want to wait for a new season to release a patch with a fix. When can this be fixed?
My video: https://youtu.be/ndiNzDOKvUk
Im google this and exist other videos: ...

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Originally Posted by Ghandris13
Dear all,

First of sorry if somebody earlier made this topic, and I donT find it.
Me and my son tryto play a R6S togather.
If connect to same router (me LAN, he Wifi/LAN) we can connect and make a party.
BUT when game start search a new game,only one of us can join to game. Other player look for a party around 1-2 minute and after it lost a connection with server.

If we use wifi hotsop we can play togather, but of course its not a solution.

Pls advice solutin.
Thanks

Hello! I'm sorry to hear you're having difficulty playing with your son, I can help you with this.

When 2 devices try to pl... Read more

Originally Posted by WilWig2003
Alright i redownloaded the game yesterday after a couple of years of not playing it. Now whenever i launch it i get either into the menu or a blue-ish screen with loads of text and a bar at the bottom saying they're trying to connect me to the rainbow six siege servers before it crashes. I've tried a bunch of fixes including verifying the game files and re-downloading it. One fix i could't try was to delete the pc file in the sounddata folder which supposibly fixes the issue however when i went to check the file i didn't actually have a folder called sounddata, no matter how many times i reinstalled the game or re-verify the game files the folder won't appear, at this point i'll try anything someone suggests to get it working however note that i've ...

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Originally Posted by Dr.Kashie
Hi Ubi-Viral,

Please respond and help me. I'm getting frustrated because of this issue. Getting removed from the match in ban phase and then i cant rejoin no matter what i do. I gave two stable internet connections at home and im facing the issue on both. I think something's wrong with my cloud data or my cloud data file. Please HELP.

Thank you for getting back to us, and apologies for the delay.

Considering you're still facing this disconnection issue on multiple network, it could certainly be a profile-specific issue, which we can resolve.

Do you perhaps have a friend or family member who also owns the game? If so, wou... Read more

Originally Posted by fish_mac
Hello together,
since i´ve got the same problem after several month and updates...i´m curious. Is there any kind of known reason for this bug? Or even better...a solution?
i mean...having a Anno SeaLife is fun but Its kind of frustrating after a while.

is it a thing of DLCs enabled/disabled? I have a few other savegames without this bug, and every game has a diffrent DLC setup?

The buggy safegame has:
-Sunken Treasures
-Botanica
-Seat of Power
-Bright Harvest
-Docklands
- every cosmetic DLC available

thank you and greetings from germany ...

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Originally Posted by eurichard
ill test this now

Hello!

Perfect, did that happen to resolve it for you? If the issue persists, I recommend contacting us directly so we can review your account -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Originally Posted by vgrimr_J
If i say im on xbox does the permament ban go completely out of the window?

Hello again, apologies for the delay.

I can't say for sure as we forward the information to our moderation team, and they take it from there.

DDoS is most prevalent on console however, and we understand the importance of finding a solution.

All the best!

Originally Posted by Dr.Kashie
Hi Ubi-Milky. I really appreciate your response. My issue still persists and its extremely frustrating. In 4th match i got 100 MMR gain. But in 5th match i got -25. MMR gain/loss went straight to 25 from 100. So here's the context. I got kicked out of match in operator ban phase. And i couldnt rejoin. No matter how many times i tried. I couldnt rejoin because of Connection Failure. Error Code: 4-0xFFF0BE25. So i got an abandon. Thats where the bug/glitch started or happened. And since that 5th match (That got counted as an Abandon) Im getting 30-40 MMR Gain/Loss.
I would simply request you to soft reset my MMR. Just like it was two days ago. I have played less than 15 matches.
Soft resetting my MMR will solve this issue as i was getting n...

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Originally Posted by HighLordBaron
Well, title says it all. I can't save my current game anymore.
Now, I do use mods, so might be an issue with them, however, during the first tow hours I was able to save normally, without any issues, so I doubt it.....

Hello! I'm sorry to hear you're unable to save your game.

Being unable to save your game for so long is unusual, and I don't have a guaranteed workaround I'm afraid; reports of this are very rare.

As it has now been a week and you've no doubt quit the application, can you please confirm if the issue persists?

If so, my first recommendation would be to disable any installed mods and see if there a... Read more

Originally Posted by Steinerd.
I start game, but i cant find benchmaark. Where is? Or its remove frome game?

Hello!

The benchmark is still available. When you click to play the game you should be given multiple options, and 2 of which are -

Anno 1800 Benchmark (DX11)
Anno 1800 Benchmark (DX12)

I hope that helps!

Hello!

Apologies for the delay, we are responding as soon as we can.

Can you please confirm the name of the airship skin you're using, and does this always happen or only occassionally?

Have you tried troubleshooting game files, just in case one of them is corrupt? Here you go: https://support.ubisoft.com/Article/000060529

Thank you for your time!

Originally Posted by flowybab.
Nope, Thanks.

Alrighty!

Well we'll always be here should you need anything. For any account-related issues we always recommend contacting us directly, so we can review your account.

Enjoy your day!

Hey everyone!

I understand both points being made and smurf accounts are technically against our Terms of Service.

As Ubisoft Support the best suggestion we can offer is to report any suspected players in-game via the scoreboard. This will reach our moderation team and they will investigate from there.

From what I understand this is a very difficult thing to monitor, but we'll continue to do our best to improve the game

Enjoy your day!

Originally Posted by LokiUlrich
If that was the case then it would happen with other games too but it only happens When R6 is going so if you want to try again on a reasonable answer that's fine but this answer is incorrect

Hello!

I appreciate where you are coming from. A PC shutting down when launching a game is nearly always not a game issue, but something else specific to a player's PC setup.

It could be anything from an operating system issue or a hardware fault. All games run differently so even if a game is not the issue directly, it could expose an issue.

With all of that in mind however, we still do the best we can by offering troubleshooting ... Read more

Hello, apologies for the delay.

I have tried looking into this for you, however it doesn't appear to be a known. Thank you for the image, it really helps.

Can you please confirm if this happens frequently, or if it only happened during that one match?

Have you tried verifying game files? Here you go: https://support.ubisoft.com/Article/000060529

Thank you!

Originally Posted by SirHarryPierce
In really rare situations, I sometimes have this; anybody else have encountered this? Mostly in very high population games. Also, I cannot summon it. It has to do with moving between a lot of UI elements I think.

Hello! Thank you for reporting this, it is a new issue to me.

To help me get a better understanding, I would like to ask some questions -

- How often would you say this issue occurs?
- Does the issue fix itself after re-launching the game?
- Do you perhaps have a recording of this happening?

I believe this will be di... Read more