Ubi-Raziel

Originally Posted by Finka_MyAsh
Every time i try and purchase R6 currency it makes me tick both the boxes and after clicking continue it just sits loading for a couple seconds then takes me back to the game but no currency is being given to me neither is my money being taken. I'm trying to do it with my steam wallet.

Hello!

One of the most common causes for issues making a purchase, is no overlay.

Please check to make sure both Ubisoft Connect and Steam's overlays are enabled, then try again.

If you still face issues, please contact our support directly as we may need to review your account -

Email Support / Live Chat: ... Read more

Originally Posted by KhromatiKGaming
Hello there Ubisoft,

I hope contacting you guys may end the problems i'm facing. Eversince Nokk's release, I've been having sound problems where it cuts off every second, sometimes it cuts off longer which disables me from hearing footsteps and gunshots and so on. I have read many forums saying that it's a bug, but in my case I don't know if it is a bug anymore since there has been more than 1 patches after Nokk's release. I have tried so many of the forum's solution but none worked. I also tried reinstalling the game but still the same. I can assure you my headset is in 100% working condition since playing other games has no problem with sound. And the sound even cuts off when playing on speakers, not only through headset. I hope yo...

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Originally Posted by huGx.
thank you, I'll wait for 24 hours. It might also be that the game didnt save itself for some reason? I always get the same achievement when I reopen it. But I hope I can get the credits to buy the kit I wanted. Thank you!

Great hopefully that works but if not, our support can look into that for you.

Your game is constantly saved online and we can see all in-game transactions; there will be a logical explanation and we'll make sure you receive everything you paid for.

Enjoy your day! ... Read more

Originally Posted by daes0707
Thanks for the reply.

Yes I've followed all the steps and nothing has resolved it.

I have been submitting crash reports - are these not linked to my Ubisoft account?

Also, happy to share files, however Ubisoft Case system wasn't working last night?. I will try again this morning.

Are you seeing a systemic increase in crash reports or do you think this is a specific issue?

Hey, thanks for getting back to me.

Crash reports will go directly to our dev team, however they won't be included in a support ticket for Ubisoft Support to see.

I can see that you managed to create a support case and ... Read more

Originally Posted by Senju_._
[IMG]file:///C:/Users/Jay/Pictures/hjug.PNG[/IMG]
^ thats the ownership pic and I deleted my other account that I originally signed into r6 siege with.

Hello!

I'm unable to see the image as the URL needs to be from a website, rather than your PC.

It's important however to provide this image to a support agent privately using one of our channels above. The forums is not the most appropriate place to discuss an account issue, for your security.

I wish you all the best ... Read more

Originally Posted by Sebixxx-O_O
Hi, after the last update i often have sudden frame rate drops down to 13-15. I disabled all background applications, and turned graphics down, but it didn't help. I've been playing this game for about 3 months ,and such problems have never occured before.

Hey! I'm sorry to read you're facing FPS drops, we will do our best to help.

I would like to first ask some questions -

- What FPS were you averaging before the update?
- Are you using a PC or laptop?
- What are your system specifiations?
- If you open Task Manager (or any other resource management tool), do any components in particular seem to be struggling... Read more

Originally Posted by House_Dracuul
Hey Guys hope everyone is ok, i have a problem, i have r6 on uplay/pc and i have just bought dlc on uplay connect for my r6 but it hasnt gave me the dlc?
Please can someone help?
kind Regards
Gulo

Hey!

I can certainly help you with this, I will just need to learn a bit more -

- What DLC did you purchase?
- Where did you purchase it? (e.g. In-game, Ubisoft Store etc.)
- What content appears to be missing?

Early FYI - I may need to direct you to one of our private support channels, as this is an account query.

Thank you! ... Read more

Originally Posted by SuperBlaze907YT
will this be solved in operation neon dawn, I have the problem since operation shadow legacy

We haven't received confirmation when this issue will be fixed at this time.

I'm not sure whether the issue will be fixed with Operation Neon Dawn, we will make sure to keep the R6S website and forums informed of our patch notes.

Originally Posted by Husow070-.-
hello idk how i received that one from japan but from now on if i activate my twitch account it shows that its activated but when i go back to stream it shows that my account isnt linked with twitch

Hey!

On suggestion I can think of would be to completely un-link then re-link your Ubisoft & Twitch accounts.

This support article will help you: https:/... Read more

Originally Posted by peakay5
I bought this game on Uplay when it went on sale, but i have steam credit i would like to use to buy credits and other bundles. How can i do this if im playing on uplay?

Hey!

If you purchased the game in Uplay and not Steam, I'm afraid you're unable to use your Steam Wallet for in-game content. Only games purchased in Steam go through Steam's billing system.

I wish you all the best!

Originally Posted by Joky670
Hi Raziel,

thanks again for your fast reply.
After you noticing the state my system is in, I realized that I should care about maintainance more.

I did what you suggested. Also I installed some optional Windows Updates, updated my firewall and tidyed up my system in general.
Luck me: the game is working now! But I don't know what fixed it in the end ...

I think it's only natural for many of us to hop on the PC and use it for our work & games, but the thought of maintenance doesn't come along naturally ... Read more

Originally Posted by C0elbyte
Ok thank you. Cant wait for patch

Any time at all I have heard this issue is planned to be fixed with Update 9.1, which is tomorrow.

Enjoy your day!

Any time at all, thank you for getting back to me.

I can see you have had quite a large conversation with a support agent; they will review your system files in detail and offer you some suggestions.

In the meantime, I've had a quick look for you, and here are some further suggestions -

- Install Windows Updates
- Run System File Checker (SFC): https://support.microsoft.com/en-gb/help/929833/

I noticed a lot of Windows-related crashes, so hopefully that will solve it!

You also have a lot of applications installed, so I'd like to suggest disabling background applications to see if that helps: ... Read more

Hello everyone!

It is a known issue and our team are looking into it! I don't believe it has been confirmed for Thursday's patch, it may take a bit longer.

Here are the patch notes: https://anno-union.com/game-update-9-1-release-notes/

All the best!

Hey! Sorry to read you're facing this issue, we will do our best to help.

I am uncertain if those errors are the cause of your issue, I will keep that in mind going forward.

We have noticed a larger increase of crashes with Windows 7, and strangely enough it was due to a conflict with our overlay.

Please try disabling it and see if that helps -

- Open Ubisoft Connect
- Click on the menu button at the top-left corner
- Settings
- Uncheck "Enable in-game overlay for supported games"

Let me know how it goes!

Originally Posted by C0elbyte
I have an issue with an archaeological expedition. At some point in one of the incidents where you have to make a choice. All i get a map but there is nothing or anywhere i can click anything. All i can do is click X to go back.
I really like to get this fixed since the ship i use is that really big one you get from a long quest line and only have 1 of.

https://i.imgur.com/xaaL8Oi.jpg

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Thank you for getting back to us!

Our devs have found an issue server-side that is causing stats not to update, and for medals to go missing. Apologies for the inconvenience, they are working to get a solution implemented.

We no longer require your system files for the time being, but we will let you know if anything changes!

Hello!

To add to Ubi-Alinoa above, we also have a French forum which can be found here: https://forums-fr.ubisoft.com/forumd...port-technique

All the best!

Hello!

I can understand your want to customise your nicknames more. I will forward your suggestion to the team!

Hello!

As u.B.m said your rank is going to degrade over time, there's no other reason that I can think of for that to happen.

The Trackmania team posted an article about the Ranked system which will hopefully help you: https://www.trackmania.com/2020/06/2...in-trackmania/

All the best!