Ubi-Raziel

Originally Posted by eIevated.
a

Hello!

We don't yet know surrounding how this issue will be fixed, and the impact it will have on player's MMR.

Once our team have a solution ready, we will then communicate the full plan

All the best!

Hello, apologies for the delay in getting back to you.

This is the first time I have personally seen this issue as of our most recent update, and after investigating further I was unable to find this as known for our dev team.

With that in mind, I believe we should be able to resolve this with some troubleshooting.

Can you please confirm if this affects you in every match, or only sometimes?

Please try verifying the game files, as something may be corrupt: https://support.ubisoft.com/Article/000060529

Thank you!

Thank you for the images!

Our Anno team clarified since the fix was released, an existing Family Matters quests won't be resolved. They would need to be abandoned, then tried again once the quest is available.

Can you please confirm if you have tried this since Patch 9.3? This was released 9th February.

Thank you!

Originally Posted by Bad-Soldier
Hi ubisoft, What about the Middle East server? How long do we have to wait?
Why didn't you answer me?
The Middle East consists of 7 countries, everyone is waiting for this damn server.

Hello! Apologies if you have previously asked this and you never received a reply.

At Ubisoft Support we only know as much as what has been publicly announced to our community.

The middle-east servers were being tested before Operation Crimson Heist however they weren't ready, so testing is still ongoing.

We'll make sure to notify players once we know more!

Hello!

I'm happy to see everything is fine now sometimes they come through with a delay, or maybe a bit longer if we find an issue on our end.

All the very best!

Originally Posted by Spitfire.gg
Hi does that mean I can't use my 120Hz monitor because the game doesn't expect to hit above 60fps? I'm playing on medium - high graphics settings and I record all matches at 1080p and still easily hit well above 60fps, I would just like to use my 120Hz on Vulkan mode so I can have BOTH 120Hz monitor + Nvidia Reflex at the same time, because at the moment I have to choose between these features.

Hello again, apologies for the delay.

The information above was to explain our expectation or Vulkan and how it should have an impact on your system. It should still be possible to go above 60 FPS, as long as there is no FPS lock enabled.

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Originally Posted by Kitty.Katt
Hi

Thank you for the answer. This never happened before, thats why we were suprised. I had connection issues once or twice in the past but it always let me rejoin the match without a problem. My friend is playing from Serbia and im playing from Hungary.

Hello! Thank you for letting us know and apologies once again for this issue.

I have managed to find our Rainbow Six Siege team are currently investigating an issue that you describe - being disconnected and then not being able to reconnect.

We are looking into it, so I'd hope that's the last time you face this behaviour.

All the very best! ...

Hey!

This error usually means that you are signed in to the incorrect Ubisoft account, as the game is not associated with it.

If you are still experiencing issues, please contact us via any of the following private support channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Originally Posted by RAiNZYy_
When I lost my last ranked match, I lost 140 mmr instead of about 40 mmr , my ubisoft account:RAiNZYy_

Hey, sorry to hear you lost an unusual amount of MMR.

I believe there was most likely a MMR rollback at the same time, which is why the change was so large. We can review your Ubisoft account, however it would need to be raised with Ubisoft Support directly as we'd be discussing account information.

Please contact us using one of the following methods -

Email Support / Live Chat: ... Read more

Hello! This is certainly something I can help you with.

I am aware of the issue you describe; it can be caused if your profile has become corrupt.

Try the steps mentioned in the following support article: https://support.ubisoft.com/Article/000061964

Please note this will reset your Situations, loadouts & in-game settings but it should resolve your issue.

Let me know if you have any questions!

Hello, I'm sorry to hear you're facing issues with in-game voice chat.

We recently found an issue with voice chat that caused it to work intermittently, however a fix was implemented.

To get a better understanding of what is happening, I'd like to ask some questions -

- Can you please specify how long this issue has been affecting you for?

- Does your mic icon show at the top-left corner?

- Are you able to hear other mics without issues?

- What troubleshooting steps have you tried?

I understand where you're coming from regarding the troubleshooting steps we offer. It is always best practice to learn more about the issue, as well as provide troubleshooting steps that may help. We do the best we can to gather answers from multiple players, to find a pattern and report that back to our devs.

Thank you!

Hello!

Apologies for the inconvenience. I am aware of the issue you describe; it can be caused if your profile has become corrupt.

Try the steps mentioned in the following support article: https://support.ubisoft.com/Article/000061964

Please note this will reset your Situations, loadouts & in-game settings but it should resolve your issue.

Let me know if you have any questions!

Originally Posted by Kanw.Polla.Kila
I was reconnecting to an unranked game for 20 minutes. The game was bugged at first, I cancelled matchmaking, though it said i was in a game? But it didn't say match found or anything. So then it gave me the option to reconnect but it wont. After this I received a 2 hour unranked match ban.

I spoke to support and I was told they can't remove sanctions or edit them down. As this may cause me to ave a day ban next time it happens or even a WEEK! I feel maybe compensation is in order. I was told by support to post a thread in forums, so here I am.

I was told a dev would reply to discuss a type of compensation.

Thank You.

Have a good day...

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Originally Posted by dQw4w9WgXcQ.
I can't remember when I changed my name, but I'm sure I changed it last month / 4+ weeks ago unless I'm mistaken. Is there a way to check my 30-day timer?

Hey!

There's no way to check the 30 day timer on your side, however this is feedback we've sent back to our Accounts team.

Please reach out to our support team directly. They will verify your ownership of the account, then provide you with an answer -

Email Support / Live Chat: ... Read more

Hello everyone, thank you all very much for your help

Originally Posted by IIIIDANNYIIII
System specs are 5900x and 2080 Super with 32 GB RAM on Win 10.
It turned out to be what Chris mentioned. Rolling-back drivers helped. In the meantime, new drivers got released and the issue does not happen when using them, so everything seems to be in order now.

That's great news, I appreciate you making us aware.

It's very important we hear back from players and learn what resolved it for them.

Enjoy your day!

Hello!

I believe I understand what you are referring to, I have seen similar behaviour.

A player once reported the Telephone Manufacturer and Bootmakers were showing under pollution, instead of the correct section.

Our team has been made aware all the very best!

That issssss.... unusual!

I think you're right, it must be an in-game sound. I expect this will be difficult to reproduce however the video shows as much as it can, and I'm sure it will be helpful.

Thank you very much for your report!

Hello everyone!

Apologies for the slow responsiveness on our side within this thread.

Our team are still investigating however as Ubi-Thorlof explained, we don't have a way of directly resolving this ourselves.

Thank you!

Originally Posted by normanvannorden
Just to let Ubisoft know me and my friend are still experiencing the same freezing isseus at random actions ingame offline and in online multiplayer.

It use to run great.on high settings. now even with lower setting the freezes are present.
As said it makes the game unplayable at times as the ingame time does not freeze.

Im running the game on.
Windows 10 Pro 64bit
Intel core i5-9600K
Nvidia GeForce RTX2070

I hope the next patch update wil fix this. this game aint cheap.

Hey, I'm very sorry to read you are your friend are still facing this behaviour.

A fix was released which should re... Read more

Originally Posted by I.W.C.
Neither did i got a cormfirmation of that i bought the credits, my money is gone and i have no credits.

Hello!

Although R6 Credits usually appear instantly, they can sometimes come through with a delay so we recommend waiting 24 hours.

It is also possible the transaction failed, as you explained you did not receive a confirmation email. I recommend contacting us directly if your R6 Credits are still missing, so we can check that for you -

Email Support / Live Chat: ... Read more