Ubi-Raziel

Ubi-Raziel



18 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello!

Very unusual indeed, thank you for your report and also noticing it is related to shaders.

I'd like to first check if this is a driver issue. Can you please list your PC specifications, and double check to make sure your video drivers are fully up-to-date?

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by PCS.Hisoris
Hi since yesterday evening my Trackmania (2020) is causing me Blue Screen (see crash report at the end).

After different try it appear that when my controller isn't pluged, I have no issue and when i plug my PS4 Controller, I have FPS drop and after a couple of minutes of gameplay my pc crash into a blue screen. I have no issue on differents game so my guess is that there is a compatibility problem between the game and the controller's driver.

I have already uninstall reinstall both my game and my controller's driver but still got issues.

Does anyone have any idea what's happening?


PC crash log

crash dump file: C:\WINDOWS\Minidump\030721-9937-01.dmp
This was probably caused by the ...
Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone,

I'm sorry you are affected by this, our team are still investigating the cause.

From the support cases and discussions I have seen so far I do believe this to be a connectivity issue, which can be resolved with troubleshooting. However, we're forwarding as much information we can to our devs so we can be sure.

Thank you both for providing the requested information - If anyone else is facing this issue, please refer to Ubi-Karl's post above.

Enjoy your day!

16 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by timwie-
No video.

There are similar issues like the one I mentioned. I know for sure that many players get a freeze that occurs when you join a server, and then open your menu, profile or interact with the top bar to change your volume (...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by timwie-
I just tried to play the knockout of COTD, but my screen was frozen for 11 (!) seconds before I could drive in the first round. The screen was stuck while displaying "4 eliminations this round". The warmup was also delayed. Why does this happen? I know that sometimes you can get stuck in the menu when player skins are loaded, but that was not the issue this time. It happened on the div 1 server. There was at least one more player affected by this. I also read it quite regularly in the chat when it happens to others, but I have never or barely ever had this issue myself.
Hello!

I'll be honest, this is also something I'm unfamiliar with. 11 secon... Read more

14 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by StatexR6.TCC
My Account was hacked and Cheated on. Ubisoft Wont Give me my account back / unban me..
Hello!

Account recovery & ban appeal issues all have a process that we follow. We must make a decision based on the information we have available to us, and all players are treated fairly.

If you feel as though anything was missed, feel free to provide the support case number and we can double check that for you.

All the best!

13 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by UbiShoreman
Gonna move this over to player support!
Thank you


Originally Posted by guest-eaG9qQrJ
Renown is not coming through:
I am missing over 50,000 right now and I am getting very pissed I am grinding for the diamond skin I am hoping people can solve this glitch in a timely manner and I hope I can get...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Thank you for getting back to us!

Corrupted memory errors usually mean either BattlEye is conflicting with installed software, or your RAM not working as intended.

Try the following -

- Do a malware check, to make sure there's no malware / virus running in the background

Once done...

- Disable background apps - There may be a app running in the background that is causing this error

I hope that helps!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by lenyy11
Hi!

4th of September I bought a discounted version of Rainbow 6: siege Deluxe on the ps4 store.
I enjoyed it for quite a while until I got a pc and switched to that. About a year after I bought the Base version of the game on Steam but sadly the pc couldn't run it.
I didn't want to switch back because I don't like controllers. my question is if I can get the items/progress on to my pc account? I have proof of purchase.

hope someone replies soon.
Hello! I hope you are well.

Currently, there are no cross-platform features with Rainbow Six Siege.

It is not possible to transfer anything between platforms a... Read more

12 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by KingTom1.1
YouTubeShare has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content? As seen in this video, when you cut and paste blocks with preset tree variations all of the trees turn into only one variation that exists on that groundtype. I think that the video explains itself. I do understand that this is not high priority, but it would be nice if you could look at it in the future.
Hello!

Thank y... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Phlarx
Certainly!

Here's a Twitch VOD I've just recorded: https://www.twitch.tv/videos/940151383

At 0:24, I tilt the block to show that it is in free block mode, and to show that it is the ground variant. However, tilting is not required
At 0:37, I show that cut/paste works correctly when the block on the ground is included
At 0:54, my game stops responding (you can see that 'cut' buttons does not stop glowing when the mouse is moved away, unlike earlier)
At 0:59, I am ...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello again!

Our team got back to us to say it is actually intended for your time to show on the leaderboard before the track becomes TOTD.

When the season starts, your personal best is used to create the season.
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Pitz2018
No Problem, thanks for the response.

Yes its still the same
Thank you for getting back to us.

This issue is certainly unusual; we'll do our very best to help you get this resolved.

My immediate thought would be corrupt game files, so please try following these steps: ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Phlarx
When attempting GetBlock on certain block air variants, sometimes the safe call (with model, coords, and direction) will fail when it should not.

Here is an example map editor plugin to show the problem (run it on an empty map):

Code:
#RequireContext CMapEditorPlugin

declare CBlockModel Model = GetBlockModelFromName("RoadBumpTiltCurve2DownRight");
PlaceBlock(Model, <27,16,22>, ::CardinalDirections::East);
RemoveBlock(<27,15,22>); // we want the air variant, so either run this line, or enable Air Block Mode
AutoSave(); // this forces an update to the placed block which gives it the correct air variant

declare CBlock Result1 = GetBlock(Model, <27,16,22>, ::CardinalDirections::East); // this line fails...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by BestNoob
Since the Update TM2020 is using the TMNF/TMNUF folder inside Documents instead of the correct Trackmania2020 folder !!!

It brokes everybodys Installation and folder structure but you dont care ! Thats exactly how i know nadeo these days.

Like i already posted in feedback&suggestions
...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Yodoran
So I bought a no name brand X-Box 360 generic controller to play Trackmania and noticed that my car full steers even though I do not have my analog stick fully to the side and doing precision, I saw that "small" steers and "big" steers were like almost literally a half centimeter apart.

I brushed this off as the cheap controller's fault and bought the following controller:
https://www.amazon.com/Controller-He...49692...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by skybaxrider
I am curious what the exact capabilities of the ManiaLink UI mediatracker block are. So far, in my testing it appears that I need to create a Text variable with any name in the script window and define it with manialink code I want to display.
For example, when I enter the following in the script window I get "hello world" displayed in the center of the screen:
Code:
declare Text AnyVariableName = """

""";
What I would like to do, specifically, is create dynamics in the display using embedded maniascript. However, when I enter the following into the script window:
Code:
declare Text AnyVariableName = """

<!--
main() {
	declare CMlLabel AsdfLabel <=> (Page.GetFirst...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello!

Thank you for your report, and sorry for this unusual issue

I'm not sure if that restriction is intended behaviour but I'll test it myself at home to get a better idea of what's happening, then I'll submit a report to our Trackmania team.

All the best!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Anotherplayer42
Hello,

the server COTD match 14 restarted the warmup with 1:00 min after the warmup time ended.

The chat posted the following error message:

Runtime error: ERROR [LIBS/Nadeo/TMxSM/Race/Race.Script.txt: 1421,41] This object can not be stored in a variable. Try to use "<=>" to create a dynamic equivalence instead.

Race::Yield()[1421, 41]
ModeBase::MB_Private_Yield()[160,14]
ModeBase::MB_Private_LoadMap()[413,39]
ModeBase::Main()[642, 25]

Restarting the match....
Hello!

I'm very sorry you experienced this; I had a conversation with another player who faced this issue and... Read more

11 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello,

I'm very sorry for the delay in getting back to you once again. We alternate between different support agents here on the forum and it's my fault for not ensuring you received a quicker reply.

Thank you very much for the files I requested, and for recently confirming the issue persists.

I have been in touch with the Trackmania team and they've not experienced the issue themselves, it appears to be a connectivity issue that we should be able to resolve with troubleshooting. I am still forwarding everything to the team however, so we can investigate on our side.

Can everyone please try our connectivity troubleshooting and let me know if the loading improves? Here you go: https://support.ubisoft.com/Article/000081176

Of course, it's possible we will have further questions in which case we will reach out to you here.

Thank you, and apologies once aga... Read more