Ubi-Raziel

Hello everyone!

I'm sorry to read some of you are still unable to play. The error seems to suggest either the game is not fully installed, so that should be our primary focus point.

PS4/PS5 players -

Can you please check the Situations section to see how many are available to play? The amount of available situations is usually a good indication of how much of the game has installed.

I also recommend double checking system storage, to ensure there's enough space for the game to install.

Finally, try launching the game from another profile if you have one available to you.


@TW-saychell1224 - It's not possible for us to refund the booster I'm afraid. We are only able to refund boosters if there's been a large outage, as that confirms an issue on our side.

Are you experiencing the same error as everyone above, or is this something new? If it's not related to this thread, please create a new forum thr... Read more

Originally Posted by Gotika-6
When I enter Hyper-scape I keep getting "Failed to synchronize achievements" message. It says I can "skip", but should I be concerned?

Hello!

No reason to be concerned, this is something we are aware of. Our Ubisoft Connect team noticed this today and we're working to resolve it

All the best!

Hello! Sorry to hear your FPS is now much lower, I will do my best to help you.

We don't appear to have any known FPS issues since Operation Crimson Heist, so we may be able to find another cause for this issue.

To start, I'd like to ask some questions -

- What is the name of the laptop you're using?
- What CPU, graphics card and how much RAM do you have installed?
- Using Task Manager or similar software, can you see if your CPU or GPU are at 100% usage when playing? Does changing your graphics settings change this usage?
- What troubleshooting steps have you tried?

We'll do our very best to help you

Originally Posted by Nate_X_X
@Ubi-Orion / Kar,

I just ran and it came back with all being validated. And my resolution is 5120x1440 on a 32:9 aspect ratio.

Thank you.

Sincerely,
Nate_X_X

Hello! Thank you for getting back to us.

I believe that actually to be the issue. We found an issue in-game with aspect ratio 32:9 and above; it was thought to be resolved however our team found the issue persists. Please leave this with us, we're working to get this fixed


Regarding issue #2 - Th... Read more

Hello to you both!

We are certainly still here, I'm sorry we're coming back after a bit of a delay

From your descriptions it's currently difficult to tell whether this is a bug; it certainly may be however we've not yet had enough data to understand it.

We may be able to review your save file. Before we pursue that option, would it be possible to provide a video to present the issue? Perhaps we can see the reason for the defeat there.

Originally Posted by SirHarryPierce
Ubi-Milky has a copy of this game already. But I can upload a more current one in about 24hrs.

Hello! If you could, that would be much appreciated.

Apologies for requesting multiple save files, we always like to request the most recent save to make sure the issue is still apparent and running the latest version.

Thank you!

Originally Posted by mtgrhox
https://youtu.be/ANEMh74RclI


Several patches have been made after the report but it's still not fixed. So I'm reporting again. This video first shows all other factories' attractiveness is counted as a culture bonus, after that video shows Bumm Brimmel's attractiveness is counted as a pollution bonus.

...

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Originally Posted by imnotgodly.
i know this sounds supied but... even tho this video say for failed profile glitch it also bugs out your game meaning it say your on a controller when your on keyboard and mouse heres the link https://www.youtube.com/watch?v=1PHj943_zug

... Read more

Originally Posted by krisiscool6
So I'm no big expert, but I have found a temporary solution. You will need a controller and that's it, if you don't have a controller then i cant help you I'm sorry.. When you boot up siege and get onto a match connect your controller and press a few buttons or walk around. You have to wait until siege fully registered the controller, then just unplug/disconnect the controller and it should go back to pc controls for the whole game session. It will go back to controller once you close and reopen siege but hey its better than just not playing siege.

Hello! Thank you for your help, I'm sure that will make it easier for some of our players ... Read more

Originally Posted by Biloslava.UA
I sent. Thank you

You're most welcome

If this is a bug in-game I believe it may be difficult for us to reproduce, but we'll do our absolute best to get this resolved.

Enjoy your day!

Originally Posted by Kreuzberg.36
My problem is solved Thank you very much ubisoft staff <3

Hello! Apologies for replying to you a bit late, I'm happy to see everything is resolved now

For future reference, BattlEye also have an FAQ with their suggestions: ... Read more

Hello again, apologies for the delay in getting back to you.

I have looked into this for you and found Voice to Text Chat was temporarily removed as of Y6S1. For that reason it is not possible to access Text Chat at all for the time being for console users; I tested it myself and I too am unable to access the chat.

We'll let players know through the patch notes whether this feature is reintroduced.

Originally Posted by tricstagaming1
I had the same issue and so I checked the r6 tracker and the game was not on my record so I don’t know what to do because I was going to be in plat that game and instead I played another game after it and it counted me losing mmr

Hello!

I'm sorry to hear you're also missing MMR. We are not aware of any issues with elo acquisition as this time, therefore it's difficult to say what may have happened.

- As suggested above, did you try restarting your game to check if it was just a visual issue?
- Did anything unusual happen after completing the match?

Thank you!

Hello, I'm sorry for coming to you with a bit of a delay.

If this issue still affects you , can you please provide a short video to present it?

Does the issue resolve itself if you load another save, or restart the game?

Thanks!

Hello everyone!

Apologies for not coming back to you sooner, I will do my best to offer you some suggestions.

First of all for any crashing issues, we recommend following our main support article: https://support.ubisoft.com/Article/000061047

There is also the option to play with the DX11 or DX12 API; so it's worth trying them both to see if your issue improves.

If you are unable to edit your API in-game, you can change it through the config file as Luckson777 suggested. It is located here: %userprofile%\Documents\Anno 1800\config\engine.ini

Finally if that doesn't work, try deleting the engine.ini config file and try again.

I appreciate this is a lot of information; please let me... Read more

Originally Posted by tiobas1965
I have a problem, I had 3 million coins and every 3 minutes about 200,000 coins disappear, until I reach zero coins, I am in a positive balance, I cannot go up to 80.00 coins since every 3 minutes everything disappears

Hello!

Would it be possible to provide us with a short video to show us this issue please?

We can then forward it to our developers, so we can investigate.

Originally Posted by Delamaine1973
Hi all. I have experienced this problem once before and after I updated GeForce drivers and verified the Anno1800 files via Ubisoft, then the problem goes away. When I start Anno1800 then no text appears at all, no user warnings nor anything within game menu. The DLC's are required to be reactivated and I cannot go any further... the cloud game that I've played for months will also open with a brand new map (totally different from the one I used to played). Should I reinstall the game or has anyone else also came across this problem?

Hello!

We will do our best to help you with this, however it is something I am unfamiliar with.

... Read more

Originally Posted by scarface2277
I got a day abandon sanction for leaving a game I wasn't in

Hello!

I'm sorry, I'm not sure I understand. Can you please explain in more detail what you think happened?

Were you perhaps disconnected and unable to reconnect?

Thank you!

Edit: Merged your 2 threads as I just found them. Please avoid creating duplicate threads in the future.

Hello everyone, apologies for the delay in getting back to you.

If you believe you are not receiving your fully rewards, please contact Ubisoft Support directly -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Originally Posted by Ergin
My main rainbow six siege account (PC) got banned due to cheating while I have not done anything or installed anything Ive had my account for 4 years and a lot of purchases were made my username is Ergin ticket number is 14495062 its been a month and its still under investigation. Eversince my ban I started playing on another account and then it got banned for cheating again so I used my friends account and also got banned for cheating and so on I got 6 accounts banned 2 of them got a reply having my ban appeal rejected and so I lost 2 accounts 1 of them is an old account with purchases made and im really sad on why it got banned. The other 4 accounts are still under investigation my question is if 2 of the accounts got rejected does that mean the rest w...

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